Vendors Beware!! I'm going to get straight to the point. Pure Property Management / RCMP operates under a 30-day net when it comes to payments. In the contract it states payments could be received between 5-30 days. Never expect the lesser, if anything, expect greater than the 30 days. We worked in the Birmingham, Montgomery, Tuscaloosa and Huntsville Alabama areas. Within 30 days we billed out over 10k worth of invoices. From the beginning we were given vague information on when to expect our 1st payment from our point of contact Val. We were told you should expect something on the next billing cycle. NOTHING was clear on when to expect a payment. It wasn't until we were approaching 30 days on the invoices that we were able to speak with Jami in the Birmingham office, she informed us that payments depend on if the owner has money in their account to cover the invoice IF NOT they would have to wait until the resident paid their rent and then we would get paid. ( **SIDE NOTE. You have to give an estimate for EVERYTHING. There is no NTE (Not to exceed) amount on no work orders. A lot of the work could have been done the same day but we had to wait days if not weeks for approval. For example a hot water heater burst in the tenants home and they had to sit with no hot water for 10 days because we were waiting on an approval.) If we would have known that this is how they operated we would have NEVER signed on to become a vendor. When an estimate is approved by the company, we expect that company to pay that invoice on behalf of their client. That company should get their money from their client. Now fast forward, we have gotten most of our invoices paid but it has been like pulling teeth. There is now another manager over the Huntsville, Tuscaloosa and Montgomery area and she (Michelle) is stalling on paying an invoice that is now over 45 days past due. read more

I have literally nothing positive to say about this company. Thier viewing times are atrocious, staff is grossly and disgustingly incompodent. These are the people you rent from if you have a 500 credit score. read more

My sister and I bought a house from RCPM in August 2021. Glenn was the listing agent. RCPM had just flipped the house. I think that blind 5 year olds would have done a better job than the idiots that work for RCPM. RCPM brags about being veteran own and operating; these guys obviously had all their brain blown out while in the service. They illegally installed the HVAC system in our home without getting a permit from the city. There's physically not enough space for the HVAC to be in the attic but they squeezed it up there anyways and butchered the ceilings to seal it up. Now the entire system has to be removed from the ceiling and reinstalled. No one is able to service the system to keep it running. RCPM had Doug install the HVAC. Doug works for Total Maintenance which RCPM owns. They also put our hot water heater on the same breaker as our dryer so the breaker constantly flips. Our toilet wasn't secured into the floor. The dishwasher wasn't wired correctly so the breaker kept tripping. Our towel rack was solely being held up by plaster. Some of our lights randomly stoped working so we had an electrician come out who told us the house was an EXTREME FIRE HAZARD as they had left exposed high voltage wiring in the attic and high voltage wire junctions that were not secured in junction boxes. This is a joke of a company, I've spoken with neighbors who currently rent from them and they're having some of the same problems with their house too. It's sad that RCPM took advantage of the housing market and pushed this house off on us to make a quick buck. No integrity what so ever. Attached are some photos of the wires left in our attic. The original house listing and a statement from an HVAC technician. read more

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I am so grateful that I went with RCPM to sell my home! The transaction was smooth, communication was incredible. Thank you, Rocket City Property Management! read more

Terminating their customers contract as they wish !! not responding to their clients call promptly and don't accept any criticises! All the good staff I knew have resigned from them! .... why !?? read more

I rented from RCPM on 2 different occasions. Both times I had absolutely no issues with the maintenance or the admin department.

Still living in the COVID days, no one is ever at the office, and good luck trying to get someone on the phone. My wife and I have been renting a unit for two years here in Huntsville and we get more done through directly contacting the land lord. The first winter in our unit, heat was out although a PSA was sent out to everyone to contact their emergency number (no one picked up and their COVID excuse was simply piss poor) for fixing any issues, it took about two weeks before any one was sent our way. I almost feel sorry for our landlord considering that the property management company leaves one of their clients in the dust on MANAGING THEIR PROPERTIES. In some years I hope to invest into real estate in the great city of Huntsville, and I know for damn sure RCPM will not get a call. Pricing isn't bad, although we're living in the Chicago of Huntsville- whatever you do, if the rent is less than $1000/month, then you'll be a neighbor and hopefully you're carrying for the right reasons (unlike most in the area). I'd give zero stars if possible, if RCPMs name is on the unit you'd have better chances providing your self shelter/safety under the parkway. read more

In all seriousness, this is by far the worst property management company I've ever had the unfortunate pleasure of dealing with. The house we were offered was marked as move in ready, but was far from it. Was missing knobs, water leaks in four different places, unkept bathroom and heavily stained with years of calcium deposits. Not only that, but the houses these people offer you are way over priced for the market. $600 dollars a month for a house that costs less than $75K. These people are fully taking advantage of low income communities by exploding the fact that many of their customer base cannot legally own a house for one reason or another. Unfortunately, despite all of these moral conflicts, everything they're doing is technically legal. Which they make sure to tell you. And mind you, this this literally just the surface of the long list of issues and complaints I have with this business. If you're in the market to rent, I beg you to look elsewhere. read more

Not even one star, I can't say anything good, I was raised to find good in everyone, my parents were wrong.

The worst company to rent from! I complained of a leaky living room window for 7 months that poured water into the middle of my living room and smells of mold and urine every time it rained for 7 months! They sent people who did absolutely nothing to fix it! A potential new owner came with an inspector who verified black mold all up under the house and ducts not connected, he said I'd been breathing mold spores the whole time and advised me to close off my vents! Now I can't turn on my heat or air for 6 weeks yet they still haven't helped then blocked me from putting in any more work orders! Slum lords! read more

This property management is a joke. They never finished work orders never return phone calls always put on the emails saying that the work has been completed when I has not been in this house for three months and always had over $300 light bill.i spoke with 2 maintenance men that came out to look at the what needs to be done and never finish the job at hand. Abby the person over this property never calls back and refuses to speak with me only to my partner. DONT RENT FROM THIS PLACE SAVE YOUR MONEY AND GO SOMEWHERE ELSE!!!! read more

this is LITERALLY the worst property management I have ever encountered. first of all, they are horrible at paperwork. I had to go to my previous landlords FOUR times in order to get information they had been given when they bought the place I was living in. secondly, I still have not received my deposit back after many discussions and showing them the laws that a property management company takes on. because they will not adhere to the law. I'm am going to be suing for the return of that money and more, once I can afford the lawyer. if another place is available by any other rental company, take it. read more

If I had the option to give zero starts I will give like -10! This is the worst of the worst please don't rent we them ! I been in the US for 14 years I lived in a lot of places and I can say that this company is the winner of the thieves! They kept my whole deposit charging ridiculous amount even having proof of the condition of the property when I received it ! I have the walk through paper from then and pictures showing them previous condition and now the take all my money . I am talking to an attorney because I prefer them to have my money rather than this RCPM company! Don't tent with them please be careful read more

On February 22, i submitted an online application for a rental property which required an associated cost at submission. The next day i recieved a call from an agent (don't remember name as I was handed off to another agent because the first one couldn't answer my question), we spoke about my situation and I explained to the agent I needed to speak with my wife before committing to any agreements. The number that called my phone was the same number i called back and left a message stating I had further questions about the application and property. I have yet recieved a call back and i geel ripped off by this company as I never recieved any resolution to the payment for the rental I was inquiring about. read more

I wouldn't refer anyone to this company they take no one to be Loyal.. Complained about this attic having loose bowel in it since I've stayed here.. Everytime I put in work orders they delete them also Mold stays present here reported it and someone came and sprayed water to remove it.. I suggest anyone to bypass this Business.. read more

I been renting from them for years now. Love their customer service. Maintenance can be a little slow sometimes but other than that. The company is great read more

Have written and called info@rocketcitypropertymanagement.com and (256) 417-6840 {only ways found to contact them as they bought out the NWAla properties but have NOT made their portal/only way to contact that way, show for ANY of the properties in this area}, and none of it worked. It all started before they bought out Rhodes below, and contacted RCPM over and over via email and phone stating issues, ongoing, and that expected the ac/heat to be fixed, properly this time, and also hot water to shower along with the toilet that is literally falling apart as well as seeping out urine and feces from both sides {probably due to fact it moves about 6-12 inches both ways, back and forth just trying to sit on it, and is hazard just to try to sit on}. At this point, have on/off usage of hot water in shower, both of us are disabled in various ways, and no matter what or how they are notified we are ignored. After they went on a totally closed for business holiday the other week {for about half a week or more}, they today 21st of March they sent Seven Day Notice to Pay Rent or Quit, which they taped to the door today BUT BACKdated to 13th of this month, and NO letter at all in the mailbox. We still have sporadic hot water for showers, at at danger just going to try to use the toilet, still have had none of the other problems addressed {not even the lack of proper heat/ac}, and then they BACKDATE a 7 day notice, on a PTSD ex-service member with various health issues and a legally blind room mate with own varioius health issues. Tim Rhodes Properties, LLC No use giving contact information, no email, online only issue reporting, usually don't answer phones. If put in maintenance request in person tend to ignore, online tend to do same as well as claim whatever it is has to be one by certain set of workers, never do any actual work needed. Sold out to Rocket City Management back in January 2018, but they still don't have their site showing any properties in the quad city areas including these. They also require signing up for thier site, but it asked for password that was never requested to be set, then never sent 'replacement' after a dozen requests. Told them in DETAIL BEFORE moving in he had PTSD and mobility issues plus stayed cold so high heat and stopping drafts, so downstairs only and not lot of noise, and that I was legally blind but super hearing so issues there. Requested all these before, nothing done since moved in, reported monthly when paying rent and ALSO by email ever other month -- Front door/back door appears as if jimmied in past, huge gaps, unsafe, not properly sealing to keep out various pests coming from other units as THIS place was sprayed BY US when moving in and items checked as brought. Kitchen floor large areas of soft/weak spots and tiles coming up, when opening drawers whatever weather is outside is temperature blowing from those not even inside ac/heat temp, bathroom window no full frame/messed up, blown in foam stuff on outside apartment/inside living room window, shower stays on partially even when bath/knobs don't turn full/right/shower head leaks NOW for MONTHS reported NO WATER as ALL in shower even though has in bathroom sink and kitchen, sockets in various rooms don't work/unusable/loose/hazard, fridge missing/loose strips, runs constantly but not cooling right/noisey, claimed {LIED} never reports about noise upstairs but others confirm MANY complaints MONTHS up to 20 hours DAY stomping screaming crying least 2 adult 1 child & have had police and child services called plus constant company with main door open so echos etc through stairwell surrounding apts. The 'fixed' ac/heat unit{s} only worked for a bit and have not worked all through the winter without having to turn it up to 75 or more which still doesn't address all the leaks from windows and everywhere else. Had to wait to move in, told had to clean carpets and appliances and paint etc; was no carpet, haven't been for ages, appliances filthy and only half work, not painted in years. There are messed up locks, doors, sills, bugs now because they don't spray block apartments at time so end up being bug free until spray apartment near yours. The law REQUIRES LANDLORD to provide QUIET ENJOYMENT in return for paid rent, something NEVER late on, and STILL NOTHING. Do NOT even have hot showers but every few days, and the heating/ac works {if at all} at about 3rd rate but 10 times the electric. read more

I have been calling and emailing for just over a week trying to rent a property from them. I do not want to file an application until a few questions are answered. The phone is robo answered and no one returns calls. Emails generally go unanswered I have sent 6 so far and once was asked for a phone number but no one called me back. read more

I've had a great experience with the staff. Everyone was very helpful. Definitely had a great experience and will use them for all my property management needs. read more

Mold in house, put in multiple requests to have it removed and it never has been. Water damage all throughout the walls, the first month and a half there was no fridge, there was a shed in the backyard that had personal items in it, which they came, removed all of our things, and tore down the shed leaving all our stuff on the side porch, without ever notifying us. They never respond to us, have told us multiple times that maintenance would be in contact and they never have. They don't respond to phone calls either. Why pay $800/mo for half a house? read more

BEWARE HOMEOWNERS HIRING PROPERTY MGRS - As a renter looking for a new place, I have used Trulia and Zillow to contact property managers and view many homes in the past several weeks. I learned quickly that Rocket City Property Mgmt will not return requests to view homes and to not hold one's breath on them contacting back. After realizing this, I saw a home, and decided to call the phone number to request a showing. This was a Thursday... they suggested that I show up at the property on the following Tuesday at 9 am at the location. I said that would be difficult with my work schedule and I didn't think I could make that. They did not care and said that is the only showing they will be doing. I can't imagine the folks that hire this company to manage their rental home knows how unhelpful they can be in showing the homes, or that they don't seem to arrange visits in any way around standard work schedules. I can imagine this limits the applicants quite a bit. To cap this off, I then called the phone # today in order to see if they could be so kind to show me two houses that I never heard back on, and the number appears to be disconnected. I sincerely hope that the owners of these homes are aware of this. read more

I moved into a property 2 weeks ago (1014 Ave. B SE Cullman, AL) and it has been a nightmare trying to deal with RCPM. Dealing with them before I ever rented, my better judgement told me not to but I pushed it away (VERY difficult to contact and get replies to phone calls). I wish now that I had listened to my inner voice! The dishwasher was filthy and the drain is clogged from lack of use. It has been 11 days since I put in a maintenance request to get the drain fixed. I have been lied to multiple times about when to expect it to be fixed. Now my emails and phone calls are going unanswered. I am currently trying to reach the property owner so I can get the issue resolved. If that fails I will turn in my 30 day notice for moving. I hate to take that step but what else can be done? TWP 63 at com cast dot net read more

They dont return or answer calls, dont fix anything, and only reach near rent time to remind you to pay.

Very poor in house maintenance. Arrogant with regards to repair quality. Appears to have confused and conflicted interest.... they will fee you to death!! read more

I would NOT recommend this company to anyone!! 0 stars!!! You can NEVER get someone on the phone, and when you email, it is days/weeks before they respond.We had a maintenance issue with the ice maker when we 1st moved in, and it was weeks before Maintenance ever called me back..by that time, WE fixed the problem. They will take any and everything they can out of your deposit so you don't get it back. I cleaned the house SPOTLESS when we moved out and it was atrocious when we moved in "because they had just got the property before I rented it"...yet they still are taking $300 out of my deposit for scuff marks on the wall, dirty oven (that was that way when we moved in and I COULD NOT remove the burnt on stains) mold in the fridge (bc after I cleaned it, it sat there with no power for 2 months) a $10 AC filter, a broken bathroom drawer THAT WAS BROKEN WHEN WE MOVED IN BUT WE TRIED TO FIX, and $10 blinds from walmart. Yet they think that adds up to $300!! I would definitely look elsewhere to rent if you want an honest company!! And we were perfect tenants! We paid our rent on time every single month for over a year. read more

As a home owner who lives out of state, I cannot recommend Rocket City Property Management to anyone. If you are seeking to rent out your property, this management company is a poor choice. To start, the original 'portfolio manager' assigned to my account did not keep adequate records of my requests in their files. These requests were, no pets allowed, and that a shed onsite was not part of the rental. Secondly, the renter they secured for my property could not have passed a valid background check and done the damages that occurred. The renter selected had a total disregard for the property. Thirdly, the repairs they made thru a third party were either not done, not done completely or were more expensive than necessary. The other things I cannot recommend as a homeowner is the lack of a thorough walk thru inspection to assess damages to the property while the tenant is still renting the property and the final walk through was not done in time which allowed the renter to move out without assessment of final damages or missing property. The renter mailed in the keys and forfeited the final rent due because of what had been done to the house and what was no longer in the house. Rocket City Property Management took a month to do an inspection and send me a 'make ready report' which listed the damages and missing items and was actually a bill of what repairs were needed. The 'portfolio manager' did not even call or contact me ahead of time to give me a heads up on the condition of my property. If you are a home owner who lives out of the area you do not want to list your property with this management company. read more