Exceptional Care, Extraordinary Skill - Dr. Daniel Refai and the Emory Team…read more On June 30, 2025, Dr. Daniel Refai performed ACDF surgery on my cervical spine, fusing levels C2 through C6 and placing a cage to address significant spinal stenosis. The precision of his work is truly remarkable. My post-operative X-rays clearly demonstrate the meticulous care and technical excellence he brings to his craft--an image truly worth a thousand words. I genuinely believe this type of surgery is both a science and an art, and Dr. Refai is a master of both. Because I am a small person, he thoughtfully designed and fitted a cage specifically for my smaller anatomy. That level of individualized surgical planning speaks volumes about his expertise, attention to detail, and commitment to achieving the best possible outcome for each patient. Equally impressive is Dr. Refai's outstanding bedside manner. He is kind, patient, reassuring, and truly listens. At every stage before and after surgery, he took time to explain, answer questions, and ensure I felt informed and confident. His compassion and calm presence made an enormous difference in my experience. Just as remarkable was the entire Emory care team. The nurses and staff were consistently kind, patient, attentive, and professional. I always felt supported and cared for, and their warmth and responsiveness made a challenging medical journey far more comfortable. It is clear that excellence is a standard throughout this entire team. Most importantly, the chronic pain I lived with for years is now gone. That outcome alone has been life-changing. I am continuing with physical therapy to regain full strength and mobility, and I am making wonderful progress thanks to the quality of the surgery. I would wholeheartedly recommend Dr. Daniel Refai and the Emory medical team to anyone facing cervical spine surgery. Their expertise, compassion, and professionalism are truly exceptional. I am profoundly grateful for the care I received and for the quality of life I have regained.

Amazing pre-op, surgery, and post op care. Very happy with…read moremy hip replacement. The staff and nurses were stellar.

Love the staff at this office! Been seeing Dr K for years and I am so grateful for him. He has…read moresteered me right through every part of my spinal injury. He is kind, answers all of my questions and works well with my surgeons.

Kindest doctor ever. He has helped me so much in my life. Recommend this office to anyone and…read moreeveryone!

Dr. Pleasant is so wonderful and kind and caring of his patients. Tonya, I see for most…read moreappointments, listens to me and helps me work through or offers solutions to my concerns. She guides me and helps me adapt to situations concerning my care. I can't say the same thing for the Southern Pain and Spine group as a whole! Since taking over or merging with PCA I have had several problems with appointments. From the very first appointment with them they admitted to some not being transferred to their new schedule INCLUDING MINE! Which, of course I wasn't aware of until after I had arrived! Billing me more for a procedure done 6 MONTHS prior to their taking over and then changing an appointment without phoning me. Just a text reminder. Since I already knew when my appointment was I didn't read the the entire text (which was EXACTLY the same except the original date had changed) AND they had the audacity to say I called and changed the appointment myself!!! Doctors are great, PAs and back staff are great but pay attention to reception (not schedulers if you call) when setting appointments and KEEP CHECKING!!!

My daughter started her cycle at 11 years old. She was having a period every 15 days, cramping and…read morebleeding heavily. I started her with Dr. Allen at a rate of 2 X a week. Her next cycle was 20 days out. We are now up to 25 days between cycles and the cramping and heavy bleeding has slowed way down. Chiropractic worked greatly for her. Thank you Dr. Allen

So I've been seeing the same endocrinologist for about 4 years and have been generally unsatisfied…read morethe whole time. So I decided to seek out a new one. After doing my research and getting some crap over the phone from my first choice, I decided to give Piedmont Endocrinology a try. I called and was greeted by a very friendly receptionist. She advised of a recent cancellation and could squeeze me in the following Friday - perfect! She told me I would be seeing Dr. El-Kebbi. I arrived 30 minutes prior to my scheduled appointment to complete all of the new patient paperwork. After I was done, friendly receptionist called me up to the window to advise me that Dr. El-Kebbi was a few minutes behind schedule, but I was his next patient. She apologized for the delay and I went back to playing Jewel Mania. I'm usually super super anal about being on time. Maybe I'm just jaded now because I'm convinced that no doctor is ever on time, but I at least appreciated the fact that she took the time to tell me that he was running a little late. With previous doctors, most just let you sit there until you realize your appointment was supposed to be 45 minutes ago. So 5 or 10 minutes later, I'm called back. I'm taken to an exam room by a super friendly guy who's name escapes me. He also apologizes for the delay and emphasizes that Dr. El-Kebbi really doesn't like being late. We go over some basic info and he advises that the Doc will be in a moment. Let me first say that my previous doctor was a bit standoffish. Nice enough, just didn't seem overly personable or concerned. I experienced the complete opposite with Dr. El-Kebbi. He was warm and friendly and very interested in my medical care. He provided valuable insights into certain aspects of my medical care that I feel were lacking with my previous doctor. I honestly felt like I was speaking with a friend the whole time. There was one awkward moment when he seemed to fail to understand how I could be so certain that I would not be getting pregnant, but we got through that. It's quite funny in retrospect. The whole appointment went exactly how I feel a doctor's appointment should go. I'm almost (but not quite) willing to overlook the tardiness, but we'll see how that goes in future visits. I highly highly recommend Dr. El-Kebbi to anyone in the market for a new endocrinologist.

Needed a new endo and needed to see them quick. Once I explained my situation to the front desk…read morereceptionist at PPE, she was able to find me an appointment only one month out instead of three months out. Service. I arrived for my appointment on Wednesday. Not the greatest drive from Marietta, but worth it. Dr. Patel is my new favorite endo ever. She's young, up to date on the latest research on Thyroid health, and spent real, quality time with me going over my chart and medical history. I was in and out in about an hour (even as a new patient) - including labs. The lab technicians were friendly, quick and painless as was the check out process. Overall, I'm very pleased!

Dr Polk has a horrible bed side manor if you are truly in pain Dr Polk is not the Dr for you all he…read morewants to do is expensive injections that cost a fortune so he can buy another rolex

I only came here because my rheumatologist, told me that I would have to go to pain management, in…read moreorder to get my pain med I had been on, in Alabama which is all in my medical records. I've never been to pain management as my primary care doctors knew me, my conditions, and managed my pain. I guess they felt confident in their abilities unlike Webb. I searched for a pain doc and decided on this place due to all of the good reviews and because he's black. It's no secret that 6F doctors treat black patients differently than they do 6F patients and I felt Dr.Webb would be more kind and compassionate regarding my pain as a young black female with many health conditions. WRONG! The appointments with Webb were always rushed, he never did a physical exam on me, never ordered any x-rays or mri's (I thought odd since there is a radiology facility down the street), bloodwork, didn't document my right arm pain, never diagnosed me, and overall he didn't seem interested or engaged with me much. Just stared at his computer talking to his nurse. My first appointment was a consult that consisted of nothing really but him telling me he was going to call in some expensive cream from Louisiana and I had to go to physical therapy. I have joint pain from the Wegener's, acute pancreatitis, sciatica, and back pain. I let him know my history, the med I was on, what I cannot take which is NSAIDS including Tylenol as it has caused pancreatitis in me. He said he wanted my records before prescribing anything but he said he would prescribe me Percocet (he claimed to not and not the med I was on. He said he doesn't prescribe oxycodone which is a lie as he told me he does. I personally faxed him over past medical records including pharm records to show I took the med and how often I got it filled, my rheumy faxed him over office notes as he requested, and even called him and left him his personal cell number if he wanted to talk to him. My rheumy called me that night and let me know he called Webb etc. Webb and his 6F nurse claimed to not know anything about that. They faxed his office again. My previous pain med was oxycodone immediate release 15mg AS NEEDED for pain and I did not take it all the time. I explained this to Dr.Webb, in detail, and how I was prescribed that last summer when I was hospitalized with pancreatitis and the hospitalist told me to not take Tylenol. Dr.Webb ignored it. He first prescribed Norco (later he said he didn't remember saying Percocet and it seems like he has memory issues) a med that has Tylenol in it. I wasn't going to take it and still haven't though I did have it filled because I felt I was stuck with this doctor. I also have a weakness of giving people chances so I thought at the 3rd visit I would attempt to explain yet again. I spoke with the pharmacist after he filled it and I let him know all of this and how I spoke with Webb about this. The pharmacist could see my profile and saw the last pain med I was on. He told me pure oxy doesn't have Tylenol but Norco does. I attempted to talk to Dr.Webb again on the phone and I have the conversation recorded. Georgia like Alabama is a one party consent state so I don't need anyone's permission to tell them I am recording them or get their permission. I have an app installed on my phone because I had some dealings with an ex employer that lied on me and I had to sue them. I won't go into the full call but it was basically Webb playing semantics, wasting my time and telling me I would have to have kidney failure or be on my death bed before he'd continue my med I was on that worked for me, etc etc. He also said "I have to protect my business". Red flag right there it was never about patient care but about business. I also let him know the first med he prescribed me was something I hadn't taken since the beginning of 2020 and that dosage wasn't even something I had been on. Again he played semantics and said I had taken it and again I had to explain the last time I took it and why I couldn't. It was clear he did not bother to read all of the records he claimed he wanted. in fact he told me at the last visit "I don't go by what other doctors say". Lol so then why the heck would you want my records including imaging if you don't go by what other doctors say? At the last visit he prescribed me oxycodone with Tylenol again something I told him I couldn't take. Only this time I went ahead and filled it and took one pill. I ended up having a reaction to it (neck swelled, throat closed, and hurt, hurts to talk, gastro issues flared, etc). On Jan.28 I called Webb to let him know and speak with him but his secretary said "he doesn't call people back" and of course he never called me back. I have filed a complaint with the medical board and will seek legal action. Instead of wasting people's time Webb should review records FIRST before taking on patients he's scared to treat or not be a pain doctor. That little $35 copay they contacted me about I will not pay

I went to West Georgia Urology after a hospital stay. Let me first day that overall, I was treated…read morevery well. I eneded up having surgery and the doctor / surgeon did an amazing job. Its been a few months and I feel fantastic again. The office staff - Lady at the check in counter is very nice. Always pleasant but also all business. Nurses and P/A staff were amazing. I was very uncomfortable and in a bit of pain. They were patient and understanding with me My surgeon was a good guy. Unfortunately he was all business and "bedside manner " lacking. One of my procedures made me very uncomfortable and nervous. He had no patience for me and my concerns or the fact that the process was very uncomfortable for me I only saw him for that one procedure, the consultant before my surgery for 10 minutes and the day of my surgery Overall everything went well but I would have liked things a lot better had we had conversations about what was happening. I got most of my important information from a coworker who had been thru a similar procedure Also feel like we could have moved this a bit more quickly. I spent 3 1/2 months dealing with a catheter and extremely sore and uncomfortable My coworker's urologist had his procedure done in 10 days - feel like it was dragged out longer than expected

I went here for a follow-up appointment after going to the ER…read more Dr. Rauch was absolutely wonderful and the rest of the staff was very friendly, helpful, and compassionate. Dr. Rauch and West Ga. Urology will be my first call for help in this area of medicine. The procedure was performed in such a way that it was as comfortable as it could possibly be. It did hurt a bit, but, needles and scalpels used within the scope of a Urologist probably isn't EVER going to be all sunshine and rainbows. Some of the reviews posted give low ratings due to things that are outside of the reasonable control of the staff i.e. "it was painful so I gave them 1 star"........pretty stupid and useless review. Also, if you don't know if you need a Proctologist, Urologist, or a Gynecologist to address your personal needs........we have "Google" to tell us what each of those professions handle. Google is free and readily available pretty much everywhere. If you don't have your own way to Google something, pretty much anyone will do it for you. If technology isn't quite your thing, which if you are reading this then you'll manage, regular ol' dictionaries or World Book encyclopedias are also your friend. Urological visits are logically less fun than a day at the beach, fishing, playing with your dog, having drinks with friends, skydiving, swimming with dolphins, watching the miracle of the Galapogos Green Sea Turtles hatching and finding their way to the cool ocean waters, hiking the trails of the Easter Islands and meandering amongst the monolithic Moai while you reflect on all of the possibilities of their creation, and bacon. Would you give the oceans a 1 star review because salt water burns in your eyes? NO, even the dumbest among us would not. So people, please read through the idiocy in most of the low ratings and when you DO decide to leave a review, make it a useful and pertinent review that exhibits at least a minimal amount of thought and intelligence when read by the general public.

This facility reception called me regarding my mother her spine result. Instead of waiting for me…read moreto confirm that I'm her family member and that she never visit the facility. Either their system got hacked or my mother information got leak. I don't know. They just straight up hang up the phone. If this is the attitude they treat people. Don't go here. Absolutely disgusting. Whoever called me on 2/17/2025. You're a terrible person and should absolutely be fired. I work with customer service my entire life and never hang up rudely on anyone.

I suffer from spinal pain and Dr. Marshall gave me hope again I hope that the treatment that I will…read morereceive will help me with my quality of life, the staff is very nice, and the office is very clean and comfortable. Thank you Mrs. Perez