Not sure why this hotel isn't highly rated. ... Stayed here for 1 night while visiting loved ones in the valley and glad I don't have to drive all the way across to woodland hills to find another Marriott. Love the hotel over there, but not having to drive an extra 20 mins at least is a huge bonus!! Situated in chatsworth, this huge residence inn is newer and was told by the front desk that it was newly built about 3 years ago. The rooms are modern, clean, and there's a large outdoor pool and jacuzzi. Parking is free (you do need to get a permit though to park) and the hotel breakfast has a larger dining area. It's like you're almost at a small restaurant, which is nice if you wanna just sit and eat by yourself and watch TV in the morning before leaving. The gentleman server at breakfast was also super friendly and so I would return here next time when I'm on this side of the valley for business or visiting. PS: the only con I can think of for improvement is that I had to tell them I was Titanium status with Marriott to be offered my perks. I wish Marriott would train their hotel staff to just check that especially if it's a tier that requires you to be loyal to the Marriott chain for 75+ nights per year *November 2025 Review** read more

Brand new and spacious. Clean and inviting interior. Only downside is parking, sorta limited. read more

Residence Inn By Marriott - Hotels & Travel Near Me - CHATSWORTH, California

The room size was great. Loved the gym! So big and clean. The towels in there were like loofahs but that's ok. I always have to take a star off for the pillows at Marriott. Why are they so flimsy. But I enjoy the points and perks and service is good. read more

Residence Inn By Marriott - Hotels & Travel Near Me - CHATSWORTH, California

See all

I do not recommend booking at this establishment, especially if you're planning a block reservation or traveling with a large group. During the weekend we stayed, there were multiple softball teams at the hotel, which was not an issue for us. However, it quickly became clear that the staff does not know how to properly accommodate or communicate with large groups. I requested a late check-out and was denied without any explanation. Later that evening, around 9:15-9:30 p.m., while we were in the common area with several other guests, we were approached by a man in a very hostile and aggressive manner. He did not introduce himself, and his tone and behavior were so intense that it frightened my daughter. He told us we had 15 minutes to return to our rooms, speaking to us as though we were children, and claimed we were disturbing other guests. Yes, there were multiple groups listening to music, but signs clearly stated the pool area was open until 10:00 p.m., and quiet hours hadn't started yet. He even threatened to call the police to remove us from the property. When we asked who he was, he finally said his name was Pablo and that he was the owner. The way he handled the situation was completely unprofessional and disrespectful. There was no attempt to communicate politely or de-escalate the situation. Bottom line: This establishment does not value or respect its guests. I would not stay here again or recommend it to anyone read more

We usually stay in Burbank marriotts but so close to new years and last min trip this was the place that worked for us. We've never been here but we stay at Marriott's about 1-2 times a month/2 months. Tell me why this is the first Marriott that has the shower valves opposite the shower head?!?! All the other ones have the valves on the same side as the shower head therefore you get wet when you turn the shower on. We are most likely gonna stay here again. We were upgraded to a suit and really have nothing negative to mention. read more

Residence Inn By Marriott - Hotels & Travel Near Me - CHATSWORTH, California

Stayed here in Sept 2025. Had a very below satisfactory experience with the hotel room and front desk staff. Also tried emailing the GM, but they never responded back to me and should be fired for not responding to a concerned customer. See detailed review below. Nelly (with the front desk staff) who was managing the front desk at this hotel was extremely unprofessional to me and my family on both check in and check out. Our room had the following issues: - The shower area: there was no body wash in the shower area. I had to inconveniently get up at 2a and ask the person at the front desk to find a replacement - note, I also tried calling them at that time and no one picked up the phone, this was huge inconvenience. - There were major issues with the toilet seat in the bathroom: the toilet seat on the toilet needed to be replaced, as I almost fell into the toilet several times during my stay. I Recommended that The toilet seat be replaced as it appeared to be broken, but the hotel staff checked it and told me that it was fine. I feel bad for the next visitor that stays in that room. I hope they realize that this hotel could be sued if someone hurt themselves in the bathroom based on the cause of a faulty toilet seat. - The water pressure throughout the suite was very low - the water pressure in the bathroom and kitchen was low and I recommended that it be checked. - Tripping hazards in the parking lot / issues with EV charging stations. The charging cords at these stations provided tripping hazards for my family and I throughout our stay - huge tripping hazard inconvenience. And again, the hotel could be sued for something like this. Based on these items, I had requested for a partial refund for my stay, & the hotel staff refused - instead they offered Marriot bonvoy points instead - which I was not at all happy with. Those points are just bogus credits that can never be used immediately. I even tried to ask to speak to the GM, Pablo Sanchez, to get this resolved, and he never responded to any of the emails that I sent to him. Leaves a very bad taste in your mouth when the GM of a hotel can't even respond back to you. Going back to the front desk staff: Nelly / Front desk staff had a bad attitude about the whole situation with the room, implying that I could have fixed these issues during my stay. Since I am a paying customer, and I have been staying at these hotels for many years now, I expected to be treated a lot better. I WILL NOT STAY AT THIS HOTEL AGAIN due to the poor service provided by the front desk staff including Nelly and Mathew Goens / Front Desk Supervisor, as their service was well below poor. And as for the GM not responding to my emails - they should find a new one that provides better service to the hotels customers. HIGHLY Recommend to stay somewhere else that provides better customer care and service. Better to spend your hard earned money elsewhere. I WILL NOT STAY AT THIS HOTEL AGAIN.... Oh yeah, and one last negative comment: I asked for a late checkout the morning of, and they said that they could grant it but I would be charged an extra 5% on my bill for late checkout! WTF - Who does that?!?!!! read more

HORRIBLE!! We had to change rooms three different times. Our first rooms couldn't unlock because the master wasn't working. So they switch up rooms three floors up. When that didn't work we got moved back down. After carrying our luggage up and down they have no remorse and service was terrible. They were very snobby and talked down on us as if we were stupid. read more

My hotel room here was way nicer than many 4 star hotels I've stayed at. It smelled absolutely amazing from whatever air freshener they use. It was huge, complete with a kitchen, a living room area, beds and bathroom. I felt like I had my own spotless studio apartment. The AC was able to be lowered to 64 so I could sleep well at night and it very adequately cooled the room. It was very quiet and I couldn't hear my neighbors. Even the shower was huge. Everything here is updated and modern. And the cleaning staff are attentive. I seriously wish all hotels lived up to these standards. Overall this was one of the best hotel stays I've had. I slept like a baby. read more

Sleeping in my car because someone broke into my car stole my wallet and they're denying my room. I'm a platinum member. I have a pic of my ID. read more

We went through a fire that left us homeless and they gave us a home while we dealt with insurance and trying to put our life back together. Most hotels say they accept dogs, this hotel means it. They had treats for him at the front desk and loved to give him one. Our dog now tries to take us by the front desk every time we go on a walk. The entire staff here is amazing, from Sierra at the front desk to Luis on the kitchen staff and Joseph in management. I cannot express enough how great the entire team was, like really everyone. The entire housekeeping team, maintenance, everyone! They all were so amazing and I'll be staying here as often as I can. read more

We were very impressed with this hotel! It's so clean, bright and staff is extremely helpful and friendly...they are also very accommodating. Our room is VERY SPACIOUS with TWO windows. The hotel sits on a corner but literally walking distance to great food, convenience stores, and a Starbucks. Our room has great lighting and wonderful soft bedding. I requested extra pillows online when I booked and when I arrived...they had the pillows in the suite! I HIGHLY RECOMMENDED this hotel! We will be returning for sure!! In the morning we look forward to the hot free buffet breakfast...crossing our fingers;) read more

See all

I get that we come in late. The chick was nice. She had sprayed lysol like it was going out of style. Later on we figured it was because the lobby smelled like a bathroom. Let's talk about the room, DUSTY! Like you can see and feel it. Shower floor was dirty. AC was a joke, the TV didn't only not work but the box was not set up. Holes everywhere. No handle on the cabinet and random hardware on the counter. We took it up to the counter and ask if she could help us, no because she was the only one there. But was willing to go look at another room for us. But when we showed up she said she had no other rooms due to being sold out. She did give us her managers card and then said " I have one other guest not show up, I can do a walk through with you if you would like" mmmm no of that was already in your back pocket you should have said so, but not just that if the room I was in, was already dusty and nasty why would your other rooms be any different? I would rather sleep in my car. read more

See all

Had to leave my house suddenly due to a leak. Ended up at the brand new Residence Inn by Marriott Chatsworth. First thing Maria the supervisor let us check in at 9 am. We got upgraded to a 1 bedroom and the room is great. We also could not get our dog in boarding until the next day so she spent the night with us. They charge $75 for a week for a dog and have a dog relief area downstairs. They are very accommodating, the place is new and clean and the breakfast was good. Waffles, eggs, potatoes, sausage and muffins and breads. Very pleased. read more

I love love this Marriott property!! I am so glad I found it because I plan on staying here a few more times. The check-in was simple and my request for a quiet, higher floor room was accommodated quickly. I also appreciate the fact that they don't charge for parking. The room is very large. I was upgraded to a two queen bed room. it comes with a refrigerator, microwave, toaster, coffee maker, and all the plates and utensils you need for a long stay. Next to the bed attached to the alarm, clock are charging plugs! I forgot both my iPhone and android chargers at home and was so surprised and happy to see that plugs are available here! Bonus, bonus, bonus This location is spot on. Within a one minute walk there's a Starbucks and other nearby restaurants. The rate is fair for the room size that you get and location. Definitely recommend, will stay again and bravo to all the employees that keep the hotel in great shape! read more

Well, I love this place so much & so does Miss Lily. One of those times when you don't want to post a review because you want room space to always be available. Comfortable, safe, staff go the extra mile to make this a second home. If you're looking for stuffy staff go elsewhere. Any problems get immediate attention-I had a toaster that smoked & in a few minutes Alex the head maintenance guy, changed it out & had a lovely conversation with Lily! If you're looking for a home away from home this is it. read more

See all

We really enjoyed our stay at the Residence Inn by Marriott. It's not as close to universal studios but the drive wasn't that bad on a Monday. The rooms are very spacious. There's small kitchen area and living room. Perfect for a small family with kids. They also offer complimentary breakfast from 6-9am. Save some money by eating here. If you don't like it then there's a Starbucks across the street. Pro tip: order ahead and pick up. Oh and no parking fees! Seriously can't beat it! Thanks to all the amazing staff and will definitely come back here next year. read more

We booked a reservation here for my daughter (17) and niece (19), however when they arrived they were told that the hotel policy requires someone 21 or older to be present and admitted that this requirement is not on their web site. So they traveled 350 miles and were turned away. This is completely unacceptable and will be the last time I ever stay at a Residence Inn. read more

3rd time was not the charm. This was my 3rd stay in the last 3 months at this hotel. It has went downhill significantly! I think they have a few squatters that are ruining the place for the regular guests. Also they claim to be friendly to the disabled they are not. Nelly made fun of a disabled lady after she wheeled away. Also there are some creepers there at night that are probably just lonely but they sit and drink and chat with the front desk girls for hours. The shining star is Arthur he is kind and helpful and fair! Do not use the charging stations at the hotel they charge a $200 deposit that you cannot get back. Also the laundry washers and dryers are miss labeled and require an app so good luck figuring out which one you are paying for. read more