One of the Most Frustrating Customer Service Experiences - Never Again This was my first (and definitely last) time purchasing from RC Willey, and the experience has been nothing short of a disappointment. I ordered a dining table that was scheduled for pickup on Thursday, 5/15. When I arrived, they only had the table base ready and casually mentioned that the tabletop had arrived broken and I'd need to come back in a day or two for the replacement. No one had the courtesy to call me beforehand to let me know it was incomplete. I could have avoided wasting my time and gas if they had just communicated. They said they would call me once the replacement tabletop was ready--they never did. I had to follow up myself, only to be told that it had arrived. When I finally opened the table base box, I found that a key structural piece (the connecting bar between the legs) was missing. I called again and was told they'd have to order another base just to give me that missing piece, and it wouldn't be available until the following Thursday--a full week after my original pickup date. They did offer free delivery for the part, which I appreciated, but the damage was already done. I decided to contact customer service to express my frustration and cancel the order altogether. The rep I spoke to couldn't have been less helpful or empathetic--no apology, no attempt to make it right. Just a flat "OK" and a direction to bring back the table for a refund. So now, I have to make another trip to return an item that was never complete to begin with. RC Willey completely failed in both communication and basic customer service. This whole experience has been stressful, disappointing, and a total waste of time. I was genuinely looking forward to this purchase, but after all the unnecessary back-and-forth and the lack of care from their team, I can confidently say I won't be shopping here again. read more

I had mattresses delivered from RC Willey. One of the mattresses was for a murphy (folding) bed. The bed has a gas lift to assist in folding the bed. The delivery guy yanked the old mattress off without compensating for the lift. The bed slammed close with the legs extended. The top of the murphy bed wood now has huge dents in it. The store said, "oh we are sorry". We will forward your claim to corporate to see what they will do. "They will probably just send you a check for a couple of bucks". So, they ruin a custom murphy bed and now they will send me a couple of bucks. I will never do business with them again! read more

RC Willey - Furniture Stores Near Me - Reno, Nevada

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Negative stars ! DO NOT purchase anything from RC Willey. Absolute horrible customer service. They improperly installed a washing machine therefore causing a water leak in our home. I called customer service right away. And they advised to call a restoration team immediately. They DID NOT cover anything !!! It was an absolute nightmare!!! Go anywhere but here for furniture and appliances !!! We filed insurance claim with claims department. All they did was put up a fight. I had pictures and proof of leak. And RC Willey offered NOTHING claiming it was "pre existing" . Horrible experience, beware ! read more

I couldn't be happier with the RC Willey delivery team. They arrived right on schedule and were highly professional and friendly from start to finish. I especially appreciated how respectful of my home and property they were while moving the appliances. They did a flawless job of hauling away my old refrigerator and ensured the new one was perfectly set up. Fantastic service--highly recommend! read more

The gentlemen who delivered my chair this morning were respectful and treated my delivery with much care through the challenge of bringing it up a narrow stairway in my home. They never complained not once. Also the gentleman who sold me the chair met all of my concerns. Extremely happy. That's why all my furniture is purchased through RC Willey. read more

I was looking for a certain type of recliner that might be beneficial for a mid back issues. I was so glad to find Julie Dragon, a sales associate at RC Wiley, she knew where all the types of recliners I was looking for were located throughout the store. She is very kind, patient and not overly assertive as some can often be. I found the exact chair I needed and I love it! Thank you so much Julie! read more

After a disappointing start to finding a sofa we gave RC Willey a try. Found exactly what we wanted and it was delivered four days later. We were kept updated on our delivery date and time and the drivers were quick and professional. Couldn't be happier with the service and price. read more

Just had the repairman out to check the LG Fridge I bought 2 1/2 years ago because the sales person said LG was so great!! NOT! If you buy an LG fridge you should also buy a backup that is NOT an LG so you can keep your food cold when your LG quits. And when you call RC Willy for help, be prepared NOT to get any because they don't care as I was told they sell them they don't fix them. ONLY a certified LG Repair person can work on anything LG, they someone claims they can fix them that isn't certified, they are lying to you. The repair guy that has been in business over 35 years said although he is certified, he refuses to work on LG because they are so bad, they are the worst rated at the bottom of the list, he would not own anything LG. And he said if they tell you they are a great product, walk away, because they are blowing smoke. The next worst is Samsung, which I was shocked, but I've heard that from others. If the salesman was like the one I talked to, you just couldn't get any better than LG... he must get a kickback!! Buy a GE!! Or something other than LG or Samsung! When a repairman won't own them, no one should! Kind of a big red flag!! read more

I did not receive prior authorization this was a partial delivery of one of two bookcases, which was delivered in unsatisfactory condition. I returned to the store but had a verbal commitment from my sales representative that she would contact me before 5:00 the same day of the delivery regarding the status of the remaining bookcase; I was not contacted. Returning the bookcase and expecting a full refund including the delivery charges. read more

Had to call around to local vendors as I needed a dryer and needed it fast. We are drowning in a sea of dirty laundry and time is of the essence. With the current shipment challenges (I have waited since Sept 2021 to get my new dishwasher from a competitor), I just couldn't wait months to get a clothes dryer. Called RC Willey and they looked up my account. I had purchased a washer from the in 2018 and I needed a mate. Luckily the one I found on the internet was in stock and they can deliver next week. Did the transaction all by phone, payment, scheduling delivery and all. Very pleasant sales person. "Bob's your uncle" read more

RC Willey - Help is on the way! - Furniture Stores Near Me - Reno, Nevada

Delivery drivers were on time and set up my recliner's faster than I expected...here and gone in about 10 minutes. I appreciate how prompt and professional they were. read more

On July 31st, I went out to R.C. Willey to check on the status of my flooring order and speak to Greg Topol, the salesman. He was pleasant and very willing to help me with my questions. When it was time to speak with the finance department, a woman by the name of Victoria said come up to the window. I told her what I needed to do she said I didn't have enough credit, so I wanted to apply for higher credit limit. She actually badgered me and was very condescending toward me, kept wanting my bosses name, and wanted to look at two forms of ID but all I had was my credit cards so she took those,, after a few minutes of being imbarrased by her I said never mind and left the store. I don't need the credit card you offer, but I liked the 12 months of no interest, and thought your store had the best selection of carpeting. I will not do business with you due to your poor customer service, and will take my business elsewhere because I get embarrassed easily, and I don't need your employees to make me feel like I am trying to cheat you out of something when all I am doing is trying to get some work done in my house. You lost $4000 sale by the way,, I guess she must be worth a lot to your store,, keep her and you will definitely one day go out of business.. she does not have good customer service skills in any capacity.. She is right down hateful! read more

I have nothing but positive reviews to say about all my experiences with RC Willey. October 2016 - New King bed 2018-2019 Two piece sectional December 2021 - New washer dryer Summer 2022 - New queen bed, box spring and headboard/footboad October 2022 - Matching night stand/dresser (ordered at same time as previous but was on back order) February 2023 - New fridge and sectional I don't recall who I worked with prior to the bed set. Ana helped me with the bed set and sectional. I don't recall the two employees in appliances who helped me but they were both very helpful as well. Each encounter for a purchase was nice. The employees respected my budget and requirements for items. They did not try to upsell me or convince me to get extended warranties. They offered them and then if I declined, they were content with that decision. The deliveries of the items also went off without a hitch. The deliveries arrived within the expected two hour time frame. Movers were quick and efficient and did not damage items or things in the home. I will continue to buy items from RC Willey as I've never had an issue with them breaking down or being faulty. read more

So luckily, we had the extended warranty.. but that doesn't cover parts.. just the material.. We paid for the part back in February and the part arrived last week. Technician arrived today, and I actually forgot which section was not working.. Finally figured it out and he also realized that the last time he said the section would have to be repaired in the shop.. Ugh.. so will wait for them to schedule a pick up date and time then he can repair on a Friday ...maybe I'll get it back sooner than a following Tuesday... read more

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Rc willey sent repair service who called electrolux and they told him it was an installation problem and not to do anything and contact rc willey who seems to know nothing. read more

Went furniture shopping all across town and made this store my last stop because it is near home. Very nice layout a lot of selections. I was deeply disappointed by the discriminatory treatment. The greeter did not greet us, she looked us up and down judging us solely on appearance and skin color is unacceptable. Another family walked it behind us and she greeted them. I was absolutely speechless. We continued to walk around not one single sales person approached us. We decided to leave as upon leaving we receive the same treatment. I looked at the older white women and I said have a good night she just smiled and did not say a thing. Few feet behind us was a white couple and she made sure she wished them a good night. There is a lot of room improvement! I would not recommend anyone stop shop here! read more

They have a beautiful showroom with everything you could possibly need to fill a new home. I have been here several times with my folks to look at various items for their place. They ordered a really nice TV console and glass tables for their living room and dining room. Everything was delivered when promised and came with satisfaction guarantees. The first set of dining chairs that arrived with the table didn't go well with the dining room, and there was no hassle to switch them out. While awaiting the new set of chairs, they were able to keep the first set so only one new in home visit was needed. Customer service was friendly and easy to deal with. The store is huge and fun to walk through. read more

I bought the worst refrigerator in the universe for $5K, waited over a year for delivery and have had nothing but problems since then. Thanks, RC Wiley, for the advice and guidance that caused me to buy a Kitchen Aid double door, very nice looking piece of Cr**. Kitchen Aid is the King of Telephone Sludge (transfer, wait and repeat that until you vomit). They basically have no service department, not one that answers questions or helps in any way. If you are thinking of buying a fridge at RC Wiley, stop now. read more

Flooring department will not resolve a poor installation. Promises to return phone call but do not.

Terrible customer service! They delivered a cracked marble table to me, I said it's broken and they ordered a new one only it was broken too. This happened two more times only they called me before each delivery to tell me table was broken. Customer service actually asked me if I wanted to keep it, are you kidding me?? I have tried for the last month to get this taken care of and they are totally shinning me on. I will not give up though, I will find the owner (as the manager won't respond), and I will keep calling, and emailing, and using social media to warn about this company until something is done. The crack goes all the way across the table. read more

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I've always shopped here as the experience is great, quality of furniture is nice and the sales people aren't overbearing. This time we came in specifically looking for a couch and Kazen helped us. He was fantastic. Informative, knowledgeable, funny and just let us do our thing and helped us when we needed help. If anyone is looking to purchase furniture from RC Wiley, you absolutely should ask for him. You won't regret it. read more

Customer service is very poor. We walked in determined to purchase items for our home. We were not approached. Furniture Selection seemed old and very repetitive, nothing really caught our eye. The over all value is comprable to other retailers. read more

I am writing this review to express my profound disappointment and frustration with the service I have received from RC Willey thus far, specifically concerning the extended warranty on the furniture set (table and chairs) we purchased for $3,101.76. We made this investment based on the assurance and explicit promises that the extended warranty would cover any damage, including accidental, given the family environment with our five children. Trusting that is not just a commission based sales tactic your floor employees use to sell these warranties, as we believe Rc Willey is much above this which is the exact reason we choose to purchase from your business and not from cheaper places with easier return and equally beneficial warranty policies. To date, our family has been loyal customers of Rc Willey since June of 2020, and we have spent a total of $22,770.24. Purely due to how much we trust in your companies professionalism and care they place into the items and warranties they sell. We have purchased 37 total items from Rc Willey for our home not including the individual bed set pieces which we have three of. We have purchased to date SIX warranties totaling $989.94, that covers 22 individual items in our home. We also hold a credit line with your company that has never been defaulted on. Despite our due diligence in confirming the specifics of the warranty coverage at the time of purchase, our experience in seeking service and support has been nothing short of a nightmare. We have encountered continuous pushback, delays, no shows, and outright refusals from the warranty company regarding the coverage of certain damages, contrary to the assurances given by your sales team. Our repeated attempts to resolve these issues through customer service have been met with inefficiency and a lack of urgency, exacerbating our inconvenience and dissatisfaction. The recent communication, stating that the damages previously promised to be covered are now excluded, and the refusal to replace our discontinued set, is not only disheartening but feels deceptive. The proposal to credit us a mere $1,900 instead of honoring the full value of our initial purchase or providing a reasonable solution is unacceptable and not in line with the promises made verbally and in the written terms of the warranty. This not only undermines the trust we placed in RC Willey but also suggests a disregard for customer satisfaction and ethical business practices. We urge RC Willey to review our case with the seriousness it warrants and provide a resolution that respects the commitments made at the point of sale. We expect a full acknowledgment of the warranty terms as promised, covering all repair costs or providing a full reimbursement of every item in the dining set and warranties purchased for that dining set or a suitable replacement for our dining set. Your prompt and positive response is not only crucial for resolving our current predicament but also imperative for maintaining your reputation and customer trust. Order #46090124 read more

Toni here is great. She was friendly, approachable and very informative. she showed us various couches in our budget, taste and size as we were looking for very specific features for our small apartment. Very friendly and helpful service from Toni! read more

While I've always had good service here in person, trying to reach their customer service line for warranty issues was nigh impossible. I finally got a hold of somebody somewhere online to respond electronically. We bought a dryer less than a year ago from them and it stopped drying. Not even a year!? Why yes, not even. The issue was referred to the appliance repair company the my use here in Reno and they actually did call to set up an appointment for the following week. YAY, I'll be able to do laundry on Tuesday. NOPE! How mistaken was I. Silly me thought a warranteed relatively new appliance would be an easy fix. The repairman has to now get an approval to order the part before he can fix it. Another week to wait. I'm just going to call our regular appliance guy and pay to fix it. I will not be purchasing anything with a warranty from RC Willey in the future. I'll add on that we did buy a couch instead august of this year. Parts of it were on back order till Oct 17. Do we have it all? Nope..it's now on back order until the end of November. So we're stuck with an incomplete sectional and a non-functional dryer thanks to RC Willey. Customer service after the purchase is a no, value is a no, return customer is a never again. read more

The 2 delivery men were on time, very polite and delivered and set up our new recliner chair in only a few minutes. it was a great experience. read more

Very nice and delivery people were really nice and friendly will definily useing them again

We have had a wonderful experience with RC Willey. They delivered our new washer and dryer today set it up for us and we received a call soon after to ask how our service was. So far very happy with this place. read more

I emailed as you requested and am awaiting a response. It has been over a week so I guess you don't care to resolve this which is how I figured it would end. Horrible company to deal with. Never again will I patronize them. More time has passed and still no action by RC Willey. Now my sectional seam is opening on the outside of the arm rest. It's not a stress point and not used much so it seems just another example of low quality products. I don't expect they would do anything about under my extended warranty because they always blame the customer even though the warranty was represented to cover the product for any reason. Just checking to see if I received a response. No surprise. I emailed customer service as the "business owner" said. Not even enough respect for a customer to respond. I have no respect for Warren Buffet anymore and he was the reason I trusted RC Willey with my business. Shop anywhere else is the best advice I can give. read more

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Great delivery!! Quick and friendly!! Would recommend!! Love my new buffet!! !!!!!!!!!! read more

Stay away from this store, I've had one disaster after another and the store and corporate office refuse to do anything about it. I ordered a bedroom set 5 months ago and have been getting the pieces in partial shipments with some pieces getting damaged during shipment. They said they are not responsible for the shipping issues and are not responsible for mistakes made by their vendors. They offered no compensation or alternative. When I ask for a refund they said I'd have to pay a 20% useage fee even though I still have not received all the pieces to the set. The corporate office said they can't do anything about what the Reno store does saying "They do there own thing". They also can't doing anything about problems from their suppliers. Stay away from RC Willy because if a problem occurs, they will not take accountability or stand by their product. read more

After NINE months of frustration, numerous phone calls, repeated visits from repair guys, moving the non-functioning chair around my house twice, it appears that this chair has finally been repaired! However, I cannot raise the number of stars because this entire situation has been SO bad. read more

RC Willey has been amazing to us in meeting our needs, more so with the help of our favorite sales associates of Toni Regalado and Chris Cordero who have gone out of their way to ensure our needs were met for planned and emergency needs. They demonstrated professionalism and always caring to ensure that our needs are met. They are the best! Thank you Toni and Chris. Sincerely the Guevara Family read more

I am not a happy customer We bought a 5 piece sofa set In July of last year, well we paid for the sofa in July but delivery did not come untill December, since then we have had issues with the reclining part of the sofa, but all of a sudden they don't service the sofa where I live, they delivered it, but won service it. I even called the corporate office in Utah and they were just as shitty to me as customer service in Reno was. Never again...... The prices are cheap for a reason read more

I purchased an electric leather recliner and have had problems with the controls not working from the beginning, I notified the service department at RC Willey and they have refused any service assistance because the mechanical part of the chair is not warrantied, only the leather is. I am completely done doing business with this company. read more

Looking for a giant furniture store, with a wide selection of styles, shapes and size furniture options? RC Willey has you covered. With that great selection, you'll be followed around by salespeople, hunted like prey, and repeatedly harassed until you commit to working with someone specific... Be prepared to get puppy dog eyes and severe looks of disappointment from the sales people that you did not chose. Be prepared for a high pressure sales environment, spending an extremely long amount of time to complete a transaction - even if you think it's an easy sale, it will take at least 30 minutes. Let's talk about their pick-up process - you have to stand in line in an office, dealing with indifferent teenagers. Then they tell you to wait "5-10 minutes" at the loading dock for someone else to bring your stuff. You sit there for 15-20 minutes while listening to 4-5 employees each mentioning that they LOST your merchandise that you're arriving to pick up. THEN, one of them will come ask you to sign stating that you received it - even though they don't have it and aren't prepared to give you the product. When you tell them that you heard them say it's missing, they tell you that it's not missing and they're just waiting for it to be picked..... THIRTY minutes later, someone new brings the item with NO apology or acknowledgement of the delay. Do yourself a favor - support local business & avoid this place. read more

RC Willey sales are the bomb. We had been looking for bookcases for months when we happened on a sale and purchased 4 along with a beautiful four piece entertainment system for a fantastic total price. They were great quality as well. We couldn't have built all of these ourselves for this price. read more

Updating my review regarding our wall oven and microwave. We went back in and talked to the appliance sales people and they replaced our unit with free delivery and installation. It was a smooth transaction & I appreciated the effort to make us happy with our purchase. read more

Buyer Beware! Customer Service is a nightmare! I cancelled an order and had to basically beg for proof of the cancellation. The proof of cancellation was provided but my credit card was still charged. I had to contact customer service and dealt with a rather snippy woman that informed me I would be mailed a check, which was not communicated to me when I cancelled my order. Zero communication and follow through with this company. Hopefully the sales teams in person are far more respectful and courteous. read more

When my washing machine decided that it had gotten tired of spinning, I started looking for a large capacity top load machine. I found one at RC Willey and the price was good. I called them to finish the transaction as I had heard that the store might actually have a better price. In one phone call, I was able to purchase the machine and get a delivery date. The day before RC Willey called to give me the time slot between 7am - 9am. Bright and early on delivery day, my doorbell rang at about 7:10. By 7:20, the machine was and a trial run going and the old machine was hauled away. The only hiccup was that I didn't receive the text giving me the heads up that they were on their way with an ETA. Smoothest major appliance purchase I have ever made! read more