Beyond awful. If there were negative stars I'd use them. Absolutely terrible service.
The first time I rented an office from Regus they allowed me to be robbed and defrauded by propping open all the security doors (the thieves came in to ask for me with a copy of my newly printed business card that were stored in my office desk). Their cctv is actually just a few low resolution still photographs per minute, nothing that could get faces or number plates for the police.
Foolishly, I went back to rent an office there several years later, when all the staff had changed and they made lots of reassuring noises about organisational change. More fool me. This time they rented me a room that was missing a floor to ceiling glass panel, didn't have a lock, and was being used to store all their marketing materials on the basis it would be fixed within a fortnight and I'd then get a rent free "moving in month". 12 weeks later they had done none of the repairs but claimed I owed over £4k in rent. Then they fixed the lock, but reduced the volume of the room and took out part of the ceiling. You could hear every word of what was said in the lobby or staff kitchen in my office and vice versa. So we couldn't use it. I carried their marketing stuff out after 14 weeks of waiting. In week 16, after 20 complaints that were never addressed, and with my business having to close MK operations, I left. They still claim I am bound in contract and owe over £5k in rent (that includes months I have in writing would be free, wifi charges I have in writing would be free, late fees that I have in writing were wrongly applied, etc etc).
Just look at their twitter feed or google "Regus review" and you'll see I'm far from alone. My advice? Avoid them at all costs. read more