Chose this hotel because it got good reviews by trip advisor. Nothing wrong with the hotel per se…read moreand trip advisor did mention it was a,15-20 minute cab ride to the old town or downtown area. However, it was a wake up call that the cab ride was €45-60. This place is also in the middle of no where - no restaurants to walk to and the nearest grocery store is a 20-25 minute walk away. Also beware of the food reviews of the restaurant within walking distance. Its listed as 4 yelp stars - but it is in the front of the supermarket - like how there are fast-food restaurants inside Wal-Mart or Target. However, the accommodations are nice and clean and the staff is friendly. But since we did a "picnic hotel dinner" with meat, cheese, bread,and patê from the store - it was almost impossible to get a glass of ice for our beverages. The server in the hotel bar looked and acted seriously annoyed by my request. What was I supposed to do? They don't have ice machines!! That was the only negative experience here. Bonus: shuttle to airport is €9 per person and a cab ride is €30 per the front desk. So if you're thinking of staying here to be closer to the airport - think again!!! I think next time (if there is one) I'd prefer to stay in the downtown area to be walking distance from restaurants and sights rather than out here in BFE.

I went to the Mercure Dusseldorf Airport to check-in for my reservation after pre-paying for four…read morenights in advance almost three weeks ago. The front desk person said that I was late to check-in and that they had given away my room and were completely booked. Not only would I be out of luck for this first night, but for the remaining three nights as well. She said that I would not be getting a refund, but she offered to give me the address of a close hotel that "was not as nice" but they had "decent rates". She expected me to pay for another room at their partner hotel. I'm blown away at the piss poor customer service, the arrogance of the front desk, and the beyond poor experience with Mercure Hotels. I will take the necessary action and have contacted Mercure Corporate, Hotels.com, American Express and I will get my money back. What really gets me mad is that I was forced to re-book something else literally last minute, and with some conference in town rates were astronomical. I overpaid for a new room thanks to the "wonderful" Mercure Dusseldorf Airport. They were happy to take my money, but still didn't want to give me a room. BEWARE and WATCH OUT. They have caused undue stress and duress as I had to pay for a cab and find a I will NEVER book or stay at a Mercure again.

Spent last night with Rita and the dogs. Shuttle service to the airport, but not sure if it cost…read moreanything. Smoking room. Dog friendly. Great breakfast buffet (extra$). Nice hidden trail next to the hotel that leads to the local riding stables (as well as a great place to walk my hounds). Room was clean and well appointed. Dogs were supposed to cost ten euro each, but they either forgot, or didn't charge us. #timlife #yelp Enjoy.

From the owner: Hotel und Restaurant (Frühstück, Mittagessen, Abendessen & Bankett)read more

We stayed here six nights. It is not close to the airport, or really anything else for that matter…read more Thankfully we had a rental car, otherwise I dont know what we would've done. After our first night we noticed something leaking near the bathroom. We never determined where it was coming from, but we were moved to a new room. The rooms are clean & decent but the pillows are AWFUL!! A good price if you're looking for a no-frills, reasonably priced hotel. Just bring a pillow!

From the owner: Zimmer zum wohlfühlen, Wellnessbad nebenan, freies W - Lan, Parkplätze und ein gutes Frühstückread more