Great family owned business! Mr. Roney's response time is quick and he'll take great care of you!read more

I brought my Subaru Forester here for NAPA warranty work. Unfortunately, Pope's was the only nearby…read moreshop available to handle the warranty repair. For some background, I had originally had the A/C compressor replaced about 30,000 miles earlier at Telle Tire in Kansas City, Missouri. That compressor eventually suffered a clutch failure that caused a fire in the engine compartment. Pope's was supposed to replace that failed compressor under the NAPA warranty. When I picked up the Forester with what was supposedly a new compressor installed, I noticed that the radiator had been unbolted and was literally just sitting unsecured in the engine compartment. The vehicle then overheated on the way home. When I brought it back, I was told there were "air bubbles in the hoses." But that raises an obvious question: Why was my radiator unbolted and left unsecured when the repair was for an A/C compressor? That wasn't all. I also discovered that the plastic undercarriage protector had been left unbolted and was dragging on the ground. That required yet another trip back to Pope's so they could fix it. Afterward, the Forester sat parked for several months while I waited for a replacement engine. I eventually had the replacement engine installed elsewhere. Then guess what happened? The supposedly new A/C compressor installed by Pope's suffered a bad clutch failure and started a fire in the engine compartment -- the same basic failure that had caused the original compressor to be replaced under warranty in the first place. Sound familiar? Bottom line, after my experience, I simply do not trust Pope's or the quality of the work performed there. An unsecured radiator, overheating immediately after the repair, an undercarriage panel left dragging on the ground, multiple return trips, and then a supposedly new compressor suffering essentially the same catastrophic clutch failure it was supposed to replace is far too much for me to dismiss as coincidence or a simple mistake. I ultimately had my replacement engine installed at Hicks Automotive in Sumrall and have had additional work performed there, including the A/C system. The difference has been night and day. Zach and his crew use quality parts and actually repair and replace what needs to be repaired instead of leaving me wondering whether something was rigged just well enough to make it out of the parking lot. I completely trust Zach and his crew at Hicks Automotive in Sumrall. Based on my experience, I would not trust Pope's with my vehicle again, and I certainly would not recommend them.

From the owner: Family-owned and operated since 1960, Pope Tire Service is proud to serve the Columbia community…read more We offer alignments, brakes, suspensions, and more, delivered professionally and honestly, every time. As a NAPA AutoCare Center, we use only high-quality parts and accessories so your vehicle can perform at its optimum capability and efficiency for long term savings. Additionally, we offer peace of mind with the NAPA 24 month/24, 000-mile warranty on qualifying repairs and services. Our full-service tire shop stocks passenger, light truck, industrial, and farm tires. As an independent store, we bring you the reputation of the NAPA brand you know and trust, with the personable and neighborhood feel of a family business. Call today!

I would give 10 stars if it was possible. Exceptional Small Business, owner goes above and beyond…read moreto make 100% that you and your vehicle are completely taken care of!! He is reasonably priced. You will not be disappointed doing business here!!

Traded Cars with my daughter. Brought it to S & T to see if it needed any work done. They looked…read moreit over, and checked it out. They did not charge me a cent for looking it over. When they finished it up they adv it looked good. Did not try to sell me anything. Honest folks that will tell you straight and not try to up sell you or try to get you to fix something that does not need fixed. I trust them. Hard to find when it comes to mechanic work.

4 years ago I hit a mountain lion driving through town. I was distraught as my vehicle was in bad…read moreshape. Mr. James was nothing but kind, encouraging and helpful as well as fair. It's been 4 years and I still consider Mr. James the best auto mechanic I've met. He got me back on the road as quickly as possible, and saved my trip.

I can not state this enough, this great company went so far above and beyond I can't possibly…read morecapture it here. Driving back to Texas from Alabama, out car started making a high pitched screeching sound, late afternoon on a Friday. We got lucky and pulled into a Wal-Mart, but they don't do repair work. An employee however said he knew someone close by who owns a shop, and he called him. Within MINUTES, the owner showed up and took a look. Honestly, we have had bad luck with mechanics, doing bad work and charging exhorbitante fees, we were prepared for the worst, the engine sounded terrible and we were in small town MS, we figured an overnight stay and pricey repair bill. We got the car to their shop, granted, not impressive in appearance, but they had a group of guys, late in the day on Friday, when they were preparing to go home for the night. The owner identified a badly shredded serpentine belt as the issue. They obtained a replacement then noticed the pulleys were very bad, again, we were fully prepared for the full "gotcha" repair price. The got replacement pulleys, did the full repair. I had googled estimates for similar repairs and I was prepared for a 2x- 3x the average repair for the bill. Not only was it not, it was on the lower end of the expected repair range and they did it in an incredible time frame for a family of 4 that really needed to get back on the road. I don't give many 5 stars, but this place easily earned it, and a few more stars if I could, very highly recommended, unfortunately they are not local to me, otherwise they would be my repair/maintenance shop of choice going forward.