I love my bank! They're always friendly when I come in, and aren't ever bothered when I have a…read morebunch of complicated questions!

I called and spoke with someone named Mandy at the nacadoches office at 4:38 on a Friday afternoon…read morein a bit of a panick because the dealership I bought my car from told me I had 7 days to insure my car and I needed to get a change made to my insurance policy with a different State Farm agent at a different office and she was very helpful. She told me that it was actually 20 days and not 7 and she provided me with the State Farm after hours number. She was very helpful and reallt put my mind at ease.

Fredonia has always helped us, whether we needed a loan or with changing addresses, etc. Their…read morepersonnel are cheerful, knowledgeable and helpful and has met my every need.

I got a good quote & the guy was super helpful & willing you assist with any questions.read more

THE WORST COMPANY EVER!! The lady working there is SO EXTREMELY RUDE and they lose everything. They…read morelost my medical bills and records. Do NOT use them!!

I had car and homeowners insurance with Jay Jackson since 2018. I've been with State Farm since…read more1989. Everything was fine. Then in March my car insurance policy was cancelled. I was never notified it was going to be cancelled, nor was I notified after it had been cancelled. I only discovered this when I went to the State Farm app to download insurance cards and there were no cars listed on my insurance. When I called Jay Jackson Insurance, Ugo Spadafora said he would check into it and get back with me. He then emailed me insurance policies for my cars and told me my cars were insured. My bank that 2 of my cars were financed through notified me that they were going to put insurance on my 2 cars unless I could get a declaration page from Jay Jackson Insurance stating I had insurance and there was no lapse in coverage. I contacted Jay Jackson Insurance and was told it would be handled. It was not. I had my bank contact Jay Jackson Insurance and they were told the declaration page would be sent to them. Never happened. My bank and I repeatedly contacted Jay Jackson Insurance to figure this situation out. We were basically ghosted. Emails were sent, phone calls were made and messages left for Ugo. Never got help. This went on for 2 months. I finally contacted State Farm agent Zach Ingram and had insurance on my cars within an hour. He also informed me that the insurance cards Ugo sent me were no good. The policy had been cancelled in March. So basically my family was driving around for two months with no insurance. And to top things off my bank charged me $1,400 for the two months I was without coverage. All I wanted was to find out why my car insurance was cancelled and how to get it back. My payments were taken directly from my bank account so they were never late. Never found out why my policy was cancelled and Zach couldn't figure it out either. But at least I have insurance now thanks to Zach. I'm not criticizing everyone at Jay Jackson Insurance because I've only dealt with Ugo. But after this situation all of my insurance needs are through Zach Ingram.

I am writing this review for Mrs. Lisa McGowan. She has been so helpful in finding my husband and I…read morea reasonable insurance policy. Something within our budget. When our Grandson needed insurance for when he turns 18 she found him a very reasonable policy. Our next step with her is to get him some medical insurance. I highly recommend the company and Mrs. McGowan. She has been exceptional and very professional. Extremely courteous. If you need a reasonable insurance be sure to contact her.

Excellent customer service!!!! Agent offered excellent advise in financial planning as well as…read moreinsurance options.