Had an issue with purchasing Amusement Park tickets online and stopped in to AAA to see if I can…read morepurchase them there and glad the doors were open. Cheryl was very helpful as she checked my membership number and I was able to buy onsite. She even printed them out for me which I appreciated the service. Highly recommend AAA.

I waited for the tow truck for an hour and 45 minutes. This has been typical the past three times…read morethat I've needed to be towed.It always takes them about two hours to get a truck to the location. I'm always in the city in fl when i need a tow so there's no reason it should take two hours every time. AAA needs to contract more towing services. In the city I live in there are probably 10 different companies that will tow.Tonight, the truck driver arrived right when it started to rain, now we're sitting waiting for the rain to stop before he will tow my vehicle.

The only reason I'm giving this place 2 stars is because the Clearwater location was able to help…read moreme get everything taken care of despite this place doing their best to keep me in limbo forever. For starters when my accident happened the Clearwater location was assigned my case and did an excellent job. I was honestly impressed with how good these people were at their job. Then I wasn't sure why but my case was transferred to Sarasota and this is where the dumpster fire begins. The woman I was stuck with Michelle was so clueless on everything that I'm honestly afraid of everyone else who has been assigned to her. I can't believe I have to say this, but she has no idea how mail works. She tells me she sent me some mail to fill out an hour ago and asked if I got it. How do I respond to this??????? Everything question I asked her was followed by "uhhhhhh I don't know." I asked her one simple question and it was to call me when my claim is settled and after 6 months I get mail saying my claim is settled. She couldn't even do one thing. Every time I called her I got voicemail, but my work phone got her every time. Coincidence? If you get this location, be very careful.

This is part two of my Progressive saga. We had a car accident 4 years ago , and I got EOB from Lee…read moreMemorial for an ER visit that Progressive was now paying 400 of an over 9000 bill. I called the number on the letter and spoke to the absolutely worst adjuster. She was not empathetic about me receiving a bill after 4 years. She kept saying it wasn't a bill but it is an explanation of benefits and someone is paying the balance due and is responsible and since it wasn't her, she could afford to be flippant.She kept saying to let my health insurance pay, but they did, and Lee sent them their payment back and they don't pay out on 4 year old claims. After 10 minutes of talking to an adjuster with no solutions, no motivation to help me I decided there must be someone more competent at this organization. I actually talked to someone in legal, and he was able to find a 9000 dollar payment made years ago... Something the adjuster could and should have done if she remotely cared about her customer instead of dismissing me as inconsequential. My advice to anyone is to not give up and don't let an apathetic adjuster convince you to pay an invoice you may not owe. If they have no plausible explanation for why the money is due, question it. Hospitals double bill and make mistakes and you may pay for things you don't owe. If you receive substandard service, look for someone who likes their job and cares about the customer instead of someone who brushes you off. Lesson learned.

Stopped in here to drop off a check for our business insurance. Diane the receptionist made me wait…read morebecause she wanted the agent to come out and pick it up. Of course the agent didn't answer. She expected me to wait around like I have nothing else to do. Finally the agent called and told her to take the paperwork and check. I also heard the agent say she didn't need to call her when someone dropped docs off. This gal needs better training.

From the owner: At Atlas Insurance we believe in creating relationships, discovering your individual needs,…read moredesigning and implementing the most beneficial solution, and delivering on your service and communication expectation. Before we ever make any recommendations, whether it's business or personal, we get to know you. We understand that there is no "one policy" that fits everyone. Each client has different needs and considerations, so we ask the important questions and help guide you toward making the right decisions that will benefit you long term. Whether it's bricks and mortar or your bottom line, we have the commitment to protect you. This is why we have a history of building relationships that last for years. We want to be regarded as a member of your "trusted adviser team." Our commitment is to build long-term partnerships with you, our client.

Ric has always treated me like a special customer. All my needs were taken care of very quickly…read more I'm surprised that he moved.

He retired I guess but didn't tell us about .and after 40 years as costumers it is the least he…read moreshould have done,very disappointing and very poor attitude.We very upset about this,and think POORLY about him.

Donna gave me 5 star service today during my purchase of a new Suburu SUV . Donna made sure all…read morethe appropriate paperwork was transferred from my old car to the new one and emailed me new insurance cards before I left the dealership. Jim Edwards

James and his team are extremely efficient!! James helped me get a great deal!! He understood I…read morewas new to the area and he educated me on the different laws. Different laws for different states....I Insured my truck and my car with him and then called back for renters insurance as well. I recommend he and his team to anyone who needs insurance. Extremely easy to speak with and very down to earth. I am/was extremely pleased with him and his team.

I cannot say much for auto end of this business, but for home owners insurance side this company…read moreare snakes in the grass. I would strongly urge looking for other companies.

This is not just any insurance agent -- Shawn has been looking out for me and my family for the…read morepast several years and he and his staff are amazing professional, smart and caring people I know I can trust and rely on.

Jose was very conscientious, thorough, and knowledgeable. It…read moredidn't hurt that he's a retired firefighter....he sent his report to both myself and my insurance agent within a few days. Going to the dentist should be this easy.

Jose was very knowledgeable and prompt. I was on a deadline with my…read moreinsurance company and he had the Wind Mit and pictures to me the very next morning. I will definitely be referring him to my clients as well.