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    Rachel Whitehouse, DO

    5.0 (1 review)

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    Broken Arrow Family Clinic

    Broken Arrow Family Clinic

    2.5(23 reviews)
    1.6 km

    HIGHLY DISAPPOINTED. I began going to BA Family Clinic 30 years ago and was always pleased with Dr…read more Brian Coder. However, I brought my teenage grandson to the clinic. This is what we experienced: The MA weighed him but was in too much of a hurry to measure his height. She asked him to 'estimate' his height, even though he was not sure, she accepted his guess, even though the stadiometer was nearby. She did not make eye contact and then took his blood pressure over top of his thick hoodie (this can lead to significantly higher systolic and diastolic readings). Next, while we had been told he would see the Physician Assistant, a PA Student came in. She DID NOT listen to his heart correctly as she listened through the thick hoodie (the material significantly reduces sound quality making detailed auscultation difficult). She DID NOT check his abdomen for tenderness and DID NOT check his skin, muscle strength, or reflexes. She also DID NOT order blood tests to check for cholesterol, blood sugar, or urine tests. She DID NOT ask about family history or what medications he is taking. What she DID do was advise us that she allows her 16 year old son to stay up at night as long as he wishes and then sleep all day and recommended the same privilege for my grandson. She also ADVISED US that it is completely healthy to only eat one meal a day...in the evening (which, of course makes it impossible to get enough nutrients to be healthy and causes him to go through his day with no energy). She DISREGARDED his apparent lack of energy as he yawned in front of her demonstrating his compromised system since he hadn't eaten that day. Finally, we were told the originally scheduled PA would momentarily step in to make her appearance since the appointment was with her and so the clinic can comply with regulations that she oversee the student PA. The PA did not do any testing and simply lectured about drinking water all day and getting more sleep. The staff failed us. We won't be coming back.

    Jayme Montgomery was my attending nurse and was attentive and thorough. Jayme listens and asks…read morequestion so they can provide the best care for you. I wouil not go anywhere else.

    Rachel Whitehouse, DO - physicians - Updated May 2026

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