Owner or manager is a robot sent from the future to aggravate humans to the point of aneurysm. Rented some equipment, was in terrible condition to the point of failure and instead of an apology I got a stream of excuses as to why it's my fault that they cannot maintain their equipment read more

I have done business with Rent E Quip for years and have always been well pleased with their service, advice and the equipment I rented. I will continue to do business with them and I highly recommend them to anyone needing to rent a piece of equipment or needing metal fabrication. read more

I rented a backhoe and hire a man who works on backhoe for a living to perform the job. I asked for delivery on Saturday as this is a weekend home and could not get there before. It was delivered on Friday. The same happened on the pick up as the company came to get it at their convenience which made me almost miss a flight for attending my mother funeral. It was stressful. I had rented one day but for digging a trench around the house for installing drainage pipe, gravels and painting the outside of the foundation, it took three days work. So i had to ask for a second day. Rent E Quip did not make it clear that one day is 8 hours backhoe utilisation and as we tried to maximize our time, we ran it 25 hours in 2 days. We worked hard to complete the job. As Rent E Quip delivered not as requested but before, nobody was present and no instruction was given or left. Somehow a fuel line got ruptured under the machine and i got blamed for it. I do not know if there was preexisting condition on this machine. Telling me that we did not operate the machine as it is supposed to be was totally unreasonable as Rent E Quip first never provided instruction and secondly i had a professional operator that works everyday on backhoe. Their backhoe was not powerful enough to push mount of dirt back in the trench and it was necessary to climb on the pile to push from the highest part before going lower. It seems that this backhoe has a weakness under the machine is the fuel line is that vulnerable to be torn by dirt and stone friction underneath its belly. The backhoe was picked up and i did not hear from them for a month until they put an additional charge on my credit card for $600 without speaking with me. I was upset as they had my cell number. I contested the charge on the credit card. It seems that this company is not operating honestly as they tried to blame the customer after not offering any operating instruction and be willing to rent to a novice as they did not know that i had a professional operator. Then blaming me for the fuel line and charging more. May be their contract says that one day really means 8 hours operation, so be careful to clarify this when you rent from them as they charged me for a third day since i worked the machine 25 hours. I will not use this company services again, it is deplorable behavior to tell me that they attempted to mail a letter to a farm in Pleasant Mount and since it came back undelivered they never tried to call the cell number that they called me on during that weekend and that they had on file. i wrote an email and did not even get an answer so i am done with them. Be cautious or stay away. read more

Was recently contacted and given a complete refund for my rental due to the mistake. Very satisfied with the final outcome. It shows a demonstration of good character. read more