1. RE/MAX Realty One

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    York, ME

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    RE/MAX Realty One

    5.0 (1 review)
    Closed • 9:00 am - 5:00 pm

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    6 years ago

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    The Westin Copley Place, Boston - Exterior of Westin Copley Place

    The Westin Copley Place, Boston

    (517 reviews)

    $$$

    Back Bay

    Enjoyed our stay. Good location close to subway stop. Clean rooms and excellent view from my room…read moreon 34 floor. The resort fee seems a bit high but we did enjoy the observation deck at Prudential building that was included. The club lounge was good and restaurant on second level. Only complaint was the bathtub and shower was outdated. Victoria at concierge desk was very helpful.

    I've been coming here on and off for decades and sadly the trendline is down. From the…read moredecor/finishings in the rooms, to the 72-hour cancellation policy to restaurant food to the surrounding mall which I'm guessing has been dead since Covid (and formerly was vibrant), it's all trending the wrong way. The worst is today I had a simply stunning "customer service" experience on their "Service Express" line which makes a joke of the whole concept. First I had to call on speaker because the phone was broken. Second, the agent was combative beyond imagination trying to convince that I'd left my DND tag on the door -- when we absolutely didn't -- because they'd failed to restock the in-room coffee (but, uh uh, made up the room -- so more proof that DND was not on the door). She was the worst listener ever, interrupting me the entire time. Final hint: if you don't want people to complain in public, give them a way to do so in private. You've got not public email, the Twitter link to your account gives a 404 error, and I'm not calling the Service Express line to complain about Service Express.

    Sheraton Boston Hotel - Exterior

    Sheraton Boston Hotel

    (602 reviews)

    $$$

    Symphony

    This is my second time at this particular Sheraton, the last time was exactly 2 years ago, while…read morethey were undergoing a renovation. I got a new room on that last trip, but the rest of the property wasn't completed at that time. My review from that visit was ultimately removed from a review site, which makes no sense, as my issues on that visit were mostly based on service. The room I got this time was a duplicate of the room I got the last time, which was pretty decent. My issue I had the last time was with checking in and when I came in this time, getting there really early, I sensed a similar interaction from the lady checking me in, but I misinterpreted her demeanor as she ended up being pretty helpful. She got me a room and actually did provide service with a smile. Once I got to the room, the TV in the bedroom area didn't work, it had lots of cables hanging from under it. The light by the bed also kept turning off and back on every few minutes, which was really annoying, and the shower had very low water pressure. So, the next morning, after our showers, I called the front desk and let them know about these issues. When we got back later that day, the room was made up and all those issues were resolved! The room was pretty clean and definitely comfortable. We had one of their suites that had a separate living room and king bedroom, which is nice to have when shopping and wanting to spread out. The staff we encountered throughout the hotel were friendly and helpful, especially the staff working in the drive-up area. We loved the convenience of this property, as it's easy to get anywhere in the Copley Square area via indoor walkways, which is nice during inclement weather. Definitely will stay here again!

    The renovations here were absolutely worth the wait. I love the new spaces, and the redesigned…read moreExecutive Lounge is stunning. This is a large conference hotel, and over several stays I've consistently been impressed by the customer service. My first visit was while the hotel was still under construction. I actually lucked out with a lower rate because of some of the negative reviews at the time, but what stood out to me was the hotel's transparency. Before I arrived, they sent a note explaining the construction and even provided bonus Marriott points for the inconvenience. I also found the rooms to be exceptionally clean and spacious, which is why I continued returning throughout the renovation period. The location is another major plus. It's an excellent area for walking, shopping, and dining. I just returned for a one-night stay and was honestly disappointed that I couldn't stay longer to enjoy all of the updated amenities. Kaiya at the front desk checked me in with such genuine warmth that it restored my faith in hospitality after a few disappointing experiences elsewhere in Boston. I had a last-minute work schedule change and needed an extra night after I couldn't extend my stay at my previous hotel, and the welcome made all the difference. The housekeeping staff were also warm and friendly, and Haley was incredibly prompt and helpful. Boston is an expensive city, but I believe this hotel offers outstanding value for the nightly rate. Between the beautiful renovations, excellent service, spacious rooms, and convenient location, it's become one of my favorite places to stay. I can't wait to come back. Valet parking is $72 so may want to consider a nearby lot of street parking which is free 8pm-8am: you would just need to review the signs carefully

    RE/MAX Realty One - realestatesvcs - Updated October 2026

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