Responsive. Didn't get the friendly response though, just a few words…read more They only service Red Hill to Ko'olina. Perfect for West side families in need of support.

JoAnn and Steve took very good care of my 2 naked cats, Raisin and Sméagol while I was away on the…read moremainland for two weeks. They came over to my home, fed the cats and gave them attention, while also checking my mail and sweeping the floor. I am so grateful for their services. I had to call them last minute because my friend's roof on her house flew off and she couldn't watch my cats. Joann and Steve came to the rescue and assured me that the cats would be fine. I got daily updates and photos and when I came home, the cats were fine and my house was in order. I would highly recommend their services and will be using them next time I go traveling. Mahalo!!

Staff was very kind and compassionate...I had to have my dog "Put Down" due to illness. Staff…read moremembers were very compassionate when it came to make a decision on whether to take that step or not. Vet explained the situation and the options. It was hard to do, but we didn't want our pet to suffer anymore than she already had.. Thank You !

I was never a "cat person." I've always had dogs and actually took quite a bit of pride in being a…read moredog person. But when we adopted our little Autumn girl, she completely melted my heart and turned me into a die-hard cat lover almost instantly. Our family loves Autumn so much. She is an absolute angel -- truly the sweetest cat I've ever met. So you can imagine how terrified we were this past weekend. During a dinner party, she slipped out through our lanai door without anyone noticing. Around 8 PM we heard the loudest cat fight we've ever heard (and we hear a lot, since there are many stray cats on our property). We realized she was missing and ran outside searching, but couldn't find her. Later that night she came home -- but she could barely walk. One of her legs was twitching, she was wincing in pain, and we couldn't even gently touch her back without her crying out. I immediately feared the worst -- that she had fallen from a tree and broken her back. My son stayed up with her all night, but she didn't improve. The next morning, we drove from the North Shore to VCA Family & Oahu Veterinary Specialty Center after being referred by our regular vet (who was closed since it was Sunday). The receptionist was efficient and straightforward, took my information, and told us we could come right in. When we arrived, we were greeted kindly, given paperwork, and within minutes Autumn was taken back for evaluation. After about 30 minutes, we were brought into the exam room to discuss next steps. I'll be honest -- in my emotional, protective state, my first thought when I saw the veterinarian was that she looked young, and I unfairly questioned whether she had enough experience. I feel a bit silly admitting that now, because Dr. Steph Craven was absolutely incredible. She was confident, knowledgeable, calm, and deeply compassionate. She knew exactly what to do and handled both Autumn and my very anxious mama-heart with so much patience and care. I had prepared myself for the worst. I truly thought we might have to say goodbye. Thankfully, after diagnostics, rest, antibiotics, and pain medication, Autumn is going to be okay. Dr. Steph Craven and the entire staff were professional, communicative, and calm under pressure. In one of the most stressful moments for our family, they gave us clarity and hope. I sincerely hope we never face another animal emergency -- but if we do, they are absolutely on speed dial. Thank you so much for taking care of our girl. Aloha, Lynsey (and Autumn)

I don't normally write a review after a first visit (or rarely ever), but I have used at least 6…read moreother groomers in the past and I must say Angie is about the best I and my girls have experienced! They came out looking great! And they were totally chill. I've never seen anyone interact with them as she does to calm them down. My girls barely noticed when I came to pick them up! Highly recommended.

She very professional and does a fantastic job with your precious dogs. Highly recommend this…read moregroomer.

Staff is amazing, super thorough in deciding what dogs they will board, attentive to making sure…read moresmall dogs play with other small dogs. Our Yorkshire Terrier has pretty bad separation anxiety so they did a test run with him to see what type of kennel would be best suited for him so that he wouldn't bark constantly and upset the other dogs. They recommend us to send him with some CBD chews to help with his separation anxiety. After boarding, he came home in good spirits and we enjoyed watching him play on their live feed while we were away and missing him.

The care and attention for the animals from the staff is great! We love the manager!…read more The cameras they have up really is a fun aspect.

I have taken my dog to Doghouse Grooming on a routine basis for several years now and have had an…read moreamazing experience! Nancy and her team took great care of my dog and followed all guidelines for his grooming based on his health needs. I always felt confident while he was in their care and he always came home with a perfectly groomed coat. They are a great team and I would definitely recommend.

Kylan is amazing. Took great care of my neighbors dog, Pebbles. She's nervous as she doesn't have…read moremuch exposure to other dogs and going out in the community. Kylan handled her well. Highly recommend Kylan to take care of your fur baby

Interesting location! I honestly would have never known this place existed until a friend had a pop…read moreup there that was next door (apparently they own this space too and they just store bags of dog food in there). The actual location is in pearl city near zippys but all the way in the back of the parking lot. You honestly would not even know it existed unless you come around this area often (to get zippys maybe?) Theres lots of parking fronting the store which is helpful and the store itself is really small. The shop owner keeps her dog in the front of the store - so if you have a reactive dog then it might be best to keep them at home if you visit here.

Jackie is awesome, knowledgeable, and funny. Quality items in the whole store but my Lulu has her…read morefavorites.

I've been bringing my baby girl Lily to Rayy for grooming for a couple of years now! She is…read morefantastic and very pet friendly, and we will miss her when we move soon. Our Lily girl is high anxiety and Rayy's confidence helps Lily know that she is safe, and keeping to our routine of about every 6-8 weeks has truly helped our pup. Every time we come in, she takes every client one on one and treats them as the best and like only dog in the world! It's especially comforting being a pittie mom, with the unfortunate constant stigma! Sales staff have also been very friendly when I come by for treats, food and toys for any occasion! The morning crew seems to work very hard, and through that effort, they manage to always help me when I need it. I hope our next home has staff as helpful and supportive!

This was a disappointing visit. I scheduled an appointment for 12:30 PM to have my two Frenchies…read moregroomed. When I called ahead, I specifically asked if there were any requirements or documentation needed, and I was told no because Hawaii does not require rabies documentation. When I arrived, they asked if my dog had any allergies, and I explained that he does not, but he does experience seizures occasionally. The woman at the counter with long hair and a ponytail spoke with the manager, and I was then informed they could not groom him because of the seizures. They asked if he was on medication, which he is, and whether the seizures were triggered by noise, which they are not. I explained they only happen every few months. While I understand policies are policies and I did not argue their decision, it was frustrating to find this out only after arriving for the appointment. The manager did provide me with a recommendation for another groomer, which I appreciated. The manager answered my questions and gave me options for types of trimmers that I could use at home. However, the customer service afterward was what truly disappointed me. I mentioned I no longer wanted my other dog groomed but was interested in purchasing nail trimmers. The manager asked an employee to assist me. The employee walked away, and I followed her, but then lost sight of where she went. I eventually found her sitting at the front of the store waiting for someone else to bring the item. When she finally acknowledged me, she simply said, "Oh, I'm waiting for them to bring it to me." The issue was not the wait itself, it was the lack of communication. I was left standing there confused, having to look for the employee, only to find her sitting down without ever telling me what was going on. Overall, this experience could have been handled much better with clearer communication and stronger customer service.

100% recommend Eric and AlphaK9. Eric did an amazing job with our 2 year old American Bully,…read moreHarley. We contacted Eric about putting harley in the one week board and train while we went on a family trip and in just that short time Harley learned way more than we expected. She's so much more manageable at home and on walks (she's 100lbs and full of energy), and now we actually enjoy taking her out on walks. We can't wait to see what else she can learn.

I was searching for a puppy training class on Yelp when I found Alpha K9 training. I reached out…read morevia email and was told they do individual and group lessons. At the time a puppy group was not running, but if I could find 2 others who wanted to join, we could make our own group. Lucky for me, my coworkers family had just adopted a puppy and they had a friend who had done the same. On the first day of class, a fourth puppy joined with his owner and we were set. I loved this group, the trainer, Eric, was patient and knowledgeable. He asked if we had concerning behaviors we wanted to target, and taught us basic commands. We used a lot of positive reinforcement and were encouraged to practice throughout the week. We just finished our 4 weeks of sessions and will be continuing on because I appreciated Eric's teaching style and patience with our puppies and us.