I found this bank to be a real joy to deal with. Customer service is outstanding. Liz Anderson is…read morethe best. Always so patient and professional and helpful. Stephanie, super nice and professional, she does above and beyond to help. I switched my bank of Wells Fargo for many years to here. Thank you all so much for everything.

Why is this bank has 3 star's, I believe this is a mistake, I can't express enough how much I…read moreappreciate this bank. After being on time for 18 years their customer service have been totally amazing. Never had an issue and if I didn't have an issue, they always took care of me. They always value my personal and business account, no matter how small is my business', they always treat me with respect, integrity, They're not always about signing you up for credit cards are giving you loan they always recommend and if they feel that you don't qualify, they'll tell you upfront before you do anything else, but they make every effort to help a customer out no matter what happen. They even guide you to rebuild your credit score in order to be able to get any type of loan, They are family-friendly, and I always feel comfortable and happy when I walk in there, and they greet me with my by my name. If you looking for a family oriented customer service 100% bank please count on them because I know from experience that they are really good bank especially the staff they deserve a 10 star.. That's is my opinion, as a customer I will always bank with them...

Parking is always plentiful. The facilities well appointed and maintained. Their strongest point is…read moretheir personnel who are always knowledgeable and helpful. Their products are competitive and always well explained. I have been a BofA customer since the mid 70s and haven't felt a need to jump ships.

You cannot make an appointment online at all…read more You ALWAYS get the follow message: Please choose a different day. We're sorry, but there are no appointments available. So the only option is to go in and wait for HOURS to talk to a human being to help you. TERRIBLE CUSTOMER SERVICE!!!!

The bank location in Mt Dora is fine, with friendly helpful staff but the bank itself leaves much…read moreto be desired. They are sooooo ultra concerned about fraud that they have totally forgotten about how their policies have adversely affected their customers. I recently had my debit card compromised and it takes a week to 10 days to get a new one. Why? Who can wait that long? They could not expedite it because my phone number changed just today! Then, when I got ready to retire a year ago, I paid off all my debts; car, house, credit cards etc. I did not realize that having NO debt would drop my credit rating like it did. Chase initially DECLINED to give me a credit card to rebuild my credit until my banker vouched for me telling them I had a high balance in my checking account every month since I had been a customer for 4 yrs. They gave me a $500 limit. A year later (never been late and paid full balance each month) they increased it to $700. Really????? You would think it was THEIR money instead of MY money in the bank. The first few months with them was hell. They declined my purchases right and left. When I called, they explained that they were getting used to my purchasing habits. They wear me out with their nonsense. Time to change banks.....

Arrogant and incompetent is the best way to describe this bank. I've been banking with them for 40…read moreyears. They have been going downhill for a long time. A few months ago, they let someone steal about four hundred thousand dollars out of one of my accounts. I did get the money back, however they told me it was my fault because evidently, I am supposed to watch my account daily, to make sure someone isn't stealing it out of their bank. Last week they sent a wire transfer to the wrong company in China. Of course, they expect me to wait a few weeks to get it back. Do not use this bank. Unless you like arrogance and incompetence.

The professional staff and exceptional service is wonderful. It is a pleasure having such a…read morereputable, customer-oriented institution handle our personal and business banking needs.

Been a customer since 1992, and worst customer service at the counter…read more Had to wait 30 minutes to be served and two tellers were there and the other one completely ignored me.

Ok so they open 4 lanes but have 2-3 people to handle all 4 lanes. Expect 1/2 wait! Pathetic!read more

Brandon is an excellent staff member and advocate for customers! He helped my Dad (who is a member)…read moreresolve a delicate tissue with a third party client today!! It all worked out in my Dad's favor. Thank you Brandon!!

Staff greet at the door, and are really welcoming. They have special rate CDS now when most are…read moredisappearing. They have a no fee change counter .... Really it is just a nice experience compared to other financial institutions..

We decided to open accounts at this bank back when it was First Green Bank. We appreciated the…read moreenvironmental values followed by the bank, and stopping by to transact business was not a chore as the tellers were friendly. Well, First Green in its wisdom decided to merge with Seacoast Bank. With every merger there is a "winner" and it was Seacoast in this case. The First Green CEO and other executives no doubt received golden parachutes and bailed out, but a few First Green branches closed. Our local branch remained open but a few employees were let go and someone we knew was demoted as a Seacoast employee was rewarded with her job. Seacoast and this branch seem okay as banks go, though of course the Earth-friendly values, we understand, have slipped away, and it has lost the edge that caused us to sign on with them. It seems very empty in there now - no receptionist out front, fewer employees in sight, and I wouldn't be surprised if this branch closes at a later date. Turns out it was as all about money after all, which of course isn't exactly a shock or anything, but must be sad for the remaining First Green employees.

Karen in white Mercedes has a problem with people using the chargers that were initially installed…read moreby green bank said I have to sign up with seacoast bank to use them so I go inside to sign up and they said they are disconnecting them and it doesn't even matter if I try to use them or not the bank is already deciding to disconnect. Karen in white Mercedes looks tired she should stop micromanaging something that has nothing to do with her and doesn't affect her. The Tesla equipment is damaged and has no signs saying customer only or employee only. I couldn't sign up because I didn't have two forms of ID on me.