Atm "take your cash" but, none was dispensed. Yet, it took my card and would not return. Cu staff no help. Claimed "It's not our atm." Uh: 1. It's attached to your building, 2. Subsequent customer at atm made a deposit to rbfcu account, no problem. So, it IS your atm!​​​ read more

On the whole, I've always preferred credit unions over banks and RBFCU was the first I tried in Texas. While I haven't tried using them for loans et al, the basic banking services are good enough. The friendliness and efficiency of their personnel varies drastically; the people at the location on Bell Blvd in Cedar Park are slow and rude. Here, they're just OK. read more

RBFCU - Lake Creek - Banks & Credit Unions Near Me - Austin, Texas

Bank just doesn't work anymore I try to link my bank to cash app Venmo and truebill but for some reason the bank won't link to any of them so I cant use these services and on top of that nobody can send me money threw wire transfer and now I'm bout to be overdrafted all thanks to rbfcu absolute trash bank Cant use it for anything. read more

I have been with RBFCU for almost 30 years. Yesterday the froze my debit card, credit card and my wife's debit card because of suspected fraud on one card. Now we can't even buy a gallon of gasoline. We are moving our fund asap. Good bye RBFCU. read more

If you want to get hit with overdraft fees for Items pending that you can't see, then get hit again with more when an item Posts; knock yourself out. Put this bank up there with BOA for total b.s . Terrible customer service that has zero answers. I was incorrectly charged fees and asked that only one for $24 be removed. You'd think after being a member for close to ten years they'd oblige but nope; they want your money. I'm sure the number of people that will look elsewhere after reading all these negative reviews was worth the $24 fee. This place used to be great and I recommended it. Spreading the word; so many better credit unions out there that respect and appreciate you. read more

Absolute crap hole of a bank. They constantly fraud my card when I try to buy things online. They constantly double charge me when I try to send money to friends using Venmo or zelle. I always and I mean this always have an issue with this bank. They are rude inside and aren't anywhere near the type of bank that Wells Fargo or some of these bigger name banks are. If you are thinking about using this bank just know reviews like this don't just magically get written. This bank is Unbelievable read more

Deez peeplez ya see day gotz all mines muneyz. Iz works for the man allz damn day. Every two weekz he tellz me he sintz my muneyz toz theez peoplez for some keeping. I sayz ok. I come visit these peoplez and theys sez yessir wez gotch your muneyz. We takins real good cares of it so's don't you be a worrin'. Jest go on livez a life and havez fun. Be kind to strangerz and karma may addz a dollarz or two.....Peace out. Love all. read more

RBFCU - Lake Creek - Banks & Credit Unions Near Me - Austin, Texas

better than any big bank will ever be. great services. no hidden charges. friendly staff. read more

I've never heard anything good about Randolph Brooks. Either from people who have worked there, one girl said they are so overly focused on sales to the point where she was so stressed out and was looking for other employment. Or from customers who said they weren't happy with the service that they were getting. Now I have my own story. My boyfriend who is an authorized signer on one of my cards went there to cash a check. They informed him that there is a 3 dollar check cashing fee for non-customers, which is fine most places have them. What is not fine is that they asked him for another form of ID and said that a card with his name on it would suffice, then proceeded to do a cash advance on that card without his consent. Now I have a cash advance for 3 dollars on my credit card and I'm getting a 10 dollar transaction fee for it. I'm currently working with Chase to find out what I can do about this, but I'm so appalled that any financial institution would do this. I used to work at PECU and currently work at another bank, and I wouldn't ever consider doing such a transaction without informing my customer. Long story short, if you're looking for a credit union, go somewhere else because this one is awful. read more

This credit union has free checks if ordered through net branch and rewards you for using your debit card. You can't beat that. At the same time you are nothing more than a number to them. They do not treat you with respect of any kind. Good luck if you try to get a mortgage. I spoke with them for over 2 months. Couldn't ever get any info from them. So I went back to my original lender Willow Bend Mortgage co. and my loan was completed in less than a month. Great rewards but horrible customer service. Choose great rewards or customer service. You don't get the best of both worlds with rbfcu. read more

The staff at RBFCU Lake Creek is seriously AMAZING! RBFCU Checking accounts are REALLY FREE, plus have a FREE Cash Back Feature on their Debit Cards! (FREE $.10 for every single debit card transaction!!!) That does add up throughout the year. They also have a FREE for Members to use Coin Machine! Free Notary Service! Really low Auto Loan Rates...the list goes on! I really feel that they are here to help me in my financial success, if they didn't have us, as members, they would not be here! Their Member Service is outstanding at the Lake Creek location....each and every employee always says Hi to me when they walk by or when enter the branch I am always greeted with a smile. I love them, they make me feel like I am part of their family! read more

Have had nothing but great service and great rates. Highly Recommend Randolph-Brooks. Manager was nice and frendly. read more

I've been with this bank for a couple years now and it's nothing but problems this last week they literally stole $300 from me in overdraft fees that I did not accrue when I went into speak with the manager she was absolutely horrible N spoke to me like she was a robot and I should be a banking expert and an attorney I feel really stupid for recommending My customers to that bank my job is in vehicle sales and that's where I've always sent people to get loans but absolutely no more well I do that or bank with these horrible people read more

this is the second time I have incurred "insufficient fees" for no reason no negative transactions occurred only pending, but transfer kept pending charges from ACTUALLY becoming overdrawn. Used to give RBFCU high praises, and highly recommended them, but NO MORE... $100 on fees without a valid reason. There are other banks out there even Credit Unions and at this point I am canceling my account and take my business elsewhere. Personally recommend you do as well and avoid RBFCU for any financial need. I am disabled and on a fixed income and every penny counts and cannot be wasted on needless and unwarranted fees. read more

Love them. Easy to be a member with kids in schools in the area. Free interest bearing checking. Lots of perks, no fees and they pay me to use my check card. Love them. read more

RBFCU is the best bank! I have my personal and business accounts with them. I get free checks, debit cards with a cash back bonus and edeposits that make like so simple! read more

Although I love rbfcu, this branch in particular sucks. The lady that helped me was rude and talked to me like I should know what I'm doing when they didn't know what they were doing. read more

Do not bank with this institution. Their customer support is non-existent and when you do get to speak with someone, they are incompetent, condescending, and utterly useless. Their mobile apps are useless. You cannot trust your available balance and they will charge you "Convenience fees" any time they want, regardless of how much you have in your account. They are total crooks and I will be closing my accounts, posting, and telling everyone I know in my community and social media of my experiences and hope that no one has to experience what I had to. Their "network" was down and you couldn't use your debit/credit cards and they never notified ANY of their customers, leaving everyone that tried to make purchases the night before a hurricane with no funds to prepare for it. This is the WORST bank in Texas and I can't wait to close my accounts. DO NOT BANK WITH RBFCU! #HurricaneHarvey read more

That car loan rate is now down to 2.9%. And how about a 5.7% rate on a MasterCard? I don't keep balances on mine, but if you do, you can save a LOT of interest. read more

My mom recommended that I try credit unions instead of banks and I first tried RBFCU. Almost 4 years later I can testify she had a good recommendation. The staff is friendly and the services are useful. I use the website all the time and it works super well. I have both business and personal accounts and it's seamless to go between the two. I recommend credit unions especially ones like RBFCU. read more

At first I liked RBFCU-free checking and all. Then, I applied for a loan offering security of my savings account for the loan. They turned me down when I had adequate security. I let that go. Then, I contacted them about a problem with someone using my debit card number to do transactions on Facebook. They refused to put the money back. I let that go. I am working with Facebook to get this resolved. Then, they were charging me overdraft fees when I had adequate money in the bank to cover the actual transaction because I had pending charges that were independent of the transaction. So I got charged overdraft charges for each charge, plus two more overdraft fees for no reason. This is crooked and I hope someone will file a class action lawsuit against them for this soon. I will be moving my business. Also, I am referring to the RBFCU in Buda, Texas, not Austin. read more

Horrible! Sitting in the drive thru for 20/25 minutes and nothing! No hello or how are you. Crickets!!! I would never bank with this bank. I was only trying to help an employee with a deposit. Never again!!! read more

I switched to this bank because I heard good things about them and was trying to get away from Wells Fargo. But since joining I've paid more ridiculous fees because at the end of the day they're all about making money. When you try to argue with them they refer you to the huge manifesto you agreed to when you signed up. So yes, they are "allowed" to charge these fees but that doesn't mean that it's always right! Where's the human element? The person who can look at a situation and say, "this isn't right what we did to this customer, let's make it right." That doesn't exist at RBFCU. read more

Best bank ever! Friendly and helpful people working at all branches. Anytime I've had questions or dispute a charge RBFCU has been able to do it all with no problems and in a very timely manner. You can tell the employees enjoy working there, even the security guards. read more

I don't even want to give this bank 1- star . The manager over here don't know anything more like a robot her name is Debra i hope its accurate , this bank charge you ridiculous fees like overdraft they hold your funds and than post your pending transactions first so that you can get charge all those fees , shady bank and than they only believe themselves no customer service what so ever i don't recommend this bank to anyone. read more

Randolph Brooks says that members can be qualified if they live, work or worship in Austin. My husband and I meet two of those three qualifications, but were still denied membership. We have a branch less than three miles away from our home, but somehow we don't live or work in the right area!? They get one star for false advertising and poor service. read more

Darci is amazing. I read reviews prior to my visit this morning and prepared for the worst and got the absolute best customer service from everyone in this branch. She is understanding, calming, reassuring, and so sweet. I think I would have left in tears had it been the other person/people all the negative reviews were about. She was superb and I am so thankful for her!!! I feel like RBFCU really cared about me today, and that's a great feeling to walk away with from any sort of banking establishment. Thank you, Darci, you truly are an angel. read more

Hard to get approvals for loans even for loyal customers; even set up my LOC for overdraft protection but failed to mark it as overdraft protection then refused to work with me on "overdraft fees". No thanks! I'll go to a credit union that is customer friendly. I also do not like having to log into a separate system for bill pay. Ugh! read more