I don't know why this place has such bad ratings. They treat me well and always fix my old 1997…read moreBMW. I had a dry rotted tube, the window in my driver's side fell into the door, my muffler was falling off...Overall very happy with the work these guys do. If I only had one complaint is that you have to schedule an appointment and sometimes it's a week out.

Made an appointment a week in advance to get my car looked at. Brought my car in on that day, and…read morewas told I'd be receiving a call soon to let me know what the issue was. Never received a call letting me what the problem was. I had called three times over the course of seven days, and every time I got no answer. Finally, I called and picked up the car and went elsewhere. Peter was a very nice man, and didn't charge me for whatever diagnostic test he ran, but I was still disappointed. I understand its a busy time, and I certainly understand being short handed, but don't accept new customers if you cannot fulfill the work.

this place should be shut down! Our transmission stopped shifting gears but it was obvious it was…read morean electrical problem. Since my fiance deploying and we needed to act fast, we brought to this shop on a friday afternoon and asked for diagnostics. Nothing more. We were told it would cost 55€ and would be done no later than Monday afternoon. We left the car there and went about our weekend. We called on Monday around 3pm....again at 4pm...and 5:30pm. We were always told they didnt have time to check our car and will do so first thing in the morning. Tuesday noon came and no phone call....we called and same story...the at 3pm we were told they had to ask Mercedes for the cars documents ...we did not understand so they explained they dont know the level of the oil supposed to be in there. At this point I almost lost it but said OK. Not only a mechanic should know (Mercedes is a german car last time I checked) but also, our manual book to the car was inside! Anyways, I made sure to call every hour on Wednesday so the car would finally be diagnosed. We were told lots of non-sense how the codes that came up mean there is a problem with transmission, lots of codes came up, they dont know what they mean...it took us 4 calls to get the codes....I called my father in the States who is a mechanic and within 5 minutes, we knew what the problem was. ECU sensor. So, my fiance went to pick the car up on Thursday just to be asked to pay 190€. This place is lucky I was not present because I would raise hell. Bunch of dummies running this shop, having 2 hour lunch breaks, dont know anything about cars, lie to you and then have the nerve to ask for so much money. I will take my time to research where I can report this because this is not right at all. Please beware! There is another shop in Vilseck and a really good and cheap mechanic in Graf. Avoid this ish hole