This used to be a better hotel chain. I found service to be extremely slow - such as bell boy…read morewatching me to get a 50 lb. luggage from the trunk (and only helped after I asked him to - he was just a couple of steps away from the car) and the waiter who was too busy chatting with another employee to take our order. Nonetheless, this is an okay hotel and in the best neighborhood in Campinas.