Don't give them your credit card or bank account number. Otherwise you will be getting billed for the rest of your days, for subscriptions you have cancelled. Definitely DON'T fall for their 6 month trial for $1.00, unless you want to be billed $65.00 instead, TWICE, then waste hours and days trying to get your money back, which odds are against you on that happening. They, and the corporate conglomerate that now owns them, Gannett are thieves. They are committing fraud. And a class action lawsuit is in the works. Hundreds, likely thousands being billed for subscriptions they cancelled. Stay away from them. read more

After being a loyal subscriber still nice 1984, never missing a monthly payment, my diligence has been rewarded with a complete failure to have my paper delivered for 46 days straight! 11/30/21-1/15/22. Now they want to stop printing the Saturday edition. So much for for being our only local paper, the editor should resign and get the RGJ into the hands of competent leadership. read more

Pick up a copy of USA Today and read it, for tomorrow, all the stories will be in the Reno Gazette-Journal. I'm not kidding. Other than the occasisional "people here are on meth" or political story, you can get all the same news a day ahead in USA Today. And no, that's not a good thing. read more

Let me start by saying that I hate writing negative reviews, but this has become a joke. I signed up for their digital subscription about a year ago. Back in October (5 months ago) I decided to cancel my subscription. I emailed them and they responded asking a few follow up questions to help locate my account. I never received another email and assumed the issue had been resolved. Then I get charged in November. I call and speak to their customer service who assures me that he has canceled my account. Come December... you guessed it! I get charged again. I have spoken to every manager and all they can say is that they are unable to locate my account, but somehow I'm still getting charged every month. I tried to log in and remove or change my payment method, however, they have somehow blocked me from doing this. 40+ emails, phone calls, Instant messaging services... all USELESS. Don't get robbed like me, STAY AWAY! read more

Their customer service SUCKS!!! Trying to call all morning, a hour and a half later still on hold. Just need to cancel my Sunday paper.