My experience was unimaginable. It was such that I decided to write their Customer Complaint Team, which is below: I am writing to formally document and express my dissatisfaction with Republic Services' failure to deliver a dumpster that was scheduled and confirmed for delivery on January 7, 2026. The initial contract was to deliver the dumpster on January 6, 2026; however, the customer representative, *redacted*, contacted me later in the evening on the 5th to inform me the electronic documentation she had completed, and I had signed, was incorrect. This resulted in the dumpster being pushed for delivery an extra day, the 7th. Despite this correction and the agreed-upon delivery date, the dumpster was not delivered as expected, nor was any proactive communication provided to explain the delay or offer a revised delivery timeline. This lack of follow-through and attention to detail resulted in unnecessary disruption, lost time, and a failure to meet the service expectations associated with your organization. At a minimum, I would expect: * Clear communication regarding any service delays * Accountability for missed commitments * Prompt corrective action to prevent a recurrence To date, the handling of this matter reflects a complete breakdown in service coordination, business knowledge, attention to detail and customer care. When I asked *redacted* if I could retain the dumpster for an additional week at no charge to compensate Republic's deficiency, she stated she was unable to provide any compensatory action regarding this disruption nor could she provide a manager or supervisor with whom I could speak. This failure on the part of Republic Services resulted in another 45 minutes on the phone to get this matter resolved. Not to mention, *representative*, originally provided a delivery date of the 12th but then changed the date to the 14th. This will make the delivery date, from the original request, now 10 days to obtain a dumpster. This has caused our company to fall short in the eyes of our customer which is completely unacceptable. Thus, I am requesting a written explanation for the missed delivery, confirmation of the delivery date, and appropriate consideration for the inconvenience caused by this service failure. Please treat this matter with the urgency and the professionalism it warrants. I would appreciate a response within a reasonable timeframe outlining how Republic Services intends to resolve this issue to ensure reliability moving forward. Thank you for your prompt attention. I have attached the emails reflecting my original correspondence with your Company. I look forward to your response. After sending this to their Team I received this response: Thank you for contacting Republic Services regarding the request you made. We are very sorry for the inconvenience you experienced. Unfortunately, we are unable to complete this request through email due to the sensitive nature of the information involved. Your security is our top priority. Please give us a call at 1-844-737-8254, and our team will be happy to assist you with your request. We require a phone call for this type of request because it involves sensitive account details, such as billing, service setup, and personal information. Discussing these matters over the phone helps us verify your identity and ensure your privacy is protected. It also allows us to provide accurate and secure assistance tailored to your account. Thank you for being a valued customer. For additional questions and assistance, please contact us online at RepublicServices.com with your case number *redacted*. Sincerely, Dollie I then contacted the number which came to be one of their many generic automated response numbers. I took a chance, pressed a number and hopes I would have some luck. A rep answered and after my explanation said she could assist to which she asked for my case number. I then spent another 30-45 minutes going over the entire incident, verifying information, repeating myself numerous times; to then be told that she couldn't assist me as she was in the service department and would need to send me to sales. I was beyond disappointed and now furious. Ultimately, a gentleman in the sales department admitted the following: It seems the representative that initially set up the document with you did it incorrectly as well as the times after. With this, they gave you different and inconsistent dates for delivery. You signed the documents correct but it seems the agents on our end dropped the ball. We do however have a listed delivery date of 1/14/26 for a temporary container as it seems the last agent was able to have this done right. His honesty was greatly appreciated and took less than 5 minutes to receive. Republics Team failed tremendously, cost me time and money, and affected my ability to provide a viable service to our customer. Be extremely cautious if exploring them for service. read more

My 5 star rating is for the gentleman i spoke with today. Michael. We have been having difficulty getting service set up via our homeowner assn. Michael cleared the problem and went above and beyond for us. Kudus to republic for having an employee of his caliber working for them. read more

You've got trash... lots of it. You make more of it every day. We all have it. But some of what we call trash can be further categorized as recyclables. You know already know about paper, plastic, and metal. But did yo know that you can also recycle concrete, wood, green-waste (your tree leaves and lawn clippings), and tires? You can't just put a pile of broken concrete outside. The trash man won't pick it up. And if you leave your car tires outside, your neighbors are going to think that you're ghetto. So were do you go with a truck bed full of tree limbs? You go to Republic Services. They used to be called Colton Disposal. Just so we're clear, you pay them to dump off your stuff. They don't pay you for your recyclables. But it's better than going to the dump. First off, it's closer. You don't have to drive down some dusty dirt road to get there. Secondly, it doesn't smell like the dump. Third, there's no huge heavy machinery coming at you like the Terminator. Fourth, it's not all windy and dusty like the dump. read more

Republic Services - Price per ton for waste and recyclables. - Recycling Center Near Me - Colton, California

Zero stars. Republic is quite possibly the worst company I've ever had to deal with. I used them once for a 3-yard dumpster rental in Huntington Beach with no issues. I tried to rent from them a second time and it was as if I was dealing with a whole different company. I placed my order with them on a Monday, for delivery on Wednesday of the same week. I was told by the sales rep that Republic only delivers on Wednesdays and picks up on Fridays. I filled out their paperwork, filled out the contract with electronic signatures and provided payment. I then called Republic in the afternoon of the next day, Tuesday, to get a delivery window. The rep said that they don't give delivery windows until the day of but that they hadn't completed my order and wouldn't be delivering the dumpster. The rep said that the person who initially handled my order hadn't completed the paperwork so they weren't going to be delivering. No one from Republic called or emailed me to let me know that. I then filled out the paperwork a second time, did the Docusign and provided payment again for delivery the next day. I called Republic at 7am the next day, Wednesday, to get a delivery window and guess what??? The rep told me that they wouldn't be delivering that day because they lost or hadn't completed my paperwork again. And again, no phone call or email from Republic to let me know about this. I had already made plans and hired labor to help me fill the dumpster. After many phone calls, many transfers and hours on hold with Republic, I was able to speak to a supervisor that told me they would deliver the dumpster that day after all. Around 10am I called to see what time the dumpster would be delivered and guess what again? Republic said they weren't going to be delivering the dumpster that day after all but that they would be delivering the next day. They were still going to charge the same amount for one less day and still collect it on Friday. I asked them to cancel the delivery and that I would figure something out later. Republic proceeded to charge my credit card 3 times and when I tried to dispute it they would not refund me. I had to dispute the charges through my bank and even then Republic disputed the charge-back. This is just an abbreviated version of what I had to go through with in dealing with Republic. I probably spent about 10 hours on the phone with them between ordering the dumpster and trying to get my money back. I also spent money on labor that I was unable to use. These people are either crooks or have no idea what they're doing. read more

I live in a complex that already has a trash service with Republic. I'm just reviewing their bulk item pickup. I love that they provide a service to pick up your mattresses and sofas and whatnot. The website says the service was free to Loma Linda residents, but I guess they have certain restrictions on who gets this free service. I was charged $22, which I happily paid. I just wish this was mentioned clearly on the website. The awesome women in the customer service center were wonderful at being patient with my repeated calls (because my carrier kept dropping my calls and because I am high strung when it comes to getting things done). They did assure me that if there were issues with the truck picking up my stuff, the they would refund me my fee. Just like utility companies, they give a range of when pick up will take place, probably depending on how many people are requesting this service that day. The range for me was 6:00am to 6:00pm. In other words, they'll tell you the day, but can't tell you the time. I know my complex office was probably giving me shade, ready to charge me a fine for leaving my bulk trash out if Republic doesn't pick up. But Republic delivered, for which I was grateful. 2 pick ups per resident per year. Free for most people, except for those who live in my complex. read more

Republic services was great -- reasonable price, easy to work with, and they did exactly what they said they would do. Dumpster delivered and picked up on time. I also believe they are a direct vendor -- many other dumpster services I found online were a referral broker, who then tried to find a direct vendor in the area (I prefer to work directly, rather than paying referral fees, etc). I recently had to clean out a relative's house and needed to find a dumpster fairly quickly. After little luck looking online (as it was a remote area), I got a referral to Republic from another member of the housing community. Republic was easy to work with, prices were great (for a dumpster rental), and they provided useful guidance in choosing the service (suggested I use larger dumpster, that was provided for the same price). read more

Horrible service for our business & home. I had to call repeatedly for them to fix issues. They sent the billing to the wrong person. They were suppose to credit the account for all their mistakes. They did not. I would NEVER use this terrible business again. read more

The only refuse location my new Toyota Tundra will attend. Well maintained establishment..no reservation needed. Properly segregated areas for different items. Even took Fifi there for a morning of entertainment. She didn't even get her Vicki Secrets in a bunch! 'Bravo'. Delightful and attentive staff. Minimal wait time. Definitely 'Zagat' rating for a refuse establishment .."Ay Dawling? " read more