I had a mysterious clog in the sewer line under the home of my brother in Edmond, OK. I called a plumber who had installed a new garbage disposal to see if he could help. He suggested I call Ray's. Plumber Robert of Ray's Sewer Service came out the same day I called. Robert thoroughly assessed problem. He opened the trap under the kitchen sink and ran a 45 foot line all the way under the home and out an exterior clear out on the other side. He determined that the clog was at a juncture midway and cleared it. Toilets and bath lines are now flushing and draining freely, thanks to Ray's! Fast, personable and reasonable service. I highly recommend! read more

After I saw the Ray"s Sewer Service truck driving reckless this morning at 11:20 at Kelly and I-44 service road to get around a stalled truck I would never use them. He jumped the curb, and drove on the grass. read more

I have used Rays for years for my personal home and my rental property. I've always called and been greeted kindly and their service was very helpful. I had them clean out a sewer line at my rental property on 2/17/25 and my tenant called this morning and so I called to have them come back out again. I couldn't even get an appointment until I gave the lady a credit card number, I've always paid after services were rendered via credit card number. When I mentioned this to the lady, all she would say is "We need your credit card" . And when I mentioned that they had been out just over 60 days ago I asked if the service call amount was discounted. I was to No. I have never been treated this way, so I politely told her ok, I'll call someone else. I looked up Don's Plumbing at 405-672-1551 and they were great and will meet me in the morning (4/22/25). read more

Cleared French drain in less than 30 minutes. Fast response called yesterday after 4pm and they were before 9am. GREAT customer service family owned and ran company. Full service plumbing company! Great value for service. read more

Mario saved my bathroom! We were at the point of thinking our floor would be ripped up and he had it fixed in 15 minutes.

I live in a home with OLD plumbing. Once a year or so, a part of the house will clog up. There's always a leak and a big wet mess. It used to make me stress but now I know Ray's will be there (on the double) to (efficiently) diagnose and remedy my plumbing issues. Technicians are knowledgeable, professional, on-time, and respectful of property. Pricing is very fair. I trust in this company. read more

I want to give them Zero star, how unprofessional their work is! They try to rip off the customers. Guys, read the reviews. Better choose other company. read more

On Wednesday 12/22/2021 at 2:13 PM I called to schedule services for my front outside water spout that was dripping. I mentioned that I had Mario do some work for me in the past. You said the soonest that Mario could be out would be Monday 12/27/2021 and I agreed that I would be available. I was available at my house all day on Monday. I did not receive any kind of call letting me know approximately what time I would receive service. I called at 12/27/2021 at 1:23 PM to ascertain the approximate time as I had not heard from anyone and had been available and waiting. I spoke with a lady and asked what time should I expect service as it was getting late. I was told that Mario was overbooked and would not be able to make it to my house until Tuesday. To which I specifically stated a phone call would have been nice as I have been waiting all morning and most of the afternoon, regardless a full day off work. I stated that we had doctor appointments on Tuesday so we would need him to come after 2:00 PM and she said she would let him know. I called Tuesday at 4:53 PM asking the status. I spoke with Ray and was told that I should have called the office - which I shouldn't have to do because I had scheduled service so why would I need to call? Not only why should I call, but I did call. Multiple times. I was told on Tuesday afternoon that Mario was running behind and was supposed to call me. Well he didn't. So we sat another afternoon waiting with no call and no show. Ray said Mario would come on Wednesday, to which I insisted on being the first appointment at 9:00 AM. After Mario reviewed the situation he said the cost would be $200 to do a full replacement. I agreed to the full replacement because he said it would be $200. Then he went to the store to get the parts and I requested a water main valve shutoff tool and Mario said they were like $25 and I agreed to that. Once all the work was completed, Mario said the price would be under $300 not to worry including labor and the tool. I asked for an invoice and he said no worries, less than $300 and an invoice would be mailed, which is weird I always receive an invoice at time of service. I was expecting closer to $250 as I was quoted $200 all in to replace the dripping part and "like $25" for the meter key. I then received a non itemized invoice for $433.70. I promptly called in this regard and explained I was quoted $200 for the new spout and $25 for the tool and that my bill would be under $300 to which Ray said Mario doesn't get to set the prices. Unfortunately yes, the service tech gives quotes, to which I agreed. If the quotes are not valid then how does a client agree or disagree to a service? That doesn't even make any sense. I then said we sat here for 2 days waiting for someone to show up to which I was told I should have called the office, to which I said I did and I spoke to you, to which I was told no I didn't and then Ray literally hung up the phone. This is made up pricing. This is all very upsetting as we really like Mario and he does a good job and the broken spout is fixed. read more

I'm sorry about this. They did a sewer clean a few months ago and was fine. But - came to do washing machine line last week. First - they were over an hour late (I did call and found out when they would be here, but i had to call to find out, 2X). Sadly, I would find someone else. Smelled terribly of cigarrette smoke when the fellow came in. My laundry room smelled of that, have had to spray for it. Jacked my washer - I'm having trouble getting it to work (they unplugged to do the rinse/drain, screwed it up). Still having trouble getting it to work right. I'll find someone else next time. :( read more

There's a HUGE lack of communication with this company. They came out to my property on Monday to inspect an outdoor water leak in my driveway. It's been 4 days with NO ANSWERS. EVERY time I call and ask what the issue is or when we can start the work to fix it the receptionist just says "oh that person isn't here right now BUT we'll call you by end of the day". Day 1: I called on Monday for the estimate and was told they would be out that same day or the next day. Day 2: I called in the morning to ask if they would be by today since I waited all day the day before. The receptionist tells me the gentleman already checked out my property on Monday and knew what was leaking. I checked the cameras and he sure did come by but never rang the door bell or knocked on the door. So She said he'd call me back that day to give me an estimate. I called again that afternoon, this time the receptionist seemed rather annoyed that I called again and gave me the same response "when he gets back he'll call you and tell you what's wrong." Day 3: At this point I'm calling just to see if anyone will give me an answer. I believe it was a Different receptionist but she gave me the same response "he isn't here but once he is we'll call you back." Day 4: It's Thursday, January 13th 2022 and guess what I did this morning? Called them again to ask if they could give me update. Want to guess what they told me? Yup, the same thing. "Someone will call you back" It's 6pm and I have YET to receive a call back. I just don't understand the logic of coming out to a property, coming up with an estimate but NOT calling the client. read more

Had to have 3 visits for the same issue within a few weeks and was expected to pay even though they did not completely resolve the issue the first time. Be careful with this company as they will not go the extra mile to ensure things are done and definitely will make you pay regardless of if they fix the issue or not. read more

Request for a bid took 2 months, the bid was approved over a month ago & still have not been told when the work would be scheduled or completed. I have called multiple times this month & the woman who answers the phone just says someone will call me back but I never receive a callback. Not worth the cheap prices. read more

These are the guys to call when you are having drain problems. They bring out the big tools and can get your pipes cleaned! Ha. Seriously they are experts in sewers and I've found them to be cheaper than others in town. I had another plumber snake my sewer and it lasted me 2 weeks. Ray's came out, showed me 5 pounds of roots he pulled out of my line. He could tell me exactly the problem. I'll use them again. read more

I first used Ray's Sewer service for a rent house in NW OKC. The 1st guy that showed up was a few hours late and that was after we had to call the company since he didn't make the appointment. The company told me the 1st 60 feet of cleanout was $116. The guy finally shows up with a flexible stick that was maybe 6 feet long. They told my tenant that it was the commode that needed to be replaced to a high flow commode. My tenant changed out the toilet with a brand new one and the problem still occured. When he pulled off the old toilet, water from the sewer was up to the floor level, so the blockage was definitely not just the toilet. I had to call them back and they wanted to charge after hour rates... I had to fight with them that this was their fault to send an incompetent nincompoop out to unclog something with a 6 foot rod when I paid for 60 feet of clean-out. They sent someone else out and he went 16 feet and it opened the lines to clean out the line. Fortunately my tenant asked what the warranty on work was so we found out it was 90 days. The 1st service was on Sep 25th. This problem was not over.. as it was an intermittent problem. It started getting pretty bad in December and we called for them to come out again on the 12th of Dec. I made an appointment from 3-5 the following day, Friday the 13th. They apparently called me on my cell phone and I tried to call back but with no luck. Needless to say they didn't show up between 3-5 on Friday. I finally called and they said they left a message at 10:30am. Since I didn't answer at 10:30am... it meant my tenant wasn't home from 3-5pm? I do not understand that logic, but regardless, I was really frustrated, because the tenants are suffering and have taken time off work to handle these clowns. They say it is too late and so they will send someone out Monday morning. They send a half-way decent guy (name on invoice says Mario) to unclog it. He unclogs it from the inside and then unclogs it from the cleanout to the street. The bathroom sink is also a slow drain so he charges $58 to clean that out. I receive my bill in the mail and it is for $116 + 58 = $174... and as you can imagine. I am about to blow a gasket. I call them up and the lady says the stool needs to be changed.. I asked.. did they change the stool? No... then why am I getting charged for it. Then she states that he had to go from the cleanout and not just the commode. Well lady, I paid for 60 feet... I expect you to clean 60 feet. After wasting about 15 minutes arguing she said.. lower your blood pressure and just send the $58. I am going to send a check, because they do charge extra for credit card usage. Not sure if there are better options but this is what I had to deal with, although the right people do bring the right equipment... It is hi or miss. read more

Not happy with them at all. They came out yesterday and kept saying they couldn't reach the clog so they'd need to replace the pipes. When we asked if something was wrong with the pipes, like collapsing or rusted through, they said no, they just couldn't reach the clog so they need to take up the floor and replace the pipe. They seemed very incompetent, couldn't answer any questions directly.. Then they say that might be able to unclog it the next day, they'll try again. So stupid us, let them try again since they were only going to charge an additional $40. They still couldn't get it.. My husband decides after they leave to try it himself, he snakes it and plunges it and crazy enough it works fine! So they charge us $200 and can't fix it and my husband unclogs it in 10 minutes.. read more

First time I used Ray's they were pretty quick, second time, had to wait about a week, third time waited 3 weeks and then set an appointment, NO SHOW AND NO CALL, I wouldn't use them again because you can't depend on them! read more

Mario is the man. Asked what the problem was came up with a solid solution and fixed it. So simple. So fast. Thanks again

If you having an emergency with water running or leaking on your floor and not properly draining. Do not call these guys! My drains are backed up and water is overflowing to the floor. We called thses guys to come out and was told they would be out after 5pm yesterday. He did show up and attempted to snake the drains, but stated his line was not long enough and would be back out first thing the next morning. So, now I'm questioning how do you specialize in a specific service and not have enough of the right equipment and why do I have to wait until the next morning, if you are a 24 hour servicecompany? Anyway the next morning has arrived and at 10am no one has arrived. We call the company to get a status check and was told they will not be able to get to us until sometime this afternoon. I explained it is unacceptable. We have water leaking and overflowing to the floor and the original plumber said he would be back out this morning. They apologized and stated nothing they could do about it. I was so very disappointed in this company and not receiving better service. We are now going into the 2nd day and not any closer to resolution. However, after mentioning this would not look good on reviews for their service, I received a call back within 15 mins stating they will have someone out right away. Now let's see if this matter gets resolved? read more

We are day 9 into a sewer line replacement and are still living in a hotel and they haven't even finished digging. Always an excuse for why there's very little progress! They don't have the tools they need to do the job! The sewage has backed up into our home and ruined our flooring and other items twice now! No explanations as to why this happened when we're not using any plumbing inside our home! I'm not sure they have many licensed plumbers. We've had two out here on service calls and they told us they rode around in the truck with other employees a couple of weeks and were then sent out on their own! NEVER AGAIN!!!! I wish I could use another company! read more

I'm only giving 1 star cause 0 stars isn't an option. We had a clogged line after hours. We previously had used Rays before but their service wasn't as good as it used to be. Desperate, we gave them another chance. Big mistake. The rep showed up and immediately tries to open our door. Tried to walk all through the house. Was trying to go as fast as possible without explaining anything. The second he was done my husband inquired about a bill/payment. The rep said we will send you a bill. And my husband repeated "so you'll send us a bill" and the rep said "yeah we'll send you a bill." At no point did he say "I can take a credit card or I can take a check" nothing. He didn't even say how much it would be. He was in too big of a hurry to leave. A day or two later (still no bill, still no idea how much it costs), Rays calls me and says they need a credit card. The lady could not have been more rude. I said wait a minute I need more information first like how much did it cost? So she told me. And I said we've never received a bill and wasn't given any paper work. The lady repeats what service was done at my house and says she mailed me a bill. Then confirms part of my address asks me what my zip code is and says she mailed it to me. When it was obvious she did not. I explained how the rep had told us we would receive a bill and then pay. (Since in my mind, most people wouldn't pay without receiving a bill of some kind). The lady cops a bigger attitude saying how they require payment of credit card or check at time of service and since we didn't give a check we have to give a credit card number now. And how they're "not going to bail us out". I never even implied I wasn't going to pay. I was simply stating what the rep said and why we didn't pay that night. We weren't even told it was an option. I paid and the lady advises she sent a confirmation. Don't know how she did that when I just paid and they don't have our email. Just received the bill today. No confirmation. Just a bill. I refuse to be treated that way in the future so I will no longer be using them. And I will be using all my platforms to advise everyone to do the same. read more

Got an estimate and I asked when they could do the job. I was told they couldn't give me a date unless I accepted the bid. I did and explained that I needed to know because my wife and I were having to stay in a hotel. First they said they had to get a service out to mark where all the utilities were underground and they had to get city permits. After the utilities were identified I called to again ask when they would be out. I was told that they would call me back. No call. I called back and was told that I needed to get someone else because they were not available. This was a total of two weeks that I have been paying the hotel and now I have to stay longer and try to find someone else. Thanks for nothing Ray's Sewer Service. read more

Left me hanging for six days, called this morning and still not scheduled, will NEVER use them again.

Can't say enough about Areeus with Ray's Sewer. Had a clogged sewage pipe and my toilets wouldn't flush. Called Ray's on a very cold Saturday and Areeus was on call. He called me saying he was on his way and after a short time arrived. He quickly assessed the problem, brought out the sewer snake and had our clog removed in no time. I'll definitely be using Ray's if I have any additional issues. read more

I was having a draining issue in my home and had Ray's out to take a look. They got out very quickly after my call and the technicians were friendly and polite. My problem was fixed quickly and they kept the area clean with a tarp, which was very appreciated. Now everything is draining perfectly and I paid a reasonable price. My family and our business uses them, and I will use Ray's in the future. Love to see a good local company serving our community. read more

Do not use this company ever! Unprofessional. Unreliable. What they provide cannot be called service. They don't complete the job correctly and don't repair the damage they have done. They only provide excuses and lies for their negligence. I called them to correct a faulty job they had previously done. First they never followed up. When I finally got in touch with them again, they said they would be there at a certain time and then didn't show. When I inquired about why they didn't show after I waited hours, I was met with an angry and defensive phone call, as if I did something wrong. When they finally showed the next day an hour late and without the proper equipment all they provided was lies and blame to cover their negligence. The "technician" left the system in shambles after attemping to work on it. They said they would be back later that afternoon and of course never showed. This company takes advantage of the elderly and puts them in peril with their unprofessionalism, negligence and deception. This company should be out of business. The salesperson/technician I dealt with was horrible. He should not even have a license with they way he behaved. He also told us that we would have to replace two systems which was a lie. He said it was a compatibility issue. When I talked to a technician from another company he said there was no such issue. Avoid this company! read more

I had read the reviews of this company and as I had done business with them in the past, I didn't head the advice of the reviews. They initially showed up to perform their duties, however, when the job demanded more than what was initially needed, Ray was to come out and look at the job. If he showed up, I was not aware nor would they return my calls or answer the phone. I had to call another plumber to get the job done and they will have my future business. read more

I have a 50 year old house. My tub clogged up. I called Roto-Rooter and they spent an hour trying to unclog it. He finally said I would have to break through the floor because it was the old T Joint and the auger couldn't make the turn. He said they could do it for $2800. I paid him $109 for the hour. I called a couple more plumbers who would not even come check it out, just said it was the old double quarter bend and I might as well just go through the floor and fix it. I called Joe Phillips, a very good plumber I had used years earlier "All Around Plumbing" and he told me the same thing, that he simply did not have the "feel" necessary to unclog the old plumbing and he referred me to Ray's Sewer Service. I called them and they came out, explained that they would give it their "best shot", if not, they would give me a bid to go through the floor. One hour later, they had not only blown through the massive clog, but cleaned the entire 2" line to the 3" line to be sure it was all cleared out. They cleaned up after themselves, even fixed a small drip that another plumber had left when he replaced my bathroom sink. This company will do right by you - they are a little expensive, but not anywhere close to what it would cost to go through the floor! read more

My older parents had Rays out for a leak and they did not have the parts needed to fix the problem so they came back another day. They were then charged another $120 for a second service call after being told they would not be charged a second time. You would think you could trust what you are told. read more

We called as soon as they opened and they told us they would be out that day. I waited at home all day only to have them call at 4pm and say they aren't coming that day. Not happy at all that they didn't let us know sooner there could be a chance it would be the next day. Thankfully my husband hadn't taken off work to be there. I'm not giving my money or anymore of my time to a company that can't honor their word from the start or at least have better communication. We're going with a different company. read more

Horrible Service. Called Rays to work on a backed up floor drain in my gym. Plumber came promptly during normal business hours and worked to unclog drain. After apparently fixing the problem, packed up and left. A few hours later the drain backs up again so I call Rays and they send a second plumber, now after hours. He works to unclog, fixes, packs up and leaves. A week later I recieve a bill that is more than twice the cost of a service call. When I call Rays to question the bill I AM HUNG UP ON. I finally get a hold of Ray the owner and he explains to me that I was charged for a after hours service call even though my original call during business hours was not done properly. Ray was very firm that he would not adjust my bill and that he was not overcharging me. As a business owner I believe Ray's Sewer Service has unfair business practices and would not recommend them to ANYONE. read more

I wouldn't use this company at all!!! Our experience was a total nightmare. After we got pieces of what looks like white paint and plaster, our landlord called Ray's Sewer Service. They came out, spent 5 minutes with a motorized snake and left. Then they contacted our landlord and told her that we mis-used the plumbing. They did not pull anything out of the drain. They did not visit with us to tell us what the problem was when they were out here. They had absolutely no proof that it was our fault, but since they told our landlord that, we got stuck with the bill. read more