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    Regal UA Westbrook

    2.7 (7 reviews)
    Closed 11:00 am - 11:30 pm
    Updated over 3 months ago

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    13 years ago

    Reminds me of going to the movies 20 years ago. No real amenities. But rarely crowded.

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    13 years ago

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    Cinemark Pearl and XD

    Cinemark Pearl and XD

    2.7(62 reviews)
    50.8 mi

    I think this place needs more staff and some upgrades. IT COULD BE A REALLY GREAT THEATRE. They…read morewere one of the first, if not the first in the area to upgrade to comfy recliner seating in the last few years. Which was initially an inconvenience for me (I typically go to the theatre 2-4 times monthly), as seating become less in each room. So for popular movies, I would often end up seated directly in front of the screen. On my last visit, tickets were being purchased at the concession stand because there was no staff at the box office. There's a potential security risk with no one checking bags at the entrance. Staff was limited at the concession center and staff overwhelmed with the dual task of ticket purchases, concession orders (which has expanded to the sell of blankets, plushies, and tumblers), and fulfilling/making food and drinks; they also now how personal pizzas and cheese sticks from Pizza Hut. I stood in the "concession" ticket line for almost 30 minutes and then moved across to the actual concession line where I stood for 20 minutes. Needless to say the movie had began by the time I made it inside. My son and I ended up doubling up in his recliner as mine was broken, leaning to one side, and only reclining about a fourth of the way. (This is the 3rd time in the past couple months I've seen a broken recliner but my first time actually unknowingly selecting that seat.) The theaters have also been less than clean. There are over 20 screen rooms in this location and they also have other mini concession areas on either theatre side, yet these have not been in use for more than 15 years. This location also only offers XD and should have some of the newer options like 4DX, RPX, IMAX, etc as they have the space for it. The arcade room is also pretty poor. I would be happy to see them expand this, along with a table seating (pub styled) area where you can come in and enjoy food while waiting for your movie to begin.

    this review is based on customer service experience. the theater itself was great. the quality of…read morethe theater was good. the picture and audio was great but my chair was broke and wouldn't recline but that didn't really bother me. What pissed me off was after the movie was over, I wanted to get a refill on my drink and there was a concession stand right out of the theater. I wasn't buying anything so I waited right outside the line with cup in hand and lid off. It was obvious I needed a refill. I didn't expect the employee to stop what he was doing to immediately help me. But after helping 3-4 groups of people it was obvious he was intentionally not helping me . NOT GREAT CUSTOMER SERVICE SKILLS. but I really shouldn't have expected more. Then someone from the backs comes to check on him and I raise my hand. She comes over And I ask for a refill. I loudly said THANKS FOR ACKNOWLEDGING ME. I know the incompetent employee heard me cause he smirked and giggled. We shouldn't have to settle for this level of rudeness. All he had to do was acknowledge me and say I'll be with you in a minute. It takes a lot more effort to be rude than nice in customer service. If anyone at the theater reads this. It was outside theater 17 after the 9:30 am showing of Spiderman on August 1st.

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    Regal UA Westbrook - movietheaters - Updated August 2026

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