If you are even remotely thinking about hiring ReLuv'd to re-finish any of your project pieces, think again! The customer service is non-existent. Emails/texts are not returned in a timely manner (if at all). Pickup dates/times were established to get our finished pieces, and then we would receive emails 2 hours before pickup stating they hadn't even begun the piece, much less finished it.
And don't even bother giving explicit instructions on how you would like you piece re-finished, because they will take it upon themselves to do what THEY want, not what YOU want and are paying for.
I contacted ReLuv'd in August about a table/chair set which was supposed to be layered and distressed. I gave very detailed instructions and supplemented those instructions with numerous pictures to show exactly what I wanted. They assured me they were familiar with this technique and they could handle the project. WRONG!
When my pieces came back, the primary color was wrong. I gave them the opportunity to fix the color (for an additional cost), but the table/chairs came back in even worse condition. The second time around, they just slapped on some latex paint (which was peeling and chipping from the moment I picked it up the second time) and dry brushed on the secondary color and called that "distressing".
They basically stole $600 from me and left me with a shoddy finished project. In fact, those same pieces are currently with another furniture refinishing professional being completely stripped and re-done properly. The new company fixing my pieces was absolutely appalled at the work done by ReLuv'd and couldn't believe that they allowed a customer to leave with something that was in such horrible condition.
I finally received all of my furniture back in my possession on January 4th (almost 5 months of going round and round with these people). Additionally, when I picked up one of my newly upholstered chairs from them, I found fingerprint stains on the back of my cream colored fabric. We are currently trying to get the stains out of the fabric; however it seems to be stain or wax, which is not removable. This is completely unacceptable and just another example of their lack of professionalism in handling customer's pieces properly and with respect.
Save your hard-earned money, your valuable time and the heartache of dealing with this company. There are plenty of honest, knowledgeable and professional re-finishing companies in the Houston area - don't make the same mistake I did by hiring ReLuv'd. read more