I knew about Repetto from the dance community and their accessories, but living in NYC, I have not been able to try any of their shoes (pointe). Needless to say, I was very excited to learn there was a Repetto store in Bordeaux while I was on vacation. However, my actual visit was a BIG let down. I found the employees less that helpful and dos not offer any information on the shoes when asked. I was in town for over a week and would have gladly scheduled a fitting for a later date, but one was not offered nor did they take my inquiry seriously. I even called ahead to see if there was someone there to help with the pointe shoes. Maybe I'll try the new NYC SOHO location and will have better customer service. read more