If I could leave a zero or a negative review, I absolutely would . Purchased a 2000$ washer and dryer unit, less than 2 years ago, and the dryer is now broken. Called to explore options and was told there was nothing they could do for me because I didn't purchase additional services. We paid the entire balance due within 90 days of our purchase, in order to receive the major savings that was marketed, as well as paid the insurance throughout the duration of that time period. When I asked what would happen if it broke in the future, the impression I was given was that it would be covered for the lifetime of the units since I paid the balance in full within the 90 days. We were scammed. When I called today to see what they could do for me- I was told "You didn't purchase insurance, and it's been over a year so there's nothing we can do." I never swear over the phone and get as mad as I just got with a customer service rep. I will never return. read more
