We are renting an apartment and we have received great service, specially from Andrea Torres, who…read morehad managed our requests, such as making appointments for the tenants with the A/C and heat pump services twice a year. She is a very helpful person and easy to talk to. She resolves the issues with professionalism and promptly.

Benchmark Property Management -- Professional Appearance, Disappointing Performance!!!!…read more I don't know who's running things over there, but communication, transparency, and accountability clearly didn't make the employee handbook. Every time I reached out for help, it felt like my concerns were dropped into a black hole--no answers, no urgency, and definitely no sense of responsibility. And honestly, I have no idea what made my HOA choose this company in the first place, because my experience has been nothing but delays, unanswered questions, and preventable frustrations. Nothing about the day-to-day interaction makes that decision make sense from a resident's perspective. What makes it even worse is the total lack of an accessible HOA website or online portal with documents, records, or community information. In 2025, I shouldn't have to chase down basic materials like bylaws, budgets, or minutes. Most communities are moving forward with resident access and transparency--Benchmark feels stuck in a different era. Trying to get information here is like pulling teeth while blindfolded: slow, painful, and unnecessarily complicated. On top of that, the accounting and payment process still feels outdated and inconvenient -- as if modern online systems and streamlined homeowner access never existed. Keeping track of payments or getting clear answers becomes more work than it should ever be for residents who are just trying to stay current. Calling them "property management" is generous; half the time I felt like I was managing them just to get basic responses. Emails? Ignored. Phone calls? Sent to voicemail limbo. Follow-ups? Only if you have the stamina of a triathlete and the patience of a saint. The level of disorganization is unbelievable. Simple requests turn into month-long headaches, decisions feel delayed until the last possible second, and when something finally does get done, it's rushed, unclear, or barely communicated. Transparency should be standard, not a luxury. I've dealt with other management companies before, and I've never experienced something this exhausting. My takeaway? If you value your sanity, your time, and open access to community information, keep looking. Some companies make you feel supported... Benchmark makes you feel like you're begging for the bare minimum.

Let me tell you...I have PTSD from dealing with property management companies because I work in…read moreReal Estate, but EVERY single person I have spoken to (Erin, Anthony, and others) have gone above and beyond. They are responsive, professional, knowledgeable, efficient, helpful, and kind. They even got us tons of documents for a condo review within two days and same for the condo questionnaire. I am leaving this review simply because of how impressed I am with them, and they deserve the kudos!

Brock property management manages our condo, we have had leaks for years and today again…read more Brock has done nothing , We still have huge leaks, Jane Brock does nothing not even reply to emails or text messages, They are worthless

I don't know what got into these people. They were (past tense) managing the condo in which I live,…read morenot doing a great job of it but were passable enough. Then they went and got new software for their accounting system which they simply do not have anyone with the skill levels necessary to operate, made a mess out of our accounts, can't seem to remedy the problems, refuse to do it manually or the old fashioned way when learning their new system and have simply made a jumble of our accounting. The problem went on for so long with their services being so bad, my association had to finally end up terminating them.