I want to recommend Chad. A company is not good unless they have good people working for them and Chad is a gem. He answered all my questions, and was with me every step of the way. I didn't just get what I asked for, I got better. Extremely knowledgeable and the transaction was as smooth as can be. Thank you Chad and Jenny! read more

Larry - VP Thank you for your response. Unfortunately, your letter does not address the substance of my complaint. Instead, it appears to be an attempt to deflect responsibility for the actions and omissions of Reliance staff. Simply stating that the invoice was ultimately paid through my escrow account does not explain how the lapse occurred or address the concerns I raised regarding the handling of my insurance information during the servicing transfer. I continue to dispute Reliance's version of events and request a factual response supported by documentation rather than conclusions that place sole responsibility on me. THIS WHOLE EXPERIENCE IS GIVING RACISM AND GASLIGHTING! Top Teir! read more

They ran my credit without approval stating (that's how it goes and you can have 100 pulls in 30 days and it won't hurt you). I informed her I know how credit works and they are dishonest and add hidden costs. I am so glad I didn't go with this company after the reviews. read more

This company strung us out for over a month, asking for tons of financial information, including three years of taxes, months of bank statements, letters from our CPA, more letters from our CPA including their license number on their letterhead, more and more and more and more information looking into our excellent credit score, which lowered it by the way because of their constant looking into it, took forever to do the appraisal on the house which they charged us $550 for and then everything fell through. They wasted over a month of our time, cost us money, and never came through with any kind of loan for us. Every investor they had was below par. Their underwriters were also not wanting to loan out any money in the first place. I don't know how they stay in business, but do not use them. Horrible, horrible, horrible experience! read more

BEWARE!! do no do business with Reliance First Capital!! Brian Martin, Brandon Lee & Lynn Tosadori All are unprofessional liars! Wasted a month of my time on a small mortgage cash out. Constantly changing the terms after I was assured everything was in order. Lied too, ignored for days and given the run around each time they chose not to check there work before assuring the client all was in order These are the type of unprofessional professionals that give the mortgage biz a bad name YOU CANNOT RELY ON RELIANCE CAPITAL! read more

I would recommend Reliance. working with Alex Rizzo was made the process very easy. He was great to work with, very professional and answered all my questions. The closing process was fast and was a positive experience overall. read more

Chad was great to work with. He was very transparent, explained everything in depth, and gave me options all along the way to best achieve the refinance we were looking for. Highly recommend Chad! read more

Reliance First Capital is the worst mortgage company out there. They are hard to work with and deceptive. We have been with them since 2019, and have hated every minute of it. You can never get any info over the phone, it always take 5-7 business days to even get a balance. They have refused to take our payments on line or over the phone. They increased our mortgage by $500.00 dollars a month. They have sent thousands of dollars in payments back to our bank, and they have sent our house to foreclosure twice with NO notice. Then we get stuck paying the forclosure lawyers and fees. They are doing everything they can do to take our house because we have a very low intrest rate and a lot of equity. I hate this company, they are very disreputavle, and untrustworthy!!! read more

Reliance First Capital treated us with Respect,was very professional and had all our questions answered!

They quoted me a loan at 6 to 7% interest rate. With closing costs around $4500 for a 43,000 dollar loan. When I asked them to give me more time to think about it they pressured me and then I received something in the mail after dealing with a very ugly aggressive woman. The loan was then for $45,000 with an interest rate of 9% And I would receive $35,000. Quite different from the original quote they pressured me to do, quickly. The initial woman I dealt with was very kind and made a lot of sense. The second woman I dealt with was a very aggressive African-American female. I will never deal with this company again. I would not suggest you do either. read more

STAY AWAY! GO ELSEWHERE! I have never worked with any professional business as unorganized and unprofessional as reliance first capital. Loan agreements changed on multiple occasions. Interest rates were proposed at very beginning which made me switch from a lender I was already working with. Once items were completed to get my credit score up so that we would qualify for the rates proposed, thise rates were magically not available. Then we were promised another rate which was then changed to a higher amount. Once questioned they were then able to bring back down rate, but still not to either of the original rates promised. On top of this, due to the unorganized and unprofessional actions , we had to submit multiple documents multiple times. By multiple times I mean 3, 4 even 5 different times, THE SAME DOCUMENT(S). Closing date got pushed 3-4 times and ended up closing over a month later than originally told. Tried reaching out to branch manager on a couple of occasions without getting a return call. Overall this was one of the most painful, frustrating and unprofessional experiences I have ever dealt with. To be fair, we did end up finally closing. read more

I was looking to consolidate many high interest rate credit cards and a personal loan. Worked with Jeffrey and he made me think and believe that my refi was going to happen with no problems. WRONG! My appraisal came in much much lower than he thought therefore the refi can't be done. I paid out $300 for condo documents needed, doubt I'll see that returned. DON'T use this company. They hype you up believing that they will help you only to be a huge disappointment in the end. I know my unit should appraise higher than what it came in as and I will not be paying for that useless appraisal. I do not recommend this company. read more

After trying to work with them since November 2024 on a consolidation of mortgage and other things, today January16th 2025 I get told because I'm 1099 I'm not eligible. After I spent 600.00 on an appraisal on my home. Just the most unprofessional and unprepared bunch I have every worked with. It took them almost 3 months and 600.00 to tell me because of 1099 I'm not eligible. I'd stay away from these people! read more

Company runs Credit History without approval. They state it would be a soft inquiry and the run a hard hit. The apologize and state they will resolve the matter, but never do. Then they think it is ok to continue calling me, trying to sell me on their product. They prove they aren't trustworthy and should be avoided like the plague. How bad would it have gotten if I actually got a loan from these folks. read more

wish I could give them less stars. the person I spoke with was very pushy. I had concerns about the new rate as it was gong to be significantly higher than what I currently have, but he insisted that it was a great opportunity for me and continued to push me. I was also misled on having 2 lots on the appraisal. I was told it would not be an issue but it was after paying a $525 fee. once things did not work out, they no longer would communicate with me and ignored my email. NOTHING BUT WASTE OF TIME AND MONEY. STAY AWAY! read more

Mike Attanasio is the best in the business!! My girlfriend and I recently purchased our home and took out a mortgage with reliance First Capital. Mike walked us through the entire process seamlessly. He made it so incredibly easy for us. This was my second time taking out a mortgage... The first time was a nightmare compared to this time and it was all thanks to Mike. I highly recommend Mike Attanasio and the entire Reliance First Capital team! read more

Jaime and Amanda are so wonderful to work with they go above and beyond I will always use first reliance capital ! Thanks for all the hard work you guys do ! Joe the girls and I appreciate it ! read more

After shopping around with different lenders, I can confidently say how grateful I am to have finally ended up with Michael. Not only was he able to get us approved when no one else could, he also got us a great deal & made it super fast and easy for my family. He went above and beyond doing things that I know most mortgage companies wouldn't do. Especially because I have such a busy schedule and 2 small kids, he did so much work for us to make it feel like we really didn't have to do anything. He was patient with us, kind, knowledgeable and really worked hard to get us the best possible outcome. Michael was extremely easy to get in touch with when we had questions too, being there for us at any time of day. I am forever thankful for Michael and his dedication to making things easy for his clients. Just when we thought it was going to be impossible to buy a house, michael was able to make it happen. THANK YOU endlessly! read more

I was contacted by Ritu Sethi with an offer to help with my financial situation. I was feeling overwhelmed with the amount of debt from my revolving lines of credit, as well as, a mortgage. Initially I didn't have a lot of confidence as I had spoken with various financial companies, and was denied. However, Ritu created a plan which comprised of consolidating my debt and refinancing my mortgage to a single monthly payment. After speaking with Ritu, I felt confident that we were to able to move forward with the plan. Ritu kept me abreast and if I had any questions, my calls were returned promptly. After providing all of the requested documents with the assistance of Carolyn Ralutz, completing an appraisal, I received an approval within a timely fashion. Today, I can honestly say that I'm officially a client of Reliance First Capital as my loan was closed and funded. If you're in a bind, dont hesitate to contact Reliance for assistance, as I'll be using them for all of my financial needs. read more

I would indeed recommend Stephen Sasso and use his services if needed in the future!!! A couple of years ago we decided to try refinancing just to see if it would be worth it for us. I was getting multiple calls and to be honest, was getting quite annoyed from some people just pushing me to sign on. I have to admit I started rough with Stephen, but unlike others, he recognized my frustration and was very patient. I felt he really cared and not just trying to get me in. I was also under a lot of stress of working full time, having a second child, and studying for Master's degree programs online whole maintaining household... During the process, I also have to admit that I did drive him crazy (I was driving crazy myself!) by asking millions of questions, keep changing select options, I was just scared not to make a wrong choice. Not a single change in tone of voice came compared to the first conversation with Stephen, he was still understanding, and supportive, and explained to me over and over and over different options. I still tried to shop around but did not feel the same support from another company even though the offer there was similar. Stephen made the process smooth and time-efficient, and he was there during each step explaining, supporting and ensuring that everything was going as planned. He also followed up after just to make sure everything is ok. His personal touch to his customers is what sets him apart from others! I would indeed recommend Stephen Sasso and use his services if needepart from others! read more

My husband and I have been through many closings in our lives, in places as widespread as NY, NJ, and IL. None can match the psychic pain we experienced with Capital. We ended up closing more than a month later than we planned due to two factors. Tom Cannarozza, our loan adviser, was unavailable a lot of the time. The first document processor, Phylicia, was incompetent and asked for the same documents over and over. Tom did nothing about this, including demanding that another processor take over Phylicia's efforts. We wouldn't have closed when we finally did so if not for the efforts of MIchele, out of the Long Island office. Kudos to that lady!! Tom is in the Charlotte, N.C. office. I cringed upon reading about the satisfaction expressed with a number of other advisers in that branch and cursed our luck that Tom answered my husband's call. My advice: read reviews and get references before deciding upon an adviser. The only reason my husband and I ended up closing on our house is due to the incredible hard work of our realtor in Greenville, N.C., Laura Maser, and Michele, the document processor, on Long Island. read more

I have been working on a refinance with this company for over 10 months. I've my rate is not that bad , but was looking to take advantage of the low rate. Worst company ever dealt with in respect to a mortgage. I do not recommend it. If I could give not star I would have done it. read more

Stephen Sasso was amazing to work with. He truly understands the meaning of customer service. He stayed in contact with me through every step and explained the process thoroughly. I couldn't ask for a better person to work with. read more

I can't say enough good things about Chrisanna Harris and Reliance First Capital. I was very nervous heading into my refinance. I know it would make such a difference for my family, but it seemed like such an enormous undertaking. Chrisanna walked me through the process providing understandable information and clear directions. She is quick to respond to my phone calls and emails. I know she must be working with so many different clients, but I feel like her priority. If you are thinking about refinancing don't hesitate - call Chrisanna! read more

Dan montgomery, loan advisor made this happen! He explained all aspects of the loan program, pushed folks to expedite, cleared obstacles as well as he could and kept in touch. The process got a bit rocky around supporting documents but Dan made sure it all worked. Kudos. I had to be in another state and reliance sent a closing agent to my hotel room at my convenience to make this happen. read more

Austin Clayton Mortgage Analyst NMLS # 1615299 Reliance First Capital LLC. 201 Old Country Road Suite 205 Melville, New York 11747 Very mediocre and disrespectful service from this Mortgage Analyst; if his level of professionalism is a reflection of the company he represents then I recommend everyone to stay away from them. Between the run around about missing documents, and ever increasing closing fees, nothing gets accomplished by successive closing date reschedules. Phone calls to provide additional information for financial transactions, transfer of funds never materialized. I am sure someone else on-board may be more qualified than Austin Clayton to attend your mortgage needs. read more

I joined Yelp, just to share this: I sent a number of documents (more than any other closing & I have closed on a number of properties), proof of income & spent $500 for an appraisal only to discover I had been lied to about the rate. I was promised a rate of 3.75% otherwise I would not even considered a refi at the same rate. I was forthcoming with the property being a rental from the very start of this process. These folks are really not experienced enough to handle anything outside of a primary home mortgage. I'm happy to report they DID reimbursed me for the appraisal. read more

If you work with this company an you receive a mortgage broker by the name of Kenneth Watson request another person to handle your loan inquiry I received horrible customer service from Kenneth Watson. He was unresponsive, unknowledgeable regarding his job, said he had me mixed up with another customer with my name that also resided in my state. Never read/ acknowledged emails, on numerous occasions stated he would call me back but days later heard nothing. I should've read the reviews before starting to work with this company but I will be adding to the reviews now so hopefully someone else won't waist their time. read more

They would get a 5 star but the supervisor of the hard working staff need to be trained in better behavior. The first line managers suck

Tracey was amazing to work with. She thoroughly explained my options and did not push me into a product that I didn't want. Reliance was a great company to work with because of the attention to detail, speed, and customer service. We were able to go from application to close on a cash-out refi within 30 days with a competitive rate. read more

This is the worst experience I ever had. I had to deal with a person called Josh T. Robich, a person that claims to be "senior" but he does not know what he is talking about and waisted 10 days of my time. He was claiming that he needed documents that I already sent him, had to leave his office early one day, when he had to call me at a specific time one day and he did not until 3 days later. He said that he forgot the time difference (what is only one hour) Does not take 3 days to figure something he should have known to begin with. In any case I am a Physician with not to much time to deal with these things. As I said he made me loose 10 days for nothing now I am back to 0. Erwin Brun M.D. FCAP, FASCP read more

Had a bad experience with loan officer Kenneth Watson, I told him I wanted to apply for home equity line or home equity loan instead of telling me that their bank doesn't do it,he did a whole bunch of fast talking to run my credit and after tells me his bank doesn't do that and as a matter of fact most banks aren't doing that anymore but he can put me into cash out refinance loan. Very shady. Then he says yeah home equity loan is same as refinance. When I told him he wasted my time and ran my credit, he replies dont worry its a soft hit on your credit report. read more

Pooja Bhardwaj,loan officer at Reliance First Capital was helping me on a refinance for my home. Pooja was very informative and thorough and gave me different options to fit my needs. Pooja was alway prompt to return calls and answer any questions I had. I would recommend Pooja Bhardwaj. read more

Didn't return calls in a timely fashion and backed out on several "promises". We were told we would get 2 free months before we had to make a payment and they cheated us out of one free month! We were told we'd get a certain amount of money out of the loan for home improvements and we got thousands less than we were told! I hope others will heed these warnings so you won't get suckered in the way we did! Please don't make a mistake by dealing with this company! read more

I don't usually provide reviews but I feel like I need to say something about this company. I have, for months now, received unwanted calls from them (many different numbers in different states) and each time I tell them to take me off their list. Doesn't make a difference as they just call from a different number. Also I have to be rude and hang up each time after saying this because they will try to keep me on the phone arguing about their services. Beware of these tactics, and this company. read more

Started the process Oct 06. Today is December 05 and I know nothing more than I did on Oct 04 when Maya rec'd my tax returns to pre-qualify me for a refinance. Paid $900 for a next day appraisal on my home within two weeks. No recourse, no phone calls or emails returned after days of emailing and calling and throughout the process, it was rare that I rec'd any response. After several unanswered emails and literally threatening these folks, I get the call from Travis, Maya's supervisor informing me that "Maya knew 2 weeks ago that the refinancing wasn't approved." The call came after the day I threatened them because I went to BBB and found a filed complaint in June 2019 specifically naming Maya as the employee who was dissatisfactory. I emailed Maya the screenshot of the complaint addressing my own personal concerns. In the same hour, I looked up this company with the Secretary of State in NC and found their filing articles and things went down from there. Within one day of sending all of that info to Reliance to get a call back, I wasn't "approved" Note: 4 days ago, Reliance had someone at my house taking pictures and making notes and so I thought maybe we we're getting close to the closing of the refinance loan. Update: I posted on their FB page, with folks messaging me their stories right and left. Plan is to file a complaint with the Secretary of State who licensed them to do business in the state of NC. I was told today that the application was denied which came the day after I posted the review and threatened Maya and coped all the bad reports to her in an email. Remember, she new 2 weeks ago, supposedly we weren't "approved." The phone call from Travis, (a supervisor) consisted of the fact that Maya knew two weeks ago that the loan wasn't approved. I'm waiting to hear from Travis regarding resolution and have told him that I will hold off on forming a complaint with the Secretary of State, the BBB and other means of social media discrediting this company and the outcome. I will also contact my attorney to assist in dealing with the complaint process to the Secretary of State. I appreciate those of you who have contacted me regarding my post. Update: Please note that Travis told me that he would check on a resolution process and he ask me to forward all email correspondence between Maya and myself...Travis can't profile his own employee and question her and check her emails? Travis told me that sometimes they delete their emails.Travis also told me he was going to upper management to find out if they could reimburse the $900 "rush" appraisal - okay. I'll post here to keep those updated who have messaged me but note that If there's resolution from Travis, my complaint will be considered "resolved" as I count on Travis's representation of this experience. UPDATE: This evening the VP Larry Karpen contacted me. You can email me for string of emails, timelines and conversations with Maya, Travis who has now skirted me to Larry. I'm giving "the resolution, the reimbursement" until 5:00 tomorrow. My conversations are going to be conferenced In the presence of my attorney or through email documentation, not by a one on one phone call. So, I will update you on further "reimbursement resolution." I will find resolution with an amicable reimbursement of my $900 to settle the untruths and deceptive discrimination against me. Many people leave reviews, make threats and never follow through, I'm not one of those people. I let these folks know that I WILL take this to every social media outlet, and file complaints with the Secretary of State etc etc. If we don't, people keep getting away with unapologetic, inappropriate, retaliatory, discriminative behavior. If anyone needs assistance or emails or help, please email me. I'm open to a class action lawsuit. read more

I have just closed on my refinance and I have to write this to appreciate what Reliance First Capital had given me especially to Daniel Montgomery, my financial advisor, who had given me a refinance option that fit my financial needs and my credit qualification. He's been very honest from the start, verifying with his manager if there were any concerns we were not sure about--- PMI refund, CEMA loan, etc. Kept me updated all throughout. And Tammy Kaur, Processing Manager, who had helped us expedite the whole process inspite of the delays from the CEMA loan application, kept me updated as well all throughout even if I don't call them about it. Thank you so much, guys! I highly recommend these two! read more

Did a refinance using VA benefits, which had a competitive rate vs a conventional loan , able to finance up to 100% of value etc. Started the process around Thanksgiving , which made it take longer because of holidays etc. Learned that using Lending Tree will guarantee you a bombard of phone calls , emails , etc from various companies, some of who take some effort to leave you alone. After some research , I decided to try Reliance First Capital , they have been around since 2008 / 7 years or so , have very few complaints , etc. I worked mainly with Eric Evans , also Amy Wagner and Ben Cesaro. They were very thorough , patient , and very fast to respond thru the whole process. They did give me a good faith estimate up front based on my income and credit score. Took me a few weeks to come up with the money for the appraisal, which came back at a decent number, so we were able to move forward. Getting tax transcripts from the IRS took some time , as I am a disabled veteran and don't normally file taxes, otherwise that would have only taken a few days. Whole process would have taken closer to 30 days if it wasnt delayed by the things I mentioned, which is not bad at all. Closing costs were about $1500, which was fine. Had a certified closing notary come to my house to sign papers for closing, which I had never heard of before , I guess that is becoming common practice , and was very convenient. Title company TIMIOS messed up on getting me the cash out funds , TIMIOS sent me a company check instead of a certified bank check , which my bank wanted to put a 10 business day hold on, was a supposed to be a wire transfer from TIMIOS 3 business days after closing. I was able to lift the hold with my own bank , but almost wasn't able. Reliance First Capital was excellent , and fast when they were able to be , thru the whole process. read more

Bridget McCreight obtained a ridiculous amount of personal information from us just "to be able to provide us with a refinancing rate". She continues to ask for more info but provide no interest rates. We have no debt, good income and credit scores above 800. The amount of information she has on us makes us feel very insecure and suspicious particularly as she has no intention of providing us with interest rate or closing cost info. read more

Over the last year we met with quite a few refinancing companies and representatives, which allowed us to see how outstanding Reliance First Capital and David Singer were. Their terms were better, and no less important was the process led by David, characterized by hard work, professionalism, high-level communication, and above all, which for us is the most important - a high level of reliability (more than once David couldn't give us an answer to a question, promised to check and after short time returned with a complete answer, and personally I prefer this approach over professionals who 'always know everything'.) I know how hard it for people to find the right guy to work with, whom they could trust in a major deal such as a refinancing. So here's my two cents for you guys: In my case Reliance and David Singer were found to be a good pick. read more