Probably the least accommodating and most unpleasant business I have ever tried to work with. I ignored several red flags before even going in to their office to submit an application, at which point I the attitude of the employees convinced me I shouldn't have ignored the previous warnings and saved myself a bunch of hassle.
Initially I found out about them by finding a rental property on craigslist that perfectly fit both my needs and my budget. I immediately sent an email saying I was interested. With no response, a couple days later I tried calling. I looked up their website and confirmed their contact information and tried again... and again. a month and a half, three emails and more than a dozen calls later I finally got a returned call, while I was at work and couldn't answer the phone. Immediately after work I tried to call them back, but yet again no response. this happened a few more times, the only time they appear to use their phone is around 11 am. I gave them the contact information of a currently unemployed friend as the number to call back and finally he was able to speak to someone and set up a viewing of the property I was interested in, and one other similar one. The showing went fine. Afterwords I looked up the property management company online only to find that they had almost nothing but one star reviews no matter what website I looked on. The property really was a good fit though so I kept trying. I called in to the business hoping they could mitigate the concerns caused by the negative online presence, they didn't care all the property manager said was that it's a business, there's bound to be dissatisfied customers... not comforting. they also expect the full security deposit along with the application, before any papers are signed in cash or money order. I still ignored this because I liked the property and so with a large amount of cash in hand, I went to the office. there was a new guy I spoke to initially who was just about the most helpful person at the company, but he didn't know how to do anything so he asked the lady in the adjacent desk who then came to "help" me with a condescending attitude. going through my paperwork she said, again in a very condescending way, everything seemed in order except they had raised the deposit amount by fifty dollars, which didn't reflect on the website. I she said i could come back later with the proper amount but that they wouldn't accept the application otherwise. I was on my way out of town right after dropping off this application and was already running a bit late. I asked about using my credit card, or other forms of payment, but she was quite curt in telling me that she wouldn't help me find a solution short of me wasting more and more time.
The whole experience has left me quite confused as to how this place has any customers. I gave them the benefit of the doubt again and again. but they just had no interest in my business. read more