ABSOLUTELY TERRIBLE...disabled loo was smelly, filthy and being used for storage, with a lock that didt work. On coming out and unsucessfully struggling to try to get into the other loo, a middle aged waiter saw me struggle but didnt help. I asked /stated the disabled loo door was broken and he stomped in there to prove if what I was saying was correct and then immediately came out merely saying "yes it is" but offering no apology or help, he was just extremely rude. I was made to feel embarrassed at having to use a disabled loo and as such unwelcome. On returning to my table our drinks had arrived but I told my husband I did not want to stay and eat and asked if we could leave. On seeing me a little upset both my husband and the 4 other diners next to us all stated their disgust as well. On leaving my husband went to pay for the one glass of coke I had sipped a little off and the waiter even tried to charge him for an unopened bottle of still water he had only just put down, which we didnt even have glasses for ! He didn't even speak politely then, nor seemed surprised we were leaving (which seems a bit of a trend from other reviews) There was most definitely no offer of apology, in fact he was just out and out rude. What a nasty horrible, little man who obviously thinks it's completely acceptable to behave like this towards customers. I really don't understand how this place can justify prices more expensive than the Ivy in Winchester when it is at best tired ,dirty with extensively ripped and marked seats etc with waiters dressed in old Jean's.
There was also no obvious covid cleaning regime, (which the loo would back up) nor any use of the track and trace system.
We went to another lovely place around corner and on chatting to the manager there and then again in a shop it was confirmed my all that this individual is known for it and they ' have people moaning all the time about him, even the solent management want rid of him'
Be warned and avoid like COVID read more