Opened my first hysa account here this year. Staff was great, answered all my noob questions, and…read moreeven caught that my drivers license was expired. I hope they continue to operate here. I've been saving more in the mean time. If all goes well, I'll add some more cash to my little nest egg next round!

Anne Rose solved my complicated issues easily, and quickly. If you need anything from this branch,…read moreI'd recommend asking specifically for her. She's smart, empathetic, friendly, and efficient. I had a stressful situation where I had to use power of attorney to take over my sick mother's account. She guided me through, and directed me to a notarizer within walking distance. I can't believe how quickly she resolved my complicated issues. I'm personally an online bank user, but if you have elderly relatives who need a physical branch's services, I'd recommend Home Street just based on my interactions with Anne

I can't recommend Joe enough. He helped my business expand greatly over the last year as I offered…read moremore services and needed the capital to do so. The results have been nothing short of amazing. Thank you again Joe!!

This guy did business loans for a long time apparently and does not do it anymore. Do not bother…read morehim. I called for a business loan question and was given the wrath.

A huge thank you to Richard and his team for helping me out. I had made financial mistakes while I…read morewas younger, and Richard was very direct/transparent while guiding me through making plans to iron everything out. It was nice to be able to work together to address my concerns, and I appreciate how open and flexible Roundleaf has been for me. There was a time period where I was very overwhelmed and confused in the process, and a tip I have would be to not hesitate in asking ask Roundleaf to slow things down and explain everything thoroughly. I had to educate myself on things I didn't know about, and it took a while to learn that that was okay. The Roundleaf team was always available to answer questions, and they were very good about following up/staying on top of processes. Looking forward to more growth, and I'm very glad to have Roundleaf's support along the way!

I just started my journey with round leaf but feeling blessed that I now how support and…read morereassurances that my financial standing and credit score can get better!!!

The Manager, Mr. Rajiv Ranjan is very rude and I would not like to deal with this branch again. He…read morewas yelling at me. I have been a customer of SBI for many years and never got such treatment. I said I am following the instructions of my branch and unsure of the process, the manager says no one will spoon feed you, you are educated and follow the form instructions.This behavior is not right, treating customers with disrespect.

I had to go to SBI Sunnyvale for attestation yesterday and again today. The manager Mr Rajiv Ranjan…read morewas very knowledgeable, courteous and cooperative He didn't make a senior citizen wait and quickly helped us out. 5 stars All the way .

Service requested: Refinance We first connected with Esther…read morea few years ago and never forgot how professional and genuinely helpful she was. So when it was time to refinance, calling her was an easy decision! Esther makes what could be a stressful process feel easy.. She explains everything clearly, is incredibly responsive, and truly has your best interests at heart. She and her team stayed on top of every detail from start to finish. Quality: Top-notch service and attention to detail Value: Excellent guidance and a smooth, stress-free experience Highly recommend Esther and her team!

We just closed and funded on our latest deal today, and I want to take a moment to recognize Esther…read moreand her team for an exceptional job. In this business, execution and timing are everything--Esther and Paul delivered on both at a very high level. From initial structuring through funding, the process was handled with precision. Communication was clear and efficient, expectations were managed properly, and any complexities were addressed proactively without slowing down the timeline. That level of control over a transaction is not easy to find. What stood out most was the ability to navigate the deal strategically while keeping everything moving forward. For anyone operating in real estate investment or development, having a lending partner you can rely on is critical. Esther and Paul has proven to be exactly that. Looking forward to doing more deals together.

A year or so ago when I had visited, I had similar experience that other folks have mentioned - any…read morequestion asked was answered with "Go to the app" or "Go to the website". Today I tried again because the long due KYC update was not working for me on website. Pooja helped me from beginning to end to file all the necessary paperwork. She was prompt, courteous and patient while I was desperately searching for needed documents on my phone. Looks like finally they have started listening to feedback and started improving. Thank you!

Went to open new NRI account today - they told me because I have an Indian account already, I need…read moreto do it online by google searching open new NRI account and choose assisted help option. I told him I had tried to convert my India account previously online by logging in the website and that failed, he suggested this new route. He asked to do it during India working hours. When I asked what issues can this branch help with - he told me, if I face issues using the assisted route - note the issue (assuming that means take screenshot etc) and then call this branch before visiting using the phone number on Google He wasn't rude but wasn't helpful either. Waste of time visiting the branch. IMO that guy just didn't want to do any work.

Stephen went above and beyond during mine and my boyfriend's first home purchase. He was super…read morecommunicative and even connected directly with my agent to ensure everything went smoothly. We recently had the opportunity to refinance and without hesitation, Stephen reached out directly to us as soon as he noticed rates were coming down. We did not need to chase him for it nor constantly inquire about it--he just felt like it was the right time and reached out! I'm very grateful for Stephen and his team and will definitely be referring him to our friends and family.

Based on his numerous good reviews, I messaged Stephen early last August about the possibility of…read moregetting a United Wholesale Mortgage (UWM) 15-year fixed home loan at 1.99%. This was a new program announced by press release, which I read about in a Yahoo! Finance article, through a link on Google News. Having worked previously in real estate and finance, I knew what the key points were to our situation, so I included those in the message to Stephen, asking whether he would be able to do the loan. Stephen responded abruptly by saying that he would have to talk with me by phone, to discuss "details." After I called him, he proceeded to try to browbeat me into accepting a different program at a higher interest rate. His approach was to use old-fashioned psychological pressure tactics, along the lines of: "Are you so naïve that you think you could actually get such a loan? That rate is just a teaser that you would never actually get." He was crude, demeaning and even insulting. I informed him, politely, that I had a background in real estate and finance, so I was not naïve about these things, offering him one last chance to do business with us, if he was so inclined. But he insisted that the loan would not be possible for us, so I thanked him and said goodbye. Shortly thereafter, I found a straightforward loan broker who in fact did the loan for us, on exactly the terms I had in mind: 1.99% 15-year fixed, with a reasonable fee. We closed in less than three weeks and none of the things that Stephen said were obstacles turned out to be an issue. I am pleased to report that my wife and I are now enjoying substantially lower monthly payments. BOTTOM LINE: If you want someone with an "old-school" approach to sales--involving psychological games, pressure tactics and absence of transparency (resulting in your not getting the best deal that you could)--Stephen Wong may be a good fit for you. Anyone interested in connecting with the straightforward broker we ultimately used is welcome to send me a private message, as I'm not allowed to include that information in my review.

The best! Thi helped me open my account with StarOne and it was smooth and fast, APR rates are…read morehigher than most banks and the customer service reps are so sweet. Not to mention tellers like Thi know their craft and what they're doing! Excited to open a credit card with them soon.

This review is for mortgage loan process, not particularly tied to this one location…read more I looked around for about 4 mortgage lenders and found Star One CU easiest to work with. It was almost all through online and through their website (which is a little outdated but it works). I was concerned at first with the lack of having to interact directly with people. But compared to some other lenders that keep calling, I guess I'd rather have this. Also, any time I had issue, their call lines were able to quickly resolve. I chose Star One CU for their transparency, being able to see the rates online on their website, and their programs recasting and rate modification which are really seem like it's to help out the customers. During my application process Mital was super helpful and was able to help close the loan on time. I sent a lot of emails and she responded to them all. Overall, happy with the mortgage loan process.

Accion (AOF) loaned me a sizable amount and they offer great tools like an 8-week class that when…read morefinished successfully, they grant you $10,000. I really recommend checking out AOF.

Opportunity Fund is a wonderful lending organization…read more They are not like other predatory lenders. If they approve you it's because your business idea and model makes sense. Our representative Shanna McClearn and our loan processor Kristina Boyd were fantastic. That being said they definitely do their due diligence. We were not approved the first time we applied. They told us to try again at a later date, we had to prove our selves a bit more. I respected their decision that's why they are smart lenders and offer better rates and terms than the other predatory lenders. We reapplied a year later and they approved us with fair terms and a nice sized loan. Recently we needed a little more capital and they approved that as well. They simply added it on top of the existing loan. Their professionalism is outstanding and we are so happy that they believed in us. I agree with William O's post below "Opportunity Fund transcends from being a non-profit lending institution into a vehicle of prosperity" I could not have said it better.

Absolutely wonderful and went above and beyond with what I was expecting. Going through bankruptcy…read moreis going to be scary for anyone but the staff here and Kirk himself were willing to help me every step of the way and answered all of my questions for me in a timely and non-judgmental manner. They were on top of emails & phone calls and any sort of issues i had with the paperwork that I submitted was made aware to me very quickly. All in all, if you ever find yourself either needing Chapter 7 or Chapter 13 bankruptcy help, I highly recommend them. To me, there aren't enough plaudits in the world.

I was trying to make an appointment with this attorney office and was told that we could not come…read morein person that everything needed to do over the phone. They said that they don't have people coming in to the office. I told them that we were old-fashioned and wanted to come and meet the people we would be working with they said no, although they could arrange us to shake his hand and take our money. I decided to walk away and make new appointments with this office. Call me old-fashioned.