I never rent anything from rent-a-center but I have a tenant that did. They went to the tenant's apartment to pickup a sofa and there were damages throughout the hallway. Rent-a-center referred me to their attorney, who in turn requested detailed photos of the damages and two estimates to have it repaired. After I submitted everything requested,their attorney told me that all the damages were done by the tenant and he wanted to negotiate the amount of the estimates. They should not be allowed at any property without authorization of the owner! read more

If you want a business to 'Twilight Zone' you and make you feel as if you developed amnesia, I definitely recommend Rent A Center of Bristol, CT. If you want your sanity, however, I'd avoid them at all costs. I went through Rent a Center years ago and had a positive experience. I bought my item within 90 days same as cash. I planned on doing this again, this time for a trundle bed for my child. I got to the store and was greeted by Lily. She showed me a few options and we agreed on a used trundle for $19.99/week. She told me these trundles are at every store and it's so easy to get a used one of these because the bunk beds- not the trundles- come back with missing parts. So we make the agreement verbally, I sign a few papers and agree for them to come Thursday at 5:15 pm. 5:15 came and went, as did 6:15 that night. We had a dinner guest, so by the time RAC came, near 7 pm, our guest was here. I shouldn't have had to wait that long, but I did- no apology from RAC. The movers brought in the used bed, as promised. When it was time to sign the agreement, the weekly price was right, but the full price was for a new bed. Alarmed by the error, I call the RAC office. Lily stated she'd make a new agreement I can come down and sign sometime that next week but in order for the delivery men to leave, I had to sign the contract. My kid needed a bed, so I signed. A week comes and goes and Saturday, 2/4/17 comes. RAC calls to ask me to pay. I ask Lily if I could come and get the new, amended agreement. She said the conversation never occurred and that the bed was new. I told her it's certainly used, even the deliverymen agreed it was used, and invited her to come and inspect the used bed to fix the agreement. She agreed to be there for 2 pm, personally. Well, 2 pm came and went. I stayed close to my front door with the phone by my side. I got stood up! I waited til closing, 6 pm, and was still stood up. Monday evening comes and guess who calls? RAC!! Of course they would. I answer and it's a man, not my girl Lily, there. He asks if I would be making a payment and I said, "absolutely not", and explained the situation and how I needed a new agreement and someone to come inspect my week old, highly worn and used bed. It's 6:34 pm, less than a half hour before closing, and I have company again. He "empathizes" by patronizingly exclaiming, " OH WOW!" To me after every statement- like I'm a toddler telling a tall tale (trust me, I'm a mom, I've done it). He tells me (20 min before my kids bedtime) I'm coming now to get the bed. No appointment, nothing. The company who stood me up on Saturday and was over an hour late on delivery day was going to be there within minutes? Fat chance. I told them they need to make and keep their appointment and we made one for the next day. I wonder what will happen next? Hopefully we can get this cursed bed out of my home so I never have to deal with these incredibly juvenile, unprofessional workers again! ...and to think RAC and Lily had the gumption to ask for me to positively review them on their site. Well, they got me duped- I gave them a fairly positive review there, but that was too premature. I should've waited for the shenanigans to start first. Don't go here. Period. You're better off going over to Aaron's down the street- or better yet, you're better off saving up a little and grab something for a deal at Big Lots or Bob's Discount Furniture Pit. Anywhere but RENT A CENTER- especially this particular location. read more

See all

Well let me start by saying although most of your customer's are pawning their televisions, avoiding your communications, even stealing your goods-PLEASE DON'T GENERALIZE!! How ignorant..... I have been a decent customer of RAC, always holding fast to my word and in times of circumstances beyond my control have responsibly called to be belittled and beaten-up by your tactics! I have had it! Initially I wanted to tell you just to come get the items I had rented, but after being harrassed, my family and friends being harrassed, my neighbor being frieghtened to death from your idiotic non-stop banging on my door(key marks to prove it) and my name being yelled as if there was a death in my family, I WILL NOT AND AM NOT GOING TO LET THIS REST!! PUBLIC IT WILL BE..... I have offered a reasonable payment arrangement, but only willing to talk to someone I know of reason. Giving my permission in black and white to deduct the payment weekly from my credit card. You were supplied with all the information needed, but yet you continue to behave like idiots that are in caught within some power struggle until it is your way or the highway.... I have been responsible and reasonable, which is so much less than I can say for the RAC on N. Main Street in Bristol, Connecticut-thus moving my account to the RAC on Farmington Avenue in Bristol, Connecticut. I have written to the news channels because of your scare tactics. In this case they ARE NOT NEEDED! Too late though... You will be paid-in-full, but not until all consumer's know what uneccessary BULLY'S you are! There is no need for this, nor your secrecy, pounding consistently in my door waking my neighbor's, threatening my well being if I were to be evicted by your stupidity, when all you needed to do is respond in black and white what your intentions or REASONABLE expectations were. There was NO NEED AT ALL for my appearance within the store to be intimidated, when you had all the information you needed to resolve the issue..... I will no longer make or answer phone calls, answer my door!! Give it up! WRITING is the only correspondence I trust due to your less than desireable generalization of your customer's. My record proves I should not and never have been grouped within your ignorant judgements... ANGRY AND DISAPPOINTED CUSTOMER DUE TO GENUINE HARDSHIPS - WOW.... read more