ASB is stellar on customer service! Of all the banks in the world, they by far get 5 well earned…read morestars for friendliness, accuracy, and humor! All staff have demonstrated the ability to have critical thinking and have helped me problem solve several financial issues. They should do a presentation for the banking industry on how to do customer service right!

Love my bank. They remember me in the drive thru, they are a true community bank. rooting for the…read morelittle guys.

CBTX In Palestine, Tx I've been a member of the bank for…read morefour years . I can't began expressing the Professional, friendly,caring that makes me like I'm Family. The services offered is AWESOME ! I VALUE THIS BANK AND WOULD INVITE YOU TO GO IN AND SEE FOR YOURSELF

This is the WORST bank. Two main reasons: 1) The reps taking calls thru the main line act like…read moreyou're interrupting them from doing something else on their end and they do not care whatsoever about your banking problems to help resolve whatever you're calling about. This has been my experience on every single call I've had to make about my accounts. 2) Their website, processes, and policies are not up to par compared to competing banks; for example I had a zero balance for a little over 30 days and they closed my second account I had opened with them. No warning, no final notice - found out when I tried to login for a transfer and couldn't access my account. I gave this bank TWO chances for my banking needs, they literally do not want me as a customer. Maybe it is different in the local branches, but the corporate level is horrendous.

Fredonia has always helped us, whether we needed a loan or with changing addresses, etc. Their…read morepersonnel are cheerful, knowledgeable and helpful and has met my every need.

My auto insurance policies were cancelled in March. Never found out why. Was never notified they…read morewere going to be cancelled or notified after they had been cancelled. I found out by going to the State Farm app to download new insurance cards and there were no cars on my policy. My former agent basically ghosted me and the bank my cars were financed through. This went on for over 2 months. Could never explain why my insurance was cancelled. Sent me insurance cards from March to September and told me I had insurance. I did not. Finally contacted Zach and had insurance on my cars within an hour. He did more for me in that hour than my former agent did in over two months. He advised me the policy on the cards my former agent sent me were no good. That policy had been cancelled. So basically my family was driving around for 2 months without insurance. I am so grateful to Zach for helping me out and putting insurance on my cars. I immediately switched my car and homeowners insurance to Zach.

Wonderful and efficient office! I have had conversations with Zac and Genette from this office and…read morethey are kind, patient and knowledgeable. All my policies are with this office.

I have always gone to Jeremy Branske for all of my insurance needs. You can trust him to find you…read morethe best policy for your needs. We just added life insurance and I feel so much comfort knowing my family would be ok if anything were to happen. He and his office manager Beth are very good people you can trust.

I love my bank! They're always friendly when I come in, and aren't ever bothered when I have a…read morebunch of complicated questions!

We were in the midst of a move and were meeting my parents for lunch in Nacogdoches. We needed…read moresomething notarized in a timely manner. It was Mother's Day! We called ahead of time and explained our situation and they were willing to help us on a special Sunday! Tracy was friendly, professional, and made a stressful situation easy! Thank you!!