We are two families with a tradition of staying overnight at hotels in downtown Bergen to celebrate our national holiday May 17th. One of the major ingredients of the celebration is the famous grand breakfast buffet every hotel in Bergen on this day, with tradional dishes, wonderful cakes and a glass of champagne to celebrate the day.
It turns out overnight guests at Radisson have B-status and are served an, at best average, breakfast while guests coming in for breakfast only are served in a separate room, beautifully decorated and with all the wonderful dishes traditionally present on a breakfast buffet on such a day.
So, be aware if you book this hotel that there might be A-services that you are not receiving as an overnight guest. That in addition to rooms with very different standards, some very nice, some dirty, with drains not working, no coffee, no cupboards and no places to charge your phone near your bed. This is probably the reason guests rate this hotel very differently, depending on which room they got.
No one told us when we booked, after carefully checking breakfast was included, that guests would be segregated at breakfast. No one gave us the information checking in, giving us a chance to do anything about it. But it was painfully obvious when we came down, all beautiful dressed in traditional "bunad" dresses or suits, and were shown in a different direction than the other guests. Having breakfast in room without decorations, with none of the traditional breakfast dishes for this day, after having seen the other breakfast room, beautifully decorated and with all the traditional dishes, where we were not allowed to enter, really ruined our celebration.
It did not help that we were not allowed to buy the glass of champagne you are normally served to salute the day. Neither were there any possibility for a paying guest, who had no coffee in the room, to have a cup outside the breakfast area without paying for it, standing in line for 15 minutes to get it since there was only one man working the machine.
We have never experienced anything like this at any other hotel we have been at, Bergen or elsewhere.
Don't risk your vacation or celebration by staying at this hotel. There are so many great hotels to choose from in Bergen.
Shame on you for ruining our celebration, Radisson! read more