Unfortunately they have left a vulnerable friend with mental health issues and a young child to care for with a massive pile of turf and mud, all the off cuts from the decking, paving slabs, bags of waste, which they said they would take away but have left them to deal with it.
Then the day after she messaged to ask what could be done and they replied with a terrible message about the complaint only coming when the bill came in.
Very unfair, as the complaint could only ever have occurred post the completion of the job.
This isn't a small pile of turf and mud it's a large mound. It's caused her additional anguish and could easily have been put right.
I wouldn't use the firm given the mess that was left, a reputable company would agree on disposing and have things listed in the invoice. read more