Arlysse Ibarra is a MOST knowledgable insurance agent. Top of the line, both auto, home, and farm.read more

Scott is the bomb. He took care of me when I thought I couldn't get life insurance. I get my…read morediscounts on home and auto. If rates are whack, he will work hard to do what is a agently possible to reduce them. When I got married at the museum, he did all the work to cover the one night of the wedding in the event my guests knocked over dinosaurs bones!! Lol. When my hubby's car didnt qualify for classic car insurance because it wasn't an American made car, he told the underwriter he was being 'culturally insensitive' bahaha!! After appealing, it's a classic now! Overall, he will most certainly work with you - just communicate with him! He even answers emails on vacation for crying out loud.

Since being taken over by Texan Insurance, customer service and competitiveness have really taken a…read morenosedive. I was a customer for years, but they were never able to even come close to the auto rate offered by Progressive, but then when an Allstate bundle beat what I was paying for auto at Progressive and homeowners through Suzanne Brown / Texan, that made me decide to leave both of them. My exit was handled very badly, my cancellation document, which I signed and have a copy of, was never sent to the insurer, so weeks later I had to call the insurer directly and get that taken care of myself. But this wasn't the only time, many times in the past I could never get my agent to call me back. I guess she was off chasing big commercial real estate deals, and we private homeowners are too small to care about? Well, the relationship is over now, and I'm glad to have EVERYTHING at one place, where I can look at it one one phone app.

I have been calling 281-558-2210 for a week and no answer! I had a Texan rep that was reliable…read more This is ridiculous!

This isn't *the* best insurance, but it's *A* Best at least…read more This is a perfectly good Auto Insurance shop that is located right here on Long Point close to my gym and close to where I get boba a lot. It definitely gets the job done and is an excellent resource for our needs, and we're looking at various auto insurance options now, so we may go with this one - it's on the shortlist.

I have been an AAA member for over 30 years. I used to frequent prior location at Echo Lane…read moreShopping Center by Bunker Hill Village. I am glad it moved near the loop by Marq*E Center. Recently, I had to visit the AAA office because a family member used my companion membership excessively and caused charges. I got charged 4 time at $100 each because additional member in the family can only use twice in a year on the Classic Membership. Four hundred dollars is a lot of money to me. I came to the office few weeks ago to inquire about how to remove her from my account. The lady behind the counter seemed to be a new-hire. She had to ask her coworker and printed out a summary from her screen. She gave me a paper with highlights of 4 $100 items. At that time, it was only a $200 bill. Of course, I was puzzled with $400 but my bill was only $200. I wanted to get an updated bill, but they don't provide me one. So, I went home to pay with a customer service representative. That call took over an hour because they can't find my Texas membership and kept denying me even existed. Yeah. I started my AAA Membership in California. Then, I moved to Hawaii. About 18 years ago, I moved to Texas. Whenever I call, it kept referring me to my Hawaii membership. "Sorry sir, your account is cancelled." WHAT??! I was furious. So, I came back to the office again. This time, I talked to an experienced agent on the counter, Paul (I hope I got his name right). He broke things down to explain the details to my satisfaction. Prior to stepped into the office, I had very low expectation and about to postpone my membership if they want to charge me again. End result, I think I am going to move my insurance policies to AAA.

terrible experience paid for Premier then an extra $125 for…read moretodays roadside assistance. agent kept telling ME the driver was on his way and would be here by 2 pm never never arrived to jump start my car battery. Finally found a maintenance guy to help so people do not waste your money on Triple AAA. IM CANCELLING

Jasmine is awesome some others need to listen more what you are telling them and ficus more on…read morenot making mistakes time and money are precious please don't waste mine

I met Germaine and his team about 5 years ago. He has helped me a lot with all my insurance needs…read more Germaine is very helpful and he will take the time to go over all your policies if you have any questions. Call them if you want a quote you will not be disappointed.

Stopped by because me friend told me that they have the best rates around, and when I did I wasn't…read moredisappointed. I spoke with Lance ( The Owner) and he knew my friend Mario and after chit chatting for a few minutes, I was glad I dropped by to check rates. Very friendly, very customer oriented. & very fast & I was very satisfied with my new rate, so if your looking for inexpensive auto insurance stop by and see Lance and see what he can do for you!????

Not to be confused with A Obama, which is is the person that was the President recently, and a damn…read moregood one at that. We've been looking everywhere for car insurance, and they have pretty good options here, and they're very cheap, located over in the Spring Branch area. It's right next to the gym, so it seems like one of the better options, and one which we will probably continue to explore, although we have yet to replace the car and insurance, which is becoming a necessity. Definitely one near the top of the list to consider.