Welcoming and professional staff" Comfortable and calming environment" Thorough exam and clear explanations"" Gentle and pain-free procedure""Clean and modern clinic RAFI 1000% recomended. I'm exited to see the final result read more

Amazing care and service staff was great and paid attention to details very nice and clean atmosphere

The anesthesiologist was great. Explained everything and made my daughter feel very comfortable.

**Rafi Dental Group -- Extremely Disappointing Experience** The people responsible for handling the office and patient communications have been extremely difficult to deal with. Each time I contacted the office, I received a different explanation from a different person. For **12 days**, I repeatedly called and texted regarding a very simple request: a copy of my credit card payment receipt/statement. Instead of receiving the requested document, I was given one excuse after another. I was told things such as: - "We are busy\." - I was actually hung up on during one of my calls. - One person told me she was new and didn't know anyone in the office. - Another told me the office manager was on vacation. - Someone else promised that my credit card statement would be sent within 7-10 days. - And there were several other explanations and delays. After waiting **more than two weeks**, I contacted them again today, only to receive yet another response that I found extremely impolite and rude. This is a very simple and reasonable request. A patient should not have to repeatedly call and text for more than two weeks just to obtain documentation of a payment. The lack of consistency, communication, professionalism, and basic courtesy has been extremely disappointing. Patients deserve clear answers, respectful communication, and timely responses--especially when requesting documentation of their own payment. read more

Very professional staff. Very clean facility. Toys and movies for the kids, coffee for the adults. My daughter had to get quite a bit of dental care done and they planned for every issue. Highly recommend. read more

My father repeatedly told the dental office at every appointment that there was a gap between two of his teeth. Each time, they told him that they would address it at his next appointment, but they never did. Eventually, my father paid $3,000 for a dental bridge. At his next appointment, he brought up the gap between his teeth again and became upset, asking why it still had not been addressed. Instead of acknowledging the issue, they told him, "You never told us about the gap." My father felt that they were calling him a liar and treating him disrespectfully. He became very upset and said that he no longer wanted to have the bridge done and that he would not return to the dental office. When I requested a refund of the $3,000, I was told that I had to come to the office in person. I did not understand why this could not be handled over the phone. I went to the office, and they told me that they would issue the refund. They also had me sign a document confirming that I would receive the refund. It has now been four months since April, and we still have not received the money. I have called the office at least 15 times. Every time I call, they tell me that someone will call me back within an hour, but no one ever does. I also went to the office in person again. Each time, they tell me that they will call me and process the refund, but they continue to delay the payment and have not returned my father's money. At this point, we have been waiting for four months despite repeatedly contacting the office and being assured that the refund would be issued. We would like to know what steps we can take to recover my father's $3,000. We have documentation showing that the office agreed to issue the refund, and we have made numerous attempts to resolve this matter directly with them, but they have failed to return the money. How are we going to get my father's money back? read more

I had to get general anesthesia for my 7 year old daughter who needed a pulpotomy on a baby tooth as well as 2 baby teeth pulled. She has fear of the dentist and Rafi dental arranged everything for her to be comfortable. My daughter also has severe food allergies and a smaller airway due to enlarged adenoids and tonsils. Dr. Ivan Reese contracted through Elite Sedation was absolutely fantastic, cautious and took care of my kiddo the whole time. No issues. The dentist did a great job too. My daughter's teeth look great and she woke up without any pain. He even kept her longer for monitoring and she was fine. Highly recommend. read more

I have been taking my son here for 3 years the dentist and office staff are very nice and friendly and very patient with my son and they always are very flexible with getting appointments read more

I can't say enough good things about Raffi Dental. My five-year-old daughter just had to go under anesthesia to have all of her dental work done, and as a mom, that's honestly such a scary experience. But the entire team made us feel so comfortable from start to finish. Everyone was incredibly kind, patient, and genuinely caring. They took such good care of my baby, kept me informed, and made sure she was safe and comfortable the whole time. You can really tell they know what they're doing and truly care about their patients. Her teeth look amazing, and I'm just so beyond grateful for the way everything was handled. I highly, highly recommend Raffi Dental -- especially if you have little ones and need a team you can trust. Thank you guys so much read more

Rafi Dental Group - Cosmetic Dentists Near Me - Tustin, California

I give Rafi dental group a four star rating, because the staff there are really kind, patient, and understanding. The Dentists were considerate when administering anesthesia, I believe they are a top notch Dental practice, and kind personnel. read more

Do not EVER EVER go here. This place is a scam! They will over charge you and lie about what you balance is. They charged me double what my insurance stated I had to pay and when I requested a detailed receipt they REFUSED to provide one to me. PLEASE stay away from this place!! I will be submitting a complain to my insurance company, the state dental board, the BBB as well as the State Attorney Generals office. If you were a victim of their lies please contact me so that I can we can potentially get a class action law suite. Taking advantage of people is NEVER OK!! read more

One star is too much for them. The front girls are so rude and inconsiderate . But my goodness, the wait times, the cancellation of appointments despite confirmation phone calls and even the greediness of making us pay for treatment before getting anything done is wild. They don't care about patients and treating them with genuine care , they just wanna drain your pockets Every time I've gone I've had at least an hour AFTER my appointment time just to get in the room. Then the lackadaisical aura and lack of urgency for people's times. Once you're in the treatment room they still make you wait hours . Four visits and every time at least one or two other patients are complaining about the wait times. Why am I paying thousands of dollars before getting treatment just for them to not take my time into consideration. Showed up to a Canceled appointment because I didn't respond to a text while I was working the day they sent it, despite me confirming over the phone a week prior. I had to switch my work time to make it to this appointment. Now I'm waiting because they "have two other major procedures" when I've already paid for my procedure two weeks ago. How is that considerate? The quality of service needs some work because it doesn't make sense that I'm stuck waiting to be seen an hour after my appointment when we confirmed over the phone. It seems like all the care about is securing your money and then brush your treatment plan under the rug. They overcharged us for the treatments and when it came to us getting the remainder of the money back everyone goes ghost. If it is policy that I have to respond to the texts, then they should be sending a text asking if I want to cancel. Suddenly canceling on others who are busy is awful. read more

The staff is amazing. This experience has been very positive. I am a stress case and the staff kept on updating me every step of the way. We are so happy with everything. read more

This facility is amazing. They were able to show me everything they were going to do with my 5 year old. Step by step and i feel very confident with Dr. he is great with kids and his staff. read more

Came to get dental work for my son he's 8 had very wonderful experience ...easy to make appointment friendly and knowledgeable staff thank you . read more

I will no longer be seeing this dentist after waiting an hour after appointment time.

My experience at Rafi Dental Group was excellent. The entire procedure went smoothly, and the staff was highly professional and attentive. They kept me informed throughout every step of the process, which made me feel comfortable about my child's dental procedure. I appreciate their outstanding dental care and would highly recommend them. read more

The anesthesiologist has been so amazing and comforting My son is instantly calm and comfortable being here and that speaks volumes Staff is very friendly and efficient read more

Excellent and fast service Everyone is so nice my son enjoy every visit well....sometimes he cries read more

Rafi Dental Group - Excellent and fast service Everyone is so nice my son enjoy every visit well....sometimes he cries - Cosmetic Dentists Near Me - Tustin, California

Great place to get your teeth done! Staff is well trained and nice! Office is elegant and super clean! Recommend making an appointment, they'll take good care of you! read more

What a great experience for kids! This was our third visit, and my children (ages 4 and 5) are now completely comfortable going to the dentist with no anxiety at all. The staff is friendly, patient, and amazing with children. If you're looking for a pediatric dentist in Orange County, this is the place to go. Highly recommend read more

The staff was amazing they where very easy to speak with and also very very kind to the kids.

I never write negative reviews because I have worked in customer service my whole life. I believe in second chances. Even this review took me over a year to write. But this place needs to be exposed. I could write paragraphs about my experience, but I will keep it brief. This place will not do the right thing simply because it is the right thing to do. This place is full of liars, cheaters, and thieves. Do not trust them. They'll tell you your insurance isn't good, make you pay full price upfront, trick you into paying for something you never agreed to, and make you sign for things on a track pad that you can't even read before signing. Plus, like everyone else has said, prepare yourself for a 4+ hour visit. Beware read more

Absolutely amazing experience! The staff is incredibly kind, welcoming, and professional. They made my son feel comfortable and at ease the entire visit. The dentist was gentle, patient, and took the time to answer all of my questions. We couldn't be happier with the care we received and highly recommend this office to any family looking for an exceptional dental experience! read more

It's a great sign when your kids are excited to go back to the dentist! I have a 4 year and a 2 years old and we are happy to have our kids eager to get their teeth cleaned today read more

Wait times are crazy! 2+ hours after checking in I'm changing dentists and never going to this poorly managed place ever again. read more

We had an incredible experience at Rafi Dental Group with Dr. Mendoza and his wonderful support staff. When our daughter damaged her baby tooth from a scooter fall, we were worried about the situation. Thankfully they fit us in for an appointment on the same day! The tooth extraction was completely pain-free, which was such a relief. Dr. Mendoza was gentle and efficient, making our daughter feel comfortable throughout the process. The staff was incredibly kind, providing lots of praise and little toy prizes for her bravery, which was a big help. We are so grateful for the outstanding care we received and highly recommend Rafi Dental Group to anyone in need of dental services. Thank you, Dr. Mendoza and team, for making a potentially scary experience a positive one! read more

I've been coming here for years and this place used to be good. However the last 5 times I've been here they've had me wait 1 hour+ for my appt. I even tried calling in before my appt to make sure i should still come in on time or come later if they're running behind l. And they said yes. I still waited an hour. Along with 4 other people in the waiting room They overbook people and blame it on the fact they take on emergency cases. But seems unlikely as how it happens everytime I come in They enjoy wasting peoples time if that means more money read more

I had been with Rafi dental for 5 years. The last time I went was for a cleaning. At my appt Dr. Rafi asked if I had concerns I told her I had noticed a cyst on my gums for a few months. She looked said I had to do 2 root canals and get 2 crowns by where the cyst was and that maybe that would resolve it but she wasn't sure. She wanted me to do the treatment there and then when I refused, she said she could not do the cleaning until I did the treatment she recommended. I went to a different dentist about the same issue. He said the problem was with a root canal and crown I had done at Rafi dental causing a cyst. The dentist did a 2nd root canal and the cyst is gone. I also had done another root canal and crown at Rafi Dental, ever since they did that treatment I noticed it was red and swollen I went in 3times telling her something was wrong. She finally listened the 3rd time sent me to an Endodontist he told me I had to get an extraction on that tooth. So unfortunately I got that tooth extracted and had to get a bridge all within 1 year of me getting the root canal and crown done. And the bridge is not well placed there is a gap. read more

Checked in at 12:45. Appointment at 1pm. Called in at 1:05. Appointment was fast and efficient being our first time here. Dr. was nice, informative and direct. Location is easy to find and very clean. Will definitely be back. read more

Rafi Dental Group - Lobby - Cosmetic Dentists Near Me - Tustin, California

Very awesome dentist , kind and very professional, clean environment , staff is very awesome with kids , they feel safe

My two boys 10 and 9 have been coming to Rafi for over a year now they never complain. The staff is so helpful and makes them feel comfortable. They both enjoy watching the tv while they wait in the chair and dr is so nice and answers all questions even if the office is busy, they do a great job. read more

Amazing dental office ! Took really good care of my mom! My mom can smile with confidence now and loves her new smile ! read more

Rafi Dental Group - Cosmetic Dentists Near Me - Tustin, California

Great service very professional and friendly and very passion also very explanatory on the process

I absolutely love Rafi Dental for my son. They're SO GOOD with the kids. We've been coming here for years and will continue to do so! Love all the staff/dentists. read more

BE CAREFUL!! This place steals from their clients. They charged me 5 THOUSAND dollars for a root canal and tooth extraction. When I asked for an itemized bill they refused and stated that they don't have access to financial records. Very dishonest service to their community. read more

Growing up in the Philippines, I never had the best or perfect smile. I've lived in the United States for over 40 years and have always dreamed of having that smile. Six months ago, I decided to find the right cosmetic dentist for my procedure. I searched Instagram and found Dr. Rafi. I called her office and was immediately impressed by the excellent customer service and friendly atmosphere. I decided to visit her for a consultation. Dr. Rafi made time for me, even though she wasn't supposed to be taking any patients that day. I had an instant feeling that she was the one who would give me the perfect smile. The day of the procedure, she explained everything that would happen and how long it would take to prepare. They made sure I had temporary teeth to wear while I waited. The day of the procedure, Dr. Rafi gave me the smile I've been dreaming of for almost 55 years. I feel so much more confident, smiling, and embracing myself with this new smile. I can assure you that if you're looking for the best cosmetic dentist in the area, don't hesitate to call Dr. Raffy. Her staff is the best, taking care of your needs and ensuring you won't leave their office without the perfect smile. read more

Rafi Dental Group - This is the perfect smile that Dr. Rafi promised ! - Cosmetic Dentists Near Me - Tustin, California

Staff is very chill and nice and the dentist is just the best with kiddosss!!! My kids have ever never been scared coming here they love it

Yes it's a busy office... BUT they do a great job with the kids even my 2 year old is not scared. They were open to the idea of being creative and having my older son role play with the Dr right before to make my 2 year old comfortable and there was such great support and patience on the staffs part. That's rare trust me. And a great working relationship with their orthodontist office. By no means am I saying this is a perfect office but when and where it counts they have came through big for our kids. read more

Dentist office is very accommodating. Staff were professional and put my 5 year old at ease. Patient care was great from the reception staff, dentist and anaesthesiologist.! Great referral location! read more