Came in to SouthStar Bank to open new account. Jazmin, one of the personal bankers, was…read moreknowledgeable, courteous and helped me through the whole process. She explained all the accounts available and mobile features. Quick and easy process.

I have been a customer of South Star Bank for 15 years and have never had any problem. They are…read morealways nice, smiling and helpful.

We had an absolutely wonderful experience working with Kristin Bailey and her team at LoanPeople…read more From start to finish, they were professional, transparent, responsive, and incredibly easy to work with. Buying a home can be stressful, but Kristin and her team made the entire loan process feel smooth and manageable. They worked extremely hard on our loan, followed through on everything they said they would do, and kept us informed every step of the way. What stood out most was their honesty and integrity-qualities that can be hard to find these days. Kristin truly went above and beyond to maximize our seller credits and delivered exactly what they promised. We always felt like we were in good hands and that they genuinely cared about helping us get the best outcome possible. We are so thankful for all of their hard work and dedication. I would 100% work with Kristin and her team again and highly recommend them to anyone looking for a lender they can truly trust.

Amanda Stewart is wonderful to work with. Extremely responsive, thorough, and took a genuine…read moreinterest in helping my husband and I as we navigated the first time home buying process. 10/10 service - highly recommend Amanda and her team.

We live in Austin and we're buying a new home and we turn to Steve and Melissa at New Horizon…read moreMortgage San Antonio. All I can say is Fantastic! Ours was not a simple New home purchase: we had multiple investment properties, had just bought another investment property and we're selling our home. His relationship with the underwriters allowed him to give us assurance he could sort it out: within 30 days we just closed on our new home. ! Melissa was wonderful with the details and communication. Very professional. Steve is quite a genuine character! He's very focused, down to earth, very sharp & huge experience. I'm recommending him to all my friends. And he worked out loan on Christmas Eve to ensure it closed on Dec 29th smoothly. Oh ! And the best rates and no games with fees and points. 5 stars

Denise was on top of my mortgage loan from day one!! She handles a major hurdle with my former…read morelender and stepped in to close our home loan. Denise is awesome!!!

Lana and her team is amazing. She is very knowledgeable and does her homework and research…read morethoroughly. She was able to get me the best rate in such competitive market, but that was not the best thing. Our seller had so many reservations about the VA loan (wanted to sell to someone with conventional loan) but when seller and their agent talked to Lana and asked so many questions, Lana was extremely patient and addressed all their concerns and finally we got our offer accepted just because of Lana Jern. She remains so busy but she or her team-member always found time to respond to any of my questions. 100% would work with her again. Summary: Extremely knowledgeable, puts clients interest at the top, result driven, courteous and friendly

Barb is a wonder woman! She helped us for 3 years to build our credit and prepare ourselves for the…read morehome buying process here in Austin. Shes amazing with communication, she's amazing with helping you understand verbiage that's confusing, and she holds your hand all the way through to the end, but also beyond. Barb also hooked us up with the perfect realtor to fit our style/needs. 10000% recommend using Uptown Mortgage for your home buying needs. It'll be the best decision you make!

I can't thank Jennifer Wolf enough for her professionalism, her efficiency and excellent…read morecommunication. In my time, I have dealt with many loan officers both professionally and privately and she certainly is a member of the Best of The Best Club! I would recommend her to anyone!

Jennifer Wolf is the best of the best. She does all my personal loans and is not only an excellent…read morelender but she thinks outside of the box. She's made many of my clients dreams a reality.

Jolene and her team have done a mortgage AND a Refi for our family and both times the service was…read moreperfect! We were able to get a great rate, communication was never lacking and it really felt like the team cared not only about our outcome, but also that we were comfortable with the process! In a busy market such as this, we appreciate not being thought of as "just the next deal". Highly recommend!

It was a pleasure working with Jolene Jaehne at First Centennial Mortgage. She made a stressful…read moreprocess easy to deal with. Her knowledge helped us make the best choice for our situation. Highly recommend her!

I tried using this lender when purchasing a home. The approval process was easy but there were long…read moredelays in communication that cost us as we were trying to make offers. We would blindly make offers without really know what our monthly mortgage payment would be because it would take days to get a call back. We ended up switching mortgage lenders and got much better service from the new company. Janelle is very nice but does not have a knowledgable support team to help answer questions when she is busy.

Simply the best.you can work with. I have dealt with Janelle and her team many times over 20+ years…read morefrom my first home to my dream home. Every time I close I know I will call her next time. So will my family, friends, and everyone else I have ever referred to her. Can't get a better track record than that! All the nightmares you hear about mortgage loans and getting closed just don't apply with this team. Done as promised, when promised, and for the price promised (or less). Compare that to anyone else in the business! No contest!!

Good luck trying to get in touch with someone from your home. The app was down today or appears to…read morebe. I tried calling in and it routs you to a different number where you have to know your account number to get placed into the queue to talk to a person. I hung up and called the main line and again was on hold for over 10 minutes. No one ever picked up finally gave up. Customer Service with RBFCU seems to be greatly lacking. I recently tried to get some papers notarized for my son and was told after waiting 10 minutes in line that since he did not have an account only I did that they could not notarize his paperwork. Anyway, I will be looking for another bank in the near future.

Talk about genuine customer service and transparency. It was so awesome to go to this bank and just…read morebe treated like a human being and have conversations like everyone there was your personal friend. Not to mention the incredible about of information and savings options that are offered. Would highly recommend!

I deposited $800 cash into the atm at this location and immediately after depositing the money the…read moremachine said "out of order". Kept my debit card and the cash and did not deposit the cash into my account. Wells Fargo stated they would work on it and resolve in 10 business days! Meanwhile I'm just out of $800 and my debit card! I've been with wells over 20 years. I'm done!

These people need to be faster and have more than one person that can help you. I had to wait over…read more30 min for a 5 min check sign. So ANNOYING!