Problem with serious malfunction of a new Baumatic washing machine was quickly addressed by The Good Guys Bayswater with courteous service and delivery of another brand. (No more Baumatics for me - their phone consultant (a female person when I called) calls you 'mate' , takes your details for a service response and then no contact results. (That's why I got another brand). Also, the delivery man with the new machine installed it but didn't cut the plastic straps that secure the bowl underneath for transit purposes - resulting in the machine dancing around the laundry! All in all, very pleased with The Good Guys but not the others acting outside of their control. read more