TLDR Summary: Amazing, over-the-top service. Ethical, affordable, honest, thorough…read more About four years ago, I purchased a 2006 VW Beetle convertible with under 75K miles for a great price. I thought I was lucky. Today I feel like, as the song goes, if it wasn't for bad luck, I wouldn't have no luck at all. We have put thousands in repairs into this car. Two months ago, we had it completely gone over with a mechanic in Albuquerque (where we live). All codes cleared, ran well...unless it got hot and I was in stop and go traffic. Then the ghost in the machine appeared causing random stalling and surging. After discussions with a VW tech and YouTube University research, we came to understand that it was likely the vapor canister vent valve causing a vapor lock. We bought the part from VW, but waited (stupidly) to install it until I got back from a road trip to Colorado for work. Bad move. Long story short(er), I had to buy another one in Raton, on the road, having left the original at home. Next I tried to find someone to install it in Raton. No go, and - on the contrary - the mechanics in Raton tried to upsell me on some repairs I didn't need, berated me for researching and buying the part, and would not install it. I fueled up, let the car cool down for 1/2 hour, and pushed through to Colorado Springs. As I pulled in to my friend's the overheated car was stalling again. I knew I needed to get this part installed. A friend in Manitou Springs connected me to Auto Tech Plaza, having used them before and finding them efficient, reliable and affordable. They were everything she said and more. After agreeing to install my non-OEM (but accurate) part, even explaining why and how it differed from the one on my kitchen table over 400 miles away, they took my cell number and told me they would call when it was ready. Less than an hour later, I got the call. Unfortunately, it was still throwing a "check engine" light. Sean and the team neither tried to take advantage of me, nor let me go without getting to the bottom of the issue. Unfortunately, Christine (as I am now calling my car) had decided to become non-communicative - not responding to any of their three sensors. Sean came out and provided updates at every turn. It felt similar to when my kid was in the hospital for a broken arm. Ultimately, the tech made calls to his VW expert friends, and dug deeper under the hood to find some nearly melted-through communication lines (probably not the technical term). They repaired them, and were able to pull the codes, which indicated that Christine was not a fan of off-brand parts (picky jerk). They assured me she was road-worthy, and offered a check up if I was concerned on my way back to 'Burque Monday or Tuesday...and did not charge me an additional cent on top of the initial repair! Truly above and beyond. Huge gratitude. Christine drove me back up to Manitou Springs in rush hour traffic in 99 degree heat without issue. I am so much more comfortable and confident in my safety thanks to Auto Tech Plaza's Team. Good luck for once!

Pretty brutal last experience at Auto Tech Plaza on Platte. Originally found this store on Groupon…read morefor an oil change and stuck with them the last 2-3 years despite living on other end of town because the staff I consistently dealt with were always very kind, welcoming, and easy to work with even if wait times were longer. Used my extended parts warranty earlier this year to replace oil filter house without issue so when my struts started to leak I called to make an appt due to the seamless process I had just had. Noted on the phone call last week while making appt that I was going to be using the same exact extended warranty, had already called them to confirm struts were covered, and understood that not everything was guaranteed to be covered on work order. Within 5-10 minutes they texted over estimate for me to approve so they could order parts and I immediately approved. Confirmed my appt the day before and showed up the next day for my appt. Realizing I forgot the warranty paperwork in the car the second I walked in the front door, I ran back out to get it. As soon as I hand it to the front desk- it was immediate annoyance and frustration from the staff that they had no clue I was using my extended warranty for this repair and they would have wrote the estimate different had they known. Of course I'm baffled because that was exactly what I told the person that scheduled my appt over the phone and I even remember them saying my extended warranty company was easy to work with and this should be the same process as before. After asking how this lack of communication was my fault if there were no internal notes attached in their system, it just continued to go downhill from there with the specific employee throwing all my warranty paper on the ground by his feet and telling me to pick it up. From a logical point of view- the person who scheduled my appt over the phone the week prior is actually where the breakdown in communication happened because there were no internal appt notes at all about my repair which is why it was written incorrectly by the co-worker. Honestly this last (and obviously final) experience left me more confused/disappointed than mad because it truly made zero sense why they weren't believing me or realizing that as the customer what would I get out of this interaction by lying? Or at the very least from a management viewpoint , consider in the moment of customer interaction that this could very well be an internal team communication issue. Probably not something you should be taking out on the loyal customer who came into the interaction with zero issues assuming this would be an easy repair appt vs. how I felt leaving after being hassled, blamed, and gaslit with my personal property being chucked on the ground for me to pick up at this feet.

If you're looking for a honest auto repair shop please give Al De Mark a try. They provide high…read morequality work, reasonable pricing, are very professional and knowledgeable. Since moving here to the Springs I've had all three of our vehicles serviced here. I am very pleased with every experience I've had, it's very hard to find a good quality mechanic in a new city, but I'm fortunate to have found Al De Mark. They are highly recommended!

Exceptional service! You know how it is nowadays-if you get average service you are reasonably…read morehappy and don't expect much more. So I was surprised and very pleased to experience the courtesy and professionalism of Al De Mark Auto. Got a full synthetic oil change and it was extremely reasonable and done quickly while I waited. They do also have a shuttle service if you need longer repairs done. Highly recommend this mechanic shop. Honest and transparent-the way it should be! They work on foreign and domestic cars. Will be taking both my vehicles here from now on.

Had a great experience getting my car serviced here. The team was incredibly responsive, kept me…read moreupdated throughout the process, and finished everything in a timely manner. Communication was clear and professional, and the quality of the work was excellent. Definitely felt like my car was in good hands--would recommend!

Easy to work with, and very kind. They are very flexible with your time, and help you understand…read morewhat exactly is the issue with the car. They were quick to respond!

Really cool company, great atmosphere in the waiting area. Honest, reasonably priced and helpful…read more Definitely recommend partnering with them for a locally owned business instead of a mega corporation.

Excellent prompt service, friendly and professional staff!…read moreMy issue was transmission on a Honda Pilot which caused the car to sputter/rough shifting. They took my car in at a convenient time, what I thought it could be, was actually something else that they caught. There was a tech service bulletin on my exact problem. They contacted me and instructed me what to do to be covered by Honda and not deal with fees. I'm glad they caught the issue and saved me some money. Veteran owned is a bonus for me and they took care of me. Great job!!

I took my father-in-laws car to get checked and trust me when I say this, their customer service is…read morethe best! They're honest about what has to be done for the car and don't take advantage of you. They're reasonably priced for the work they do. Will continue to take my vehicles here in the future!

Midas quoted me a ridiculous amount to get my struts done, so I decided to have a second opinion…read morehere after hearing positive things about this place. They were able to instantly diagnose what my car needed, get me an appointment that same week and do the work for a fraction of the Midas quote! This place offers honest and reliable service. Great place especially if you have a Japanese car!

After just a bit of discussion with the owner- I'm going to have to agree with some of the…read moreassessments here. Arrogant and condescending attitude, seems to only be willing to work on an open checkbook basis on full customs vs. what his website claims- "At Pot O' Gold Kustoms we do everything from the ground up show winning builds, to just basic repairs to keep the old girl on the road". All "estimates" quickly veer into worst case scenarios involving months of unforeseen work and expense with no attempt to spend time trying to define base scope of work with potential cost and time vulnerabilities. I'll cast no negative aspersions as to quality of the work that this shop is capable of (looks like they've done some good work, personnel appear to have the skills)- just seems some of that past success may have created some arrogance on the part of the front office where they are only willing to work with customers with an open, unlimited checkbook.

Paid up front or in advance, I have all receipts either paid in advance or within three business…read moredays of the invoice received, ALL OF THEM. The owner is dishonest and is lying to save face. Save yourself the headache, horrible Jekyll and Hyde response by the owner, very immature.

I have to say I have heard great things about Gabes Garage and when the time came for me to get a…read morerepair on my cooling system, I gave them a call right away. I knew customer service was fantastic. I thought I needed a head gasket on my O2 Mini Cooper, because of where the coolant leak was Instead of a $3000 bill it was around $500 for a leaky thermostat housing new thermostat and a few other gaskets I needed. Can't recommend them enough for their honesty and quick work.

Great shop, I take all my vehicles here. Gets the job done quick and is always happy to work around…read moremy schedule. Very honesty and trustworthy mechanic.

I worked in the automotive industry selling cars for 22 years. We would take vehicles to Hutch that…read moreneeded to be repaired quickly for retail sales, were more complex than others, in times where our shop at Chevy South was backed up, or if a customer needed a great recommendation for a shop they could trust, just lots of different reasons. I personally sent friends and family there and nowhere else, over the years. It's always been about trust at the end of the day. I recently took a vehicle in for repair and even though it had been a few years since I'd been in, it was a warm welcome just like it always was. Hutch and his team, including the nicest receptionist ever, are not just top notch mechanics, they're friendly. engaging and patient, literally just a different breed of folks who honestly just wanna help you and skip the bs. Imagine that! You will never leave there confused, wondering if you got a fair deal, if they fixed it properly, if they made unnecessary repairs or anything like that. Save yourself a lot of anxiety and heartache- go see Scott Hutchison and the crew over on Gunnison off Circle and Bijou. Oh,yeah- I almost forgot, their pricing is so unbelievably FAIR you'll think the math is wrong

Hutch was amazing. Got my 65 mustang purring like a kitten after a sub par intstall of a Holly…read moreSniper EFI system by another shop. My dad was a ford engineer for 42 years and the original owner of the mustang, Hutch spent over an hour on the phone talking to him about the build on the engine to understand everything about this car. 1000% recommend!