Great communication, low cost premiums with excellent coverage, and a painless process switching…read moreproviders.

I highly recommend you DO NOT work with Jerry at Ensign and Associates; he has poor customer…read moreservice, poor communication, lack of morals, and does not care about you! I had been with him since 2021 and every year the annual premium for home insurance increased. I do understand that these things happen but every year I called and asked him to please notify me if the premium was going to increase. Every year it increased and I was never notified. In 2024 the premium more than doubled and again I was not notified. Now I am out more than $1,300 because I was not notified, if I was this could have been remedied prior to renewal. Jerry's excuse is, "I have a lot of people to contact and I cannot reach out to everyone, it slipped through the cracks." Agents in this role have a moral obligation to communicate any changes that impact their customers negatively and Jerry just does not care. That money may not seem like much to Jerry, but that is a lot to me and this could have easily been avoided. DO NOT USE JERRY!!!!!!!!!!!!

26 year customer here- I think Duvel is one of those insurance agents that you don't come around…read moreanymore. He really knows his customers and remembers the little details like which baseball team you're rooting for and why you want to save money. He helped me save money for so many areas in my life and gave me advice on how to get the most of my car insurance. I think when all of your friends use the same agent you can really say it's a "neighborhood" insurance agency.

I was a customer of this office and I have to say that Duvel is very nice and seems very…read moreknowledgeable, but his staff are absolute, poorly trained idiots and THEY are why I canceled my auto policy. Sadly, each and every time I've had to deal with his staff I've been left thoroughly irritated. The problems with the office staff have ranged from unprofessional demeanor on the phone, to no returned calls after I've left voicemails, to giving me the flat-out wrong information about my policy, to not even answering the phones during the posted business hours! And the last straw for me was when Duvel himself mispronounced my first name. I had logged into my State Farm account online to check my auto insurance rates (against a quote I had from another place) and out of the blue that afternoon my cell phone rang and it was Duvel calling me to see if I needed anything because they'd noticed that I had logged into my online State Farm account that morning. (If you can get past the creepy factor that State Farm makes notes of when you log into your online account, I think that following up on that is a pretty good customer service move on their part.) Anyway, I bet Duvel, rightfully, suspected that I may be comparison shopping and wanted to save my business, but the problem was that he called me Sharon when I answered my phone. :/ (Uh, my name is Shannon and it's a pretty easy name to pronounce.) I'm gonna chalk this up to one of the idiots working in his office getting some automated report that a customer had logged into their account and was accessing copies of their policy, and this same idiot probably wrote a quick note to Duvel and put it on his desk: It probably looked something like this: Duvel- Customer named Sharon accessed her account this morning, you better call her and see why. Maybe she's gonna cancel? Sincerely, Idiot Employee Well, if they had managed to get my name right *maybe* I would have kept my policy there, but botching my name in addition to all the other customer service blunders I'd experienced when I had occasion to deal with his office staff was just too much for me. It's too bad too, because he seems like a nice guy who really knows his insurance business. Too bad his staff doesn't seem half as capable.

Very easy to change a vehicle and receive new insurance cards. Alex was very quick to respond.read more

State Farm We finally got an appointment with Alex, it wasn't his fault, it was totally ours. We…read morehad to work out our schedule to meet with him. Our meeting was great!He was very articulate and patient, he went over the entire policy. We have everything insured, he went through step-by-step, comprehensive understanding of what our coverage is. Thank you Alex, Adam and Sharon for taking care of us and when we're calling in, you answer all of our questions. Thank you so much for the swag. I WOULD RECOMMEND

My husband and I have had a policy with Allan Abraham for 30 years now! We started with him when…read morehe was in Old Town Scottsdale, at that time a small little Western town, and we just moved here from the Big Apple! Allan and his staff have always taken good care of us. They also have moved a few times, just like us. Everything was always smooth running! The girls were always smiling through the phone! Allan always goes above and beyond. I even just moved my 88 year old mother over to him. I wish I had more people to refer to this kind gentleman and his phenomenal office staff! Statefarm has been around forever, there is a reason why! Give them a call!

Allan has been providing outstanding service to me and my family for over 30 years. I can't imagine…read morehow complicated my insurance life would be without him. If you want a personal relationship with a true professional, this is the place. State Farm is great, but Allan and Julie make the difference. This is one of my most valued relationships. Thanks for all you do, my friends. I've got a hundred problems but insurance isn't one.

I had to find a new agent because the previous one with a similar name was apparently out of…read morebusiness as he did not answer calls. Scott was superb. He thought of ways to help retain our insurance while we could take time to explore options for changing coverage. He has two additional associates who make sure calls are answered and concerns responded to.

The customer service is absolutely poor! The rep at the front desk is extremely rude to people who…read morecall in for new policy

I reached out a few months back about getting insurance with them for my car. I made the switch…read moreyesterday, and Tiffanie was fantastic! Very helpful, pleasant and personable. She was able to answer all my questions and sent my info out to the parties that needed it. I've had my license for almost 30 years, and I've never dealt with an agent like her. It was perfect, thank you!

Tiffanie and Trey are awesome. They were very proactive in helping make the transition process and…read morevery quick and painless experience. When you couple this with the savings and quality of the product, we couldn't be happier. Thank you Trey and Tiffanie!

I moved here from out of state 4 years ago. And honestly, Bob has always been super helpful and…read morereally nice. That's important in an insurance agent. He explains things really well and never makes a recommendation you don't really need. He understands that everyone has different life situations. I've also e-mailed him questions and gotten super quick responses. If he's not there, his staff takes care of things right away. I will be sorry to move away and miss having him as my agent.

Bob has been our agent since the mid 80's, he and his staff are -and have always been- absolutely…read morewonderful! They never fail to be friendly, caring and quick to respond. Couldn't ask for a better agent!

Outstanding service and genuine care!…read more Jacob Larsen has been an absolute pleasure to work with. From the very beginning, he's gone above and beyond to make sure my insurance needs were handled quickly, accurately, and with clear communication every step of the way. He's incredibly knowledgeable, professional, and easy to reach -- which makes a huge difference when dealing with claims and coverage questions. What really stands out is that Jacob doesn't treat you like just another policy number -- he truly cares about his clients and follows through until everything is resolved. I highly recommend Jacob Larsen and American Family Insurance to anyone looking for a reliable, trustworthy agent who delivers 5-star service every time.