I had a very frustrating experience today while trying to resolve a dispute and use a replacement…read morecard. After reporting a compromised card, I was issued a virtual card to use immediately while waiting 7-10 days for the physical card. I activated the virtual card with the PIN provided, but when I attempted to use it at a gas station, it was repeatedly declined, both at the pump and inside with the attendant. I was told the card was not authorized. From there, the situation went downhill. I called customer service 3-4 times over the span of about an hour, and each time I was told the issue was fixed--but it never was. I remained at the gas station the entire time, repeatedly attempting to use the card after each call, only for it to continue declining. What made the situation worse: * I was asked to repeatedly verify my personal information (including sensitive details) multiple times, even while standing in a public place after already experiencing a compromised card. * Each transfer resulted in starting the verification process all over again, with no acknowledgment of prior authentication. * There was no awareness or continuity between representatives--I had to re-explain the situation every time. * A supervisor claimed to have "fixed" the issue and rushed off the call, yet the card still declined. * Another supervisor repeated the entire verification process again, only to then ask questions that made it clear she had not even reviewed my account or understood that I was referring to a virtual card issued that same morning. At that point, I had been dealing with this for over an hour, in public, stressed, and without access to my funds. This experience felt: * Inefficient * Stressful * Lacking empathy * And honestly, at times, antagonizing, given the repeated questioning despite the visible history on my account. I understand security is important, but there needs to be a balance between security and customer experience, situational awareness, and basic compassion. No customer should have to: * Repeatedly expose personal information in public * Spend over an hour resolving a simple issue * Or be left without access to their funds after being told a solution is in place I hope this feedback leads to improvements in: * Internal communication between representatives * Streamlined verification processes * And better handling of customers in urgent, real-time situations

Somehow my card is paying for someone to have Hulu and it's been coming out my account for 14…read moremonths without my knowledge. Hulu won't close out the account because I don't know the email and birthdate that whoever set it up with. The bank can't help me unless they cancel my card and that would cause all of my bills to be late. They could have put it where no charges from Hulu will be paid. But instead they did nothing to help me...and very rude

Save yourself the trouble of dealing with Platinum Federal Credit union. You can make your payments…read moreon time, and they will still treat you like garbage. As someone who has a customer service background, most of the staff need training on how to speak to their members. Perviz Walji requested updated auto insurance for my car loan - We sent the correct documents. She acknowledged everything is good. Two months in a row, I was charged $165 in insurance fees. When I called to see what's going on, Perviz shifted the blame saying "something was probably wrong with the policy" Nothing was wrong with the policy. You can get better rates & more importantly better service elsewhere. Save yourself the trouble.

Muhammad Kheraj is worst person working in loan department and slow .I called him and left voice…read moremail and also I email him to ask loan percentage on new car loan and told him to give a call still no call, no email replies. Glad I got 4.3 percent from ford. Keep it up Muhammad you can save members some money.

This is my hometown bank. Have been using them for about 3 years now. And have never had any issue…read more The service is always quick polite and wonderful. I have had a personal loan and a car loan with this bank and both were very simple and easy. As with most loans things can be difficult but I have to say that made it very simple for me. The online banking is also wonderful.

From the owner: We offer a variety of products and services to meet all of your financial needs. From Checking and…read moreSavings accounts, Auto and Home Loans, to Credit Cards, Business Services, Investment & Retirement Service, and much more. Stop by one of our 18 branch locations throughout Georgia. Because Everyone Deserves Better Banking.

Kimberly Jackson is a wonderful banker - we call her Action Jackson! She listened to our problem,…read moretook quick action, worked with other Wells Fargo components is a competent fashion, and helped solve our problem. We really appreciate her help.

Wells Fargo in Greensboro, Georgia as well as the home office is very uncooperative and…read moredeliberately dragging their feet on my issue. I get lovely emails saying the same song which has been sung for the last month. I have POA for my aunt. We are an hour away from Greensboro which makes banking very inconvenient. I have attempted to close out my 91 year old aunt's accounts and move the money locally. She has bills that are past due because of Wells Fargo!!! I would never recommend dealing with this company. Google the article concerning 16 State Attorney Generals and Wells Fargo. Run, Forest run!!

I agree that they have become possibly the sorriest name in banking. They canceled my card despite…read morethe fact I was adamantly against doing so after an already declined payment that had been submitted for the wrong amount.. so now my recently memorized card is no longer any good on payday for any withdrawal or the list of bills connected with the account not to mention it being the only bank I know of that I have to wait and hope it shows up in the mail because you cannot get a replacement at my branch. They are a pain in the who-ha. I would never chose WF for my banking in the future and this is just "today's " issue.

We have banked with Wells Fargo for around 30 years. A lot of money goes through their bank from…read moreour accounts. They sent us an approval letter for a loan. So, we wanted to take out a loan to help our friend in his time of need. We even offered collateral. No they don't accept collateral anymore. Then on top of it all I am the beneficiary of my mother's estate. I was going to put her dividends into my husband's account. They made an up to do about that. My mother passed in 2008. She has received dividends every year and all if a sudden they have to get dramatic. I use that money she gets to buy her flowers to put on her grave. Wells Fargo is the sorriest bank around. It's no wonder they are in deep trouble with all their lies and schemes they have invented. I don't reccomend them to a dog catcher! I hope they rot in their corrupt world!