Parking is always plentiful. The facilities well appointed and maintained. Their strongest point is…read moretheir personnel who are always knowledgeable and helpful. Their products are competitive and always well explained. I have been a BofA customer since the mid 70s and haven't felt a need to jump ships.

You cannot make an appointment online at all…read more You ALWAYS get the follow message: Please choose a different day. We're sorry, but there are no appointments available. So the only option is to go in and wait for HOURS to talk to a human being to help you. TERRIBLE CUSTOMER SERVICE!!!!

The bank location in Mt Dora is fine, with friendly helpful staff but the bank itself leaves much…read moreto be desired. They are sooooo ultra concerned about fraud that they have totally forgotten about how their policies have adversely affected their customers. I recently had my debit card compromised and it takes a week to 10 days to get a new one. Why? Who can wait that long? They could not expedite it because my phone number changed just today! Then, when I got ready to retire a year ago, I paid off all my debts; car, house, credit cards etc. I did not realize that having NO debt would drop my credit rating like it did. Chase initially DECLINED to give me a credit card to rebuild my credit until my banker vouched for me telling them I had a high balance in my checking account every month since I had been a customer for 4 yrs. They gave me a $500 limit. A year later (never been late and paid full balance each month) they increased it to $700. Really????? You would think it was THEIR money instead of MY money in the bank. The first few months with them was hell. They declined my purchases right and left. When I called, they explained that they were getting used to my purchasing habits. They wear me out with their nonsense. Time to change banks.....

Arrogant and incompetent is the best way to describe this bank. I've been banking with them for 40…read moreyears. They have been going downhill for a long time. A few months ago, they let someone steal about four hundred thousand dollars out of one of my accounts. I did get the money back, however they told me it was my fault because evidently, I am supposed to watch my account daily, to make sure someone isn't stealing it out of their bank. Last week they sent a wire transfer to the wrong company in China. Of course, they expect me to wait a few weeks to get it back. Do not use this bank. Unless you like arrogance and incompetence.

The professional staff and exceptional service is wonderful. It is a pleasure having such a…read morereputable, customer-oriented institution handle our personal and business banking needs.

Been a customer since 1992, and worst customer service at the counter…read more Had to wait 30 minutes to be served and two tellers were there and the other one completely ignored me.

Ok so they open 4 lanes but have 2-3 people to handle all 4 lanes. Expect 1/2 wait! Pathetic!read more

Staff greet at the door, and are really welcoming. They have special rate CDS now when most are…read moredisappearing. They have a no fee change counter .... Really it is just a nice experience compared to other financial institutions..

From the owner: For more than 70 years, VyStar Credit Union has been dedicated to improving the financial lives of…read moreour members and supporting the communities we serve. We are proud of our commitment to our founding values, and we continue to act in service of our purpose to Do Good. Learn more about how we help our members reach their financial goals!