What an absolute shitshow of a company that Redfin is. We first tried to use one of their realtors. Who totally screwed us over, and tried to drive the sales price up, to get more commission, and didn't even fill out an offer, just did it over text, to the listing agent. Let's not even talk about the threatening letter he wrote after I called his boss and told them about his poor work ethic and board violations. Redfin even went as far as removing the 1 star review that I left on his page on the Redfin website. Then.... Ran into the same clown, on a house that he listed, and wouldn't make a counter offer at what his client said in the text, for us to be able to accept. Stay away from Redfin and stay away from Chris Amsden. read more

In selling our home in San Mateo we got superb service from our Redfin agent, Lucy Goldenshteyn, and I can't recommend her enough. As we deliberated whether to sell off market or go on market, she always advised with our best interest in mind, giving us all pros and cons for each possible decision, and when we finally decided to sell as quickly as we can and forego the listing/staging etc., she was able to match us with a buyer in no time - represented by a fellow Redfin agent - who bought for the price we had aimed for. Lucy is very knowledgeable, professional, experienced, relibale and trustworthy. It was the first house we ever owned - and sold - and she always explained every facet and every step, handled the process efficiently, and made it all a breeze. We are very pleased with the service and the outcome. read more

I scheduled an appointment with Redfin (Brionna Chang) for Thursday, August 12th at 11am. Because of my previous experience with Redfin, I assumed the experience would be similar. It was not! I flew long distance to California specifically to meet with Brionna to setup the sale of a property. At this very moment, I'm sitting in the condo writing this review because Brionna didn't show and the woman from the area office said Brionna was was supposed to contact me the day before to confirm the appointment. Brionna sent me an appointment confirmation 24 hours earlier and I confirmed the appointment, but she simply blew me off. Long story short, picked a different agency and agent. Never again! read more

Redfin undervalues my home online. Future buyers will think my home value if $80,000 lower. Thanks Redfin. Such competence. Redfin is saying their agent allowed me to overpay for my home. Such competence. Would not use them to resell. My agent insisted on night time contact often after 6pm. Likely because when we tried day time calls it appeared she had a second job. It helps for agents to get paid on commission and not guaranteed salary. read more

Totally unsatisfied with Brionna Chang as a realtor. She didn't research the comps, didn't coordinate with the HOA, and didn't communicate with me for weeks. She had no constructive suggestions for selling the house, and was essentially just non-responsive and passive aggressive. My property was vacant for weeks and eventually had maintenance issues. read more

Our journey with Maria Toleran was such a wonderful experience from start to finish. Her expertise, connections, and personal approach is unmatched! It was clear to see the many ways in which Maria was definitely above and beyond the mark! It was remarkable seeing her perform magic on our behalf, it was like she was an extension of us. Her energy was always truthful and positive which we appreciated in sometimes stressful situations. Her opinions/decisions were always logical and just really smart; she was surgical. As well, she was available when we needed her, and timely to appointments. She went to bat for us in every way, and got us into the house we love! After the home sold my wife and I had got so used to working with Maria, that it was a real let down when we came to realization, "like oh crap, we won't see Maria again." It was like spending time with a friend. All in all, I strongly recommend Maria. Just a great person and great realtor! read more

Maria Toleran was extremely punctual, professional, friendly, and overall helpful throughout the entire purchase process of my home. She was continually following up with action items and was always available when needed. I'm very pleased with her level of service and commitment. read more

YA. they pay their agents so poorly that their agents are either inexperienced or super shady. Because they are so bad, they need to write for way over asking in order to get their offers accepted. So, while you may be getting a rebate... you are getting taken some other way. Better to have a good agent that actually has to make a living based on their reputation for getting you the right home at the right price. read more

We are extremely pleased with Maria's services she went beyond our expectations of an agent ....when we first met Maria we instantly clicked like we've been friends forever her presence was so inviting....whatever silly questions I had she always told me it's not silly I'm here for whatever questions you have....always answered my calls and if she couldn't answer she'd text me to let me know she'd call me when she's available ... Maria is sweet n patient never pushy.... throughout our process of looking for our home we built a brand new friendship... That's how we feel about Maria...she is now considered a friend to US.....WE WOULD HIGHLY RECOMMEND MARIA TOLERAN TO ANYONE AND EVERYONE.... read more

Redfin - San Franciso - Thank you Redfin!!! Thank you Maria Toleran ... - Real Estate Services Near Me - Pleasanton, California

I'm extremely happy that used Redfin for home purchase process. Outstanding company and very convenient system to manage the whole process. Maria Toleran was our buyer's agent. She is awesome person. Her involvement and participation are invaluable. She helped a lot with the best lender on market during that time and as result offer was ready within hours. Inspections, contingencies, negotiations and rest of other important things were handled highly professionally. Home purchase is hard process and especially if you are first time buyer. Maria did all her job nicely and was always ready to answer all extra questions. Should I have another opportunity to work with real estate agent Maria would be only choice for my family. Thank you Kristina Negrete for being careful, your patience and care with all documents Totally satisfied with with your help! Thank you read more

Made 2 home purchases with RedFin so far (Aug 2013, June 2016) and will continue to use RedFin. Below review refers specifically to the June'16 purchase. Completely satisfied with Brionna as our agent. Outstanding communication, easily accessible via email/phone/text, always quick to respond, took initiative to provide regular updates on all our questions and offers. Fantastic attitude, energetic, positive, and sympathetic, which is great especially when we get disappointed/discouraged from multiple rejected offers and low inventory. Appreciated her honest opinions, guidance, and efforts to protect buyers' interests in sellers' market environment. Other RedFin staff that we worked with were also great. When Brionna was unavailable to show us a house, Melissa or Holly usually showed us instead. They're professional, personable, and communicated well with Brionna as needed. Side note.. Did NOT have a good experience with North American Title Company. They caused delays in our closing process, poor communication, and overall unprofessional. read more

Brionna was just a joy to work with and she will be our agent for life! This being our first home buying experience we needed someone with patience to talk through the process, have a pulse on the market, be able to put forth a game plan and Brionna was all that and more. She guided us through the offer process, advised us on the numbers and talked through every step of the process so we had no surprises. We also really loved how responsive she is - She'd check in with you regularly, she'd always make time for you no matter how crazy her day is, will answer any questions you may have and will always follow up if she needs to get back to you (Trust me, we had some crazy questions/requests!). We truly couldn't ask for more in an agent and would highly recommend her to anyone who needs an agent who'd make your home buying experience the best ever experience you can have in this crazy market. She's a true gem and you won't find this level of commitment anywhere else. We love our home, thanks Brionna! read more

My shorthand description for Maria Toleran is "practically perfect in every way". She is just wonderful. In fact I would add a caveat, the perfect real estate agent to help you buy a house. From the moment we met when I had gone on a tour and found a home I just loved she was responsible, supportive, knowledgeable, professional and friendly. She helped me put in an offer and win the home against another buyer. Then she knew how to negotiate during the process perfectly. I told her that she was more on my side that I am. She knew what we could ask the buyer for and get. She knew how to involve my loan officer and make sure everyone was in the loop. She dealt with a concurrent close deal and made sure everyone was contacted when they needed to be. I could contact her via email or phone or text even just for reassurance that things were going well and she always responded promptly. She took a stressful experience and made it easier. I think I would have had some sleepless nights without her there to help. Before I met Maria I had previously bought two homes without using a buyer agent and I didn't see the point in this era of buyer access to the MLS. She changed my thinking to the point that I now think if a buyer agent is like her they make everything better. If you want someone who is 100% on your side and always looking out for how to make the process as smooth, stress free as possible choose Maria read more

"To Anyone Buying A House" The thought of buying a home is scary enough, but with Maria, all of your i's will be dotted and your t's will be crossed. She is the kindest, most patient, and knowledgeable realtor in the buissness!!! I give Maria 1000%!! Thank you Maria Toleran for helping me purchase my dream home!! REDFIN and MARIA TOLERAN are the only route to take when purchasing a home! Thank you Maria!!! read more

Maria Toleran is extremely knowledgeable and does an amazing job at staying cool and calm under pressure. She totally understood all that we were going through and her advice was priceless. read more

I worked with Kelly May. She was great to work with. She was awesome at communication and made sure the process kept moving. Her service and Redfin name/marketing was a key to selling my house quickly and for best price. read more

It was great working with Maria Toleran, knowledgeable, no nonsense and with a pleasant disposition. Thumbs up from me. My only regret was Covid-19 had prevented us from having conversations without the mask on. I might not be able to recognize Maria in the crowd later on. read more

Maria Toleran is one of the best realtors I've worked with. We had a wonderful home purchase experience from start to finish with her. Her personal approach , knowledge and expertise is outstanding. She also connected us to other professionals in her network which was great help especially in our mortgage process. She was always available and willing to answer our questions and requests. She is highly recommended! read more

Agent: Tom Hendershot Tom knew the neighborhood and provided expertise in how to price and show our condo. He was always available by phone or email. Everything went as smooth as possible. We're very happy with the service we received! read more

Maria is the BEST AGENT! If you're reading this, you don't have to look any further for another agent. I've been working with Maria for the past 4 months, and she possess a countless number of great qualities as an agent and I'd like to share a few of them with you: 1.) Answers all of your questions - When Maria said that I could ask her any question(s), I'm sure I overwhelmed her inbox. She's very experience so she could answer most questions on the spot. And when she didn't know the answer, she would make sure to ask the right people to provide me the correct answer. 2.) Great at following up - With Maria, you don't have to constantly call or bother her. She follows up without any prompting from me, which is great. 3.) Detail orientated - This is incredibly important and I'm thankful that Maria is as detailed oriented as she is. It saved me from a house that was in a flood zone. The first offer I put on a house was a no-contingency offer, but she made sure to protect me that we would have a no-contingency offer after we look at the remainder of the disclosures. Well the Natural Hazard Disclosure showed that the house was in a flood zone and I was able to pull out without any earnest money lost. 4.) Very Accommodating - Like I mentioned before, I ask a lot of questions. On top of that, my schedule can be hectic since I travel for work and may not be in the same time zone. However, from when I first started looking at homes to when I got the keys, Maria has been incredibly accommodating to my schedule. 5.) Knows when to push back - For the 2nd house where I had an accepted offer, I was excited because there were 4 other offers. One of the docs was a Request for Repair. I had a number in mind based on the work I wanted done and I was being conservative because I didn't want to scare the seller. Maria recommended a number 5X that amount. I was nervous, but she made the right call because the seller accepted it! All in all, if you're looking for a home, definitely make sure you work with Maria! You won't regret it! read more

Agent - Maria Toleran: Maria was very simply the best. We bought a house in Antioch with her as our agent, and we could not have been happier. She went above and beyond in helping us buy our home, was (and still is) super responsive, and was there for us every step of the way. I cannot begin to recommend her enough! read more

Brionna is the best real estate agent from Redfin any one could ask for, specially for the first time home buyers. She is very proactive, responsive, extremely dedicated, thorough professional, energetic and also knows the neighborhood very well. She responded to all questions, anytime of the day both on weekdays and weekends. Specially, we bought our home during the Christmas/New Year's and she worked even on holidays as well to get our dream home possible.When we wanted to make an offer, Brionna dealt the negotiation with the seller's agent with great diplomacy and tactfulness as she knows the market very well, and negotiated with savvy where it counted for our financial benefit. We were under contract within 48 hours after we submitted the offer. And there were multiple offers. Always kept us informed about every step until the closing. Without her expertise, we would have never been successful in getting our home in such crazy market. We strongly recommend Brionna and her team from Redfin. Appreciate all the help. Thank you very much Brionna without you it was near impossible to get this beautiful home given multiple offers and especially in this crazy market. read more

It is very hard to purchase our first home. It has to be at the right time in life, a right house in a good location and lots of luck is a must. We were lucky to meet and have Maria Toleran as our agent. She is very professional (textbook service) and experienced. In some tricky situation, Maria always provided her advice and explain why she suggested the handling. We learned so much along the way and thus home searching became enjoyable. Besides, Maria never made us feel any pressure on making any decisions. It took us about 8 months to have the home we love and we felt she was there for us all the time. It is incredible for anyone to provide such consistent good service for such a long time. One time, she even sent out for us proposal with all her laptop battery in candle lights during a power outage. Maria is an amazing agent and also a wonderful person. She has very positive energy. We felt the cares and understanding. After all, we enjoyed the whole process working with Maria and her team. It is a bless to have home that we love! read more

My wife Annie and I just use Redfin to purchase a house in Brentwood. What I like about Redfin is you can request to see a home almost instantly by using the App on my phone. Our agent was Maria and she show us the house we purchase. The process was pretty simple and she submitted our offer as quickly as we signed it. She always kept on top of things and kept us up to date even when she was not in town. Thanks again Maria and a shout out to Anna her coordinator and the other agents that help as well. The rebate we got was great as well. read more

Sherie and her team were wonderful to work with. She was always very responsive to our home tour requests and questions about our home purchase. We decided we wanted to make an offer on a home on a Sunday when we were touring it a second time with Nicole, an associate agent on Sherie's team. I texted Sherie about the home we wanted and she responded almost instantly! We were able to write and submit an offer in just a couple hours and found out that evening that it was accepted! Sherie was always patient and thorough in helping us through the home buying process. She worked closely with our lender, the listing agent, and the title company which helped us close on time. Everything just went super smoothly and we're happy we got to work with Sherie at Redfin! We would definitely recommend her as a home buyer's agent! Thank you again, Sherie! read more

Sherie was awesome, very RESPONSIVE and went out of her way to answer any questions that I had. In addition, I really felt like she advocated for me and helped me to get my dream home. She is absolutely a pleasure to work with and I already have referred her to my family and friends!!! read more

Kelly May was amazing to work with. Readily available to answer questions, provide recommendations, as well as regular status updates. Her patience and customer service skills are impeccable. She is amazing at what she does. I would recommend Kelly and Redfin to anyone selling their home! read more

Louis was wonderful! Every step in the process he communicated what was going on on the seller's side, lender's side and what to expect next. If something wasn't going quite right he would make a few phone calls and get things straightened out for us. As first time home buyers we were a little scared of the whole process but Louis made it so easy and took the time to explain everything to us. He even helped us close escrow a few days ahead of schedule! Couldn't have asked for a better agent. read more

Recently bought a house in East Bay area and Redfin was my agent. They did highly unsatisfactory job in getting the deal closed. There was problem with the deal at every level. They knew i was first time home buyer and they did not care much doing due diligence or providing accurate information. They just rushed you to make decisions quick no matter how much are they in your favor as a buyer. Quick closing make redfin quick bucks. It seems that they are only interested in commission money and nothing else. The home inspectors that they recommended (CBI Property inspectors) we as bad as Redfin. Maria was my agent who i believe is highly incompetent for the job. She does not have enough skill set and knowledge to get the job done. Her negotiating skills are very very poor, she will buckle under little bit of pressure. Kept defending home inspector for awfull job they did. Very Very poor in due diligence about the property she was dealing with. Kept agreeing to almost all seller conditions. Did not had my interest in the fore front. She did not use any leverage of the information that she could have used while dealing with seller's agent. It seemed at times that she was owned by seller's agent, she gave me impressions that she was scared to talk to seller's agent. I was first time home buyer and she did not tell me the things that she should have told me in the beginning about the deal processes, she only told me when i was half way into the deal. At times she provided my incorrect information which i corrected after i cleared my doubts from third a party source. It seemed to me she was doing to all this to closed the deal faster and not in the best way possible with buyer's interest at the top. I later got a call from her manager Amber (SF redfin area manager, i believe), all she did was to provide lip service. Amber knew most of the stuff that went wrong in closing but did not offer any help to fix it. Lip service does not help the buyer, she should be smart enough to know that. I will never recommend Redfin or it's recommended inspectors, agents, service providers for any deal. read more

Every step of our home-selling process, Tom Hendershot of Redfin was there for us, advising and reassuring us. For any question or topic that came up, he quickly provided insightful advice delivered in a friendly and clear manner. I happen to know he was working with tons of clients at the same time as us, but it felt like we were one of a select group. Tom knows when to push and when to hold back, and when it's time to push he will work tirelessly on your behalf. We saw this in action when he was following up with potential buyers, prodding our buyer's lender, and more. (BTW he's a former contractor, so he is skilled in helping potential buyers see a home's possibilities, as well as preparing for putting your home on the market.) There's no one I'd rather have help me sell a home. Thanks Tom!! Full disclosure: one of us, the one who isn't writing this review, is currently an employee of Redfin. read more

This is what superb customer service looks like! Maria met us an hour before the offers on the house were due and she made the impossible thing happen. She was super helpful and professional throughout the escrow process, always making sure our questions were answered right away and steering us through the (sometimes) overwhelming process. Thank you Maria for making this an awesome experience and helping us get our dream house!!! read more

Hiring Kelly May to be our agent was one of the best decisions we've ever made! From day one, Kelly went above and beyond for us and truly showed that she cared for our family. Our transaction was extremely stressful and grueling solely due to the unreliable and unprofessional Lender the buyers brought on. However, Kelly was extremely proactive in making sure everyone stayed on track, and it was Kelly's tenacity and perseverance that caused this deal to finally close!!! In fact, we are now in our dream home all because of Kelly May:) We feel so grateful and blessed to have met Kelly, and we appreciate all that she has done for our family. Everyone should hire Kelly May as their agent without question! read more

Agent: Sherie Corsello it was a pleasure working with Sherie. Two days of house hunting and getting keys in a month, its really quick. She kept pushing lending company to close as quick as possible. I had both a house six years ago, an through out the process, i had no clue what was happening. With Redfin there is online status available at your fingertips and mostly digital. I would highly recommend Redfin and Sherie, not to miss. portion of buyers agent fee is refunded read more

Brionna Chang is amazing. AMAZING! I am a first-time home buyer, and she was extremely encouraging of my newbie questions. She had my back the entire way through the process. We had some hiccups with some damage that the stagers did on the way out of the house, and she was on the listing agent to get them fixed, going above and beyond. She was a great advisor throughout the process and trod that hard-to-balance line of giving me options and then letting me choose. When I asked her if what I decided was reasonable, she gave me her honest opinion. I would 100% recommend her for any future buyers, and I will absolutely use her again if I am back in the market. I can't say enough about how wonderful and how smooth she made this process. You would be lucky to have her. read more

Maria Toleran (https://www.redfin.com/real-estate-agents/maria-toleran) is a true professional. She has been very patient and flexible throughout our home buying process. She went above and beyond to make sure we felt comfortable with our home purchase. I highly recommend her services to anyone planning to buy house in the east bay region. read more

I regret going with Redfin agent! It is a complete mess right now. I'm in contact as a buyer, seller fail to disclose all doc within a timeframe as contract states. Our OWN seller agent chased us to remove all contingency because she said it will make seller happy... she asked us to sign remove of loan contingency when our loan is conditional approval! That is the stupid thing ever! So we ended up with no contingency, and seller disclosed something not in our favor two days we suppose to sign all the paperwork transfer title. We are now canceling the contract, seller don't sign our cancellation. I ask my agent what the next step is if they don't sign. She said she need to ask her manager! She never sent out cancellation before? She being working a few years as real estate agent.... how can this be... even in school I would expect this procedure should be taught. Horrible agent! How did Redfin train their agent! With no knowledge of how to cancel a contract! I give up on her... and she don't sound she is wrong or no experience to me at all! She has many reasons to explain her self. Another thing, at the beginning when she suggest us to place offer, she compare recent sold house with a lot better interior condition(newly remodeled) then the one I am buying (need to remodel everything). There is no comparison with a house need full remodel vs a newly remodeled house. That's what she was comparing for me! Crazy logic! And sadly she is my mom's friend, I don't want to talk to her broker just because I know her. But if I don't know her, I will be complaining to her broker many times already! I'm mad for two weeks already. Now have to tell her what she need to do for us to make us out of the contract and get 3%back! I feel like she doesn't know that to do if I don't ask her to do things. And chase as to remove contingency is seller agent's job. My agent was chasing us to sign when our loan is conditionally approved. That's not thinking for us at al! Horrible agent and company training and work ethics! No Redfin no this agent in my life! Disaster! read more

I had the pleasure of working with Sherie to buy my second home. Based on other reviews, I felt I would be in good hands. Sherie was always prompt with providing me updates throughout my transaction and catered to my communication preference of e-mail and text message. Despite running into several unexpected issues on behalf of the seller and their listing agent, Sherie kept me motivated and her team continued to show me other properties when I thought this deal was not going to workout. She took several steps to reach out to the listing broker and aimed to maintain transparency. My deal was VERY unique, but I think I broke the record with having the longest relationship with my realtor during a single transaction (6+ months) and she never once made me feel that I was a weight on her shoulders nor did I feel pressure to back-out of the deal or make a decision. This is demonstrated by my referring her to a colleague of mine who I am happy to say; closed on her home! Thank you, Sherie and team. read more

Sonal helped us with selling our home real quickly. We were upgrading from a 2 bedroom townhome to 4 bedroom single family home. Our timeline was very complicated, given that we need to find a place before we sell and we were seeking rentback so that we have a smooth transition to the new place. Sonal and her team at Redfin helped us navigate this complicated timeline in a super easy stress free way. She visited our place, explained the process, timeline, terms and conditions for selling with Redfin. She gave us advise regarding the home and how to present it well for a quick sell. We listed on a Friday and we accepted an offer on the following Tuesday. In the entire process of closing and rent back, Sonal was super prompt/responsive and very helpful. She kept us updated with every single step in the timeline and advised us accordingly. She was highly professional and went beyond the call of duty to make it very easy for us to sell our house in a real quick and super complicated timeline. She is a pleasure to work with, is knowledgeable and efficient. We look forward to working with her again in the future. read more

Brionna was terrific. You really can't ask for a better realtor. She's very professional, punctual, hardworking, responsive, experienced, knowledgeable and friendly--all the things you need and would ask for in a realtor. As a first time homebuyer, we had a lot of questions, and she answered and addressed all of them patiently and thoroughly. She was very timely in getting answers and responses from other people as well. She knows the local market well since she's done so many transactions throughout the region. Brionna knew dependable people to work with, and although there was one hiccup with one service provider, she was able to smooth things out. She will really go out of her way to make sure your home buying experience will go smoothly with your best interests in mind. She is very organized and remembers the details of your search and where you are at in the buying process. There was no pressure or pushiness to buy but instead just helpful advice to guide us through the process when we decided and were ready to buy. I think most of these things are a constant theme throughout all of her reviews, and it's no surprise that she has worked with so many satisfied buyers. We were able to get our house in the first place because she followed up with the agent to negotiate the rent back date. She gave us good guidance and our first offer was accepted. We had interviewed other realtors, and she stood out with her knowledge, approach and demeanor. We also saw when interacting with other realtors how things can go wrong when they don't follow-up with issues or don't do what they needed to do. Overall, it was great working with her, and we would highly recommend her. For anyone considering using Redfin, the technology is in place to easily schedule viewings and the support staff are professional, responsive, and punctual. They also utilize online tools to help track your home deal with to do lists, timelines and documents. It's also nice to be able to get the Redfin refund. read more

Frankly, one thinks of Redfin and they think, place to search for homes. Never knew they even had real estate agents. I know through my recent purchase of my home, I found my agent I will be using from now on and will be referring to anyone who needs agents agent. Stop the agonizing search for an agent. Call Redfin, and ask for Charmaine Frank. She and her team will handle the rest. Simple! Professional, diligent, accessible, reliable, efficient and truly caring... read more