I'd had an issue with my TD VISA card that made it necessary to order a replacement. I was told it…read morewould be ready (and in fact, faster if I picked it up from the branch in person) by Thursday of last week. (I should note though that their phone customer service deserves 4 stars because both times that I'd called, they were amazing). When I went in on Thursday afternoon, the card hadn't arrived. The next day being Remembrance Day, I figured I'd give them till Monday.
So, off I went to pick it up. A banking officer who had come out of his office to help the receptionist, was perfectly nice when he first asked if he could help me. I mentioned by reason, and his response was, "well did we call you?" No you didn't call me, but check anyway - sir. Sure enough, when he checks, my card is there . So then he needs to verify the information and my identity . Not sure what was the issue - because all I heard was him telling the receptionist who was looking the info up online "how the hell did we give her a card without..." and when I asked if everything was ok, he's like, "someone wasn't doing their job right" . Fair enough - but does that mean you have to be snarky to me? And about me, in front of me? As though I shouldn't have gotten the card? I got this card more than years ago, back in college. His running commentary didn't end there : for every question I had to answer, he had a mean spirited comment or smirk. I don't mind answering the questions you have to verify my identity - that's expected and in fact, welcome because I'd rather you be diligent about such things but seriously? You cannot be professional, and pleasant? Is it that hard to have display some decent manners?
If you read my other reviews, you'll notice that I'm not easily dissatisfied with customer service. Having worked in retail growing up, I'm always mindful of the fact that it's not easy to be nice all day long. Plus, I don't like confrontations, so I just said - any other questions you need to ask? I tried to keep a pleasant smile on my face, and I have to say, I had a very hard time. Anyway, all in all - this one person's attitude made it a rather unpleasant experience for me. I'll definitely be staying away from this branch if I can possibly help it.
