1. Rebecca Stephens, MD

    1. Rebecca Stephens, MD

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    Oak View, CA

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    Rebecca Stephens, MD

    5.0 (2 reviews)
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    Ojai Valley Family Medicine Group

    Ojai Valley Family Medicine Group

    3.1
    (7 reviews)
    3.8 mi

    I assume that the doctors are all okay. The staff is highly incompetent. I went to the office…read moreJanuary 6, before any appointment, hoping to make things easier on the staff. I signed a form for all my medical records to be forwarded. I also explained about my compounded prescriptions to add to my file. On February 13 I had my doctor's appointment. I had expected everything to be in my file by then. Alas, nothing had been added to my file. At that time, I repeated my prescriptions to Dr. Dial, who it seems did not add it to my file, either. Today, March 6, I called the office and requested that my compounded prescriptions be refilled. The first staff member mentioned some powder???? prescription (I have no idea what she was talking about). I was transferred to the medical assistant, who called it in. She did not call in accurate prescriptions. I had to drive to the compounding pharmacy, Medical Arts Pharmacy, and bring my vials of my estrogen cream and the pharmacist wrote down the prescriptions, which I then hand-delivered to the doctor's office. Whenever I would call the office, the staff would over-talk me and not listen to what I was saying, so they would make further mistakes. It's a good thing that I am healthy and I am mostly concerned about my estrogen, and getting blood tests, so that I can make any adjustments needed, myself. I do not trust them with anything else.

    Love Dr Horn! She is the best and all the staff are…read moreincredibly kind and helpful and professional

    Dial Mary E MD

    Dial Mary E MD

    3.0
    (4 reviews)
    3.8 mi

    Dr. Dial saved my life. My family does not have a history of breast cancer so I put off my…read moremammogram. She was adamant about my need for one and insisted. Luckily, they found my cancer in the beginning stages and I have been cancer free for over five years. Dr Dial takes her time with me. I never feel rushed. I find her staff warm and caring. Simply, I believe they give me the same care they would give to their own family member.

    The most incompetent doctor's office I've ever visited. I kept giving them the benefit of the…read moredoubt. In January I requested and filled out a form to have all my records from my previous doctor sent to her. I figured it would make my life and their life a lot easier. At my wellness exam in July it was very clear that they never followed up and got the medical records. Dr. Dial repeatedly asked me the same questions which was really exhausting. At the two month mark when I asked why they had not followed up on my medical records, the staff member said well you may not be back. I guess they are accustomed to patients leaving that practice. One form that I filled out before the July exam, I asked the staff, will you be showing this to the doctor now? They said yes, but apparently either they never gave it to the doctor or the doctor never looked at it. Because she never addressed my answers. They refuse to use an email system or a portal to be able to send messages. You can't fill out forms online. You have to hand write them onto several pages. And communicating by phone, with the staff goes nowhere. It took them four months to get my compounded hormone prescription, correct. I have now changed doctors.

    Rebecca Stephens, MD - familydr - Updated July 2026

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