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    R Bell Construction

    5.0 (1 review)
    Closed 8:00 am - 6:00 pm

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    10 years ago

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    Countrywide Roof & Walls

    Countrywide Roof & Walls

    (4 reviews)

    No 15 year guarantee. We had our replaced end of February 2019. In December 2019, a roofer working…read moreon a neighbour's house approached us to say that the dry verge was coming off on the high apex side of the house which we could not see from our narrow side pathway. We called Countrywide to report the problem and were advised that someone would call out to check within a couple of days. We followed up with 2 further calls over December to check on when someone would call. No one contacted us and as we were then in the Christmas/New Year period we decided to wait until after the holidays before calling again. We called again on Monday 6 January and were advised that they would call but they would charge £80 if the roofer decided the problem was not Countrywide's. We advised that was unacceptable, the roof was supposedly under guarantee for workmanship and materials and that there had been no mention of a callout charge during our calls in December. We sent in an email with photos of what could be seen of the dry verge from ground level and asking again for someone to check this out. I have cut and pasted part of the email from Debbie McGarry that reply we received: 'You called yesterday to advise that someone chapped your door & advised you that a dry verge tile was loose, when we asked you if you could verify that this was correct you stated you could not see your roof & therefor you could not verify that this was the case. If you had advised yesterday that you the client could verify the matter then that is a different matter from someone unknown to you chapping your door'. No mention was made of our previous telephone calls and clearly the problem is with us, two customers in their 70s who since we are not roofers or capable of climbing a ladder to the apex top of a 2 storey house to check the verge and 'verify' that it was indeed falling off should have ignored the advice given to them by a professional roofer working on a neighbour's roof and who could see our roof from roof level. However we were again promised that someone would visit to check. Again no one called and we sent further email on 22 January. Yet again, as in December and early January, we were promised that a roofer would contact us to look at the problem. We did receive a call later than week that roofer was in our area and would be with us in 'a few minutes'. We waited all morning and early afternoon, no one came to house. We called back to the mobile number and were told he had called at our house! No he had not, he did not even know our address only the Post Code and had confused us with a another call he had made. He did arrive the following day and agreed (verified) that there was a problem with the dry verge, he would obtain material and return to fix problem. Two weeks later on 5 February we again sent email to Countrywide to point out that roofer had not returned and the problem was still not rectified. As at today's day 12 February we have received no reply or even acknowledgement of that email or a visit from the roofer to repair dry verge. We choose Countrywide to renew roof because of sales technique, a glossy brochure and the promise of a roof with a 15 year guarantee which we thought would last longer than us. If they refuse to sort out a smalli problem with dry verge what would happen with something more serious? If they continue to ignore us then our only option will be to bring in another roofer and that will invalidate the '15 year guarantee' which was supposed to give us peace of mind, Perhaps that is the intention. Beware!

    Our home was re-roofed by this company in 2018.Very soon afterwards when raining, roof started…read moreleaking. Numerous telephone calls and emails have resulted in broken promises and a failure to remedy work. Very poor standard of work throughout. Please be warned do not use this company as they will ignore you and don't provide the quality of work they promise.

    R Bell Construction - contractors - Updated May 2026

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