All my transactions and interactions are totally professional. Personell are all attentive and well…read moretrained as well as very friendly.

Normally I don't have problems at this branch at all, and I understand that everyone is human…read more Having said that, I wanted to say that I was very disappointed in the drive thru today. I put a decent amount of money in my personal account ($6500) from a personal account at another bank. I've done this before and never had a hold put on it. I think my mistake was that I was driving our errand vehicle that had seen better days, but I drive an amazing amount of miles in a day and wanted to put the extra on our beater vehicle. It's loud, it's ugly, I get it... BUT this is the first time I've ever been told that the check would have a hold out on it. I told the teller I'd be happy to call my other bank and have them verify the funds were there. She said she'd talk to the supervisor. After that it was decided there wouldn't be a hold on it because they reviewed the amount of money that goes in and out every month and the fact that we don't bounce checks. It made me feel pretty small today. And I hope that the teller can learn to not judge a book by its cover and review the account first. It's unfortunate that I never get questioned in my brand new car. People are more complicated than a vehicle they might be driving or an outfit they may be wearing to run a quick errand

I moved back to Wichita from NYC with my wife who is from Barbados. We decided to go with Carson…read moreBank on Douglass St. to open a local checking account for ourselves because it was the closest bank to our college hill home and had good reviews. It took over an hour to get a joint checking account open for my wife and I, and I used a check my parents had written which was my grandmother's inheritance money to open the account. Well, there was confusion and my mother moved money to her savings account before the check could clear and it bounced. I get a call from Carson Bank the check didn't clear, and the result was they were closing the account. They only needed $100 to get the account open and we spent an entire hour (shouldn't take that long) for the account, so I told them I would get the check situation sorted out, and bring them $100 in the meantime. I get a call back a few minutes later that they spoke with their supervisor and they are closing the account. Now, that's fine, because I would never want to bank with an institution that treats its customers this way, but why were we not given the opportunity to bring them $100 to finish out opening the account? I'm not one to pull the racist card, but I'd be willing to bet $100 a black foreigner being involved was the reason we were cast away so quickly. First they gave my wife trouble for her New York ID saying they wouldn't accept it. Then once the check bounced they must of been so relieved to have an excuse to not have to deal with her. If that's not the reason, I'd love to hear their excuse. Anyway, a blessing the check bounced and we aren't banking with Frank L. Carson III.

From the owner: Call For More Informationread more

Great bank and can easily get you the card replacement in that location and took care of your…read moreproblem right away.

Was great. Now the customer service is horrible…read more They have to have a data breach, literally got a new card because of fraud went home without using it and was already getting fraud charges on it. They've had to replace my card 5 or 6 times from fraudulent usage, funny that none of my other cards are affected even though they're used more. Now the guy at the Derby branch told me that I need to switch banks and they won't give me another card. The girls working in there were just laughing at me about it. Because of this I tried to withdraw all of my money, even without any pending charges they would only give me $100 out of a few thousand. WTF! It's my money.