Janet was quite friendly and helpful. She handled my changes effectively and efficiently. She…read moreanswered all questions and she was thorough. The branch was well kept and the wait wasn't long at all.

As far as banks go, this one is all in all pretty good…read more One thing to note, it is located in a pretty busy area of Alabaster and there can be substantial traffic (for this area) if you are trying to get in and find parking. They do have dedicated parking space, that is pretty big, but they can get filled up, especially on Saturday mornings. Staff here have always been friendly. They offer all the same services that you would expect at any bank .... checking, savings, loans, investments, etc. If you are a member of Regions and haven't been to this location, you should check them out if you're in the area.

I love the excellent customer service America's First provide. The decorations make you feel so…read moremuch appreciated and cared for. We all have things going on in life, but its something about the way you feel when you go in the bank and see the decorations they bring a smile to your face and joy to your soul. Please bring back the decorations we as your customers appreciate them. Thanks in advance for your consideration to this matter. The Bradley's

I have had nothing but good service from America's First. Loan rates were the best, credit card…read moreservices wonderful (credit unions usually are). Mobile banking stuff is great. As is normal paper work setting stuff up can be tedious but even with that hassle it's well worth banking with them. Everyone is facing challenges with hiring but never had an complaints about the people I have dealt with. They keep getting more and more of my business.

Called the Helena branch for almost a month every other day and it always rang to the call center…read more The call center told me I had to speak with the branch to take care of what on needed done. It's was a huge catch 22. Such a cluster with them during Covid-19. Not happy with them at all.

A wonderful local bank. They know you by name and also enjoyable to work with on our accounts…read more Love their savings on our mortgage!!!

Atm worked nicely .... that was my main purpose for coming here. I had no issues. $20 intervals…read moreat the atm so keep this in mind.

The reason I'm giving this place one star is because I can't give it zero. My husband inexplicably…read moreopened a business account at BBVA (he must not have researched and seen the nothing-but-terrible reviews all over the place) and the entire experience has been a nightmare. They utilize all the notorious lowdown tricks reputable banks have long since been pressured to abandon; the most recent of which involved stealing almost four thousand dollars from my husband's business ("holding" the check they called it, for over a week...at the beginning of the month, so that he couldn't pay his employees or bring home enough to cover our mortgage and bills.) The worst part of their theft wasn't the vague justification they gave for their actions, or even the fact they refused to let him close his account on the spot (wouldn't refund his money) but that he spoke to three - THREE! - different BBVA employees who lied to him about when the funds would be available. A teller, a manager, and a customer service representative. All three of them gave him different answers and none of those answers were accurate. The manager even admitted that it was a money making scheme designed to cause him to overdraft his account in the (what ended up being) EIGHT DAYS before he could access his cash. Meanwhile, we were late on our mortgage and bills, his employees were paid a week late, and we incurred credit card interest fees from using those to get by while we waited for BBVA to ALLOW us access to our own money. DO NOT BANK HERE. It's a hard pass from me. I assume my husband will close his account first thing tomorrow now that he's finally received his money.