The staff are all very friendly and family oriented. whenever dad has health concerns, they are…read morevery supportive to his needs and always check in with his family to see if they can be of any help. Dad has become more active within the facility and visits with the other residents. we couldn't be more happay with everything.

My mom recently moved to Our House after realizing she needed additional care. We are very…read moreimpressed with the facility and the staff. Jess, the director, was helpful and kind through the process. The private rooms are decent sized and they allowed us to hang pictures and make the space her own. The facility is clean and well appointed. My mom especially likes the outside back patio overlooking a large grassy area with trees. The residents are warm and welcoming. It's a small facility with only 14 residents so residents feel a part of a small community rather than an institution. It's such a relief my mom is happy and we'll cared for!

I'm not sure how my grandma really feels about this place. I'm not in Wesley Willows myself, but my…read moregrandma does love the CNAs there. She says that they are the best butt wipers! In fact, she even looks forward to it. Best butt wipers around! Thanks Wesley Willows.

From the owner: Located in Rockford, Illinois, Wesley Willows is a not-for-profit organization recognized as the…read moreleader in offering personalized lifestyle choices for Seniors. Our extraordinary Senior Living options empower residents to enjoy an active lifestyle enriched with programs and services designed to meet individual needs while developing a community.

I'd like to start by saying that my tour at Our House Senior Living had to be the best one I've had…read moreout of the 6 that I've been on this year. The tenants seemed happy and well cared for, and the staff was all around great and very knowledgeable. The lady in charge (Amy) made me feel like Our House Senior Living Portage would be the perfect place for my Mom and Pops to spend their golden years together . Thanks again to Amy Jordan and staff at Our House Senior Living Portage!

I joined this community in October of 2024 and i absolutely love it they trained me perfectly and…read morethoroughly to make sure i understood my job before starting staff is amazing and makes you feel apart of a family it is an amazing facility of people who truly care i would definitely recommend!

The people are wonderful at Azura Memory Care of Monroe.read more

Great place my mom worked their an all the residends are nice very clean i loved bickfordread more

It is my life's greatest regret that I chose this place as my mothers' final residence. They lure…read moreyou in with empty promises, it all sounds lovely until your loved one is in residence, then it's a very different story. GET EVERYTHING IN WRITING!! But also, good luck with that, as the communication once all the forms are signed and the automatic payment is set up is an absolute joke. I have pages of emails that went unanswered (I live out of state). My sister called with questions and left multiple voicemails over 12 months, not one call was returned. Not one! It wasn't until I copied every name I could find that I finally received a response to questions like How do I get my mom on the schedule to see the onsite doctor? Who can I talk to about her prescriptions? Her refrigerator is still not working... 3 months later. Etc. In hindsight, I am convinced the reason they never responded to my emails is, so I did not have their response in writing. When I asked very important questions in writing, then escalated my email after weeks of no response, I would get a phone call saying I should come in to discuss it. Never a written response. This happened multiple times. My final two emails asking how to close out my mom's accounts, after months of no communication, also went unanswered. I had to call corporate to get a response. Julie is the most unprofessional person I have ever had the misfortune to interact with. There were 3 different Health & Wellness Directors in the 12 months that my mother lived there. That alone speaks volumes. Read the reviews on Indeed! I wish I had. For the most part, the medical staff was good. There were a few that were rude and borderline negligent toward my mom, and there were a few that were absolute gold and genuinely caring, but that just goes with the territory. My issue is when I tried to address some of my mom's complaints or concerns, I was met with "I'm sure that's not what happened". Or "She must have misunderstood" or nonsense like that. I witnessed one event, and it wasn't until I said Are you accusing her of lying? that she backed off the narrative that there's no way anything my mother was saying happened. Beware! They will not believe your loved one. They will deny everything instead of simply addressing the issue. They'll tell you their average response time is 6 mins from when the resident hits the button to call for help, that is not the reality at all. I witnessed multiple times where it was over 15 mins if not longer. Most times it was around 10-15 mins but there were far too many times when it wasn't. There were 2 instances at night when there was no response at all until the next day. The bigger issue for me was when I tried to speak to Julie about my mom's concerns about the long wait times or lack of response entirely, her response was to tell me that my mom was the 2nd highest quantity of requests for help. And? She's there because she needs help, and their response to not keeping up their end of the very expensive bargain is to say it's my mom's fault because she asks too many times??? Absolutely unacceptable. They'll tell you housekeeping is included - not true. I had to clean every time I went to see her. The hospice nurse even cleaned while she was there. When we moved my mom's furniture, the extent to which they did not clean was gut wrenching. They did keep to the laundry schedule for the most part, but they left us with a full hamper of dirty laundry when she passed. Over a weeks' worth. They didn't even have the decency to spare us that even though she was still under their care and we continued to pay for weeks after her death. They didn't call to offer condolences, but you better believe they called to find out when the apartment would be vacant. They did not return my calls when I asked when to expect the refund due to us 4 months after she passed. I could go on and on but just writing this breaks my heart. Don't make the same mistake I did. A mistake that will haunt me for the rest of my life.