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    R & E Auto Title Service

    5.0 (1 review)
    Open 9:00 am - 7:00 pm

    Services - R & E Auto Title Service

    Registration services

    Car and truck insurance

    Vehicle

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    3 years ago

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    I have used the Suzanne Brown Insurance Agency for my home and car insurance since 2002. They even…read morehelped me with Mexican Auto Insurance when I took my car in to Mexico. They have always taken the time to talk through what exactly I need and always find me the best rates/deals! As the company has grown, I am now working mostly with Meredith L., and am still getting the same great service. I love that I can email Meredith, after hours, about changes that I need to make and she will email or call the next day to start the process. Over the years, I have happily referred many clients and friends and still highly recommend them!

    Since being taken over by Texan Insurance, customer service and competitiveness have really taken a…read morenosedive. I was a customer for years, but they were never able to even come close to the auto rate offered by Progressive, but then when an Allstate bundle beat what I was paying for auto at Progressive and homeowners through Suzanne Brown / Texan, that made me decide to leave both of them. My exit was handled very badly, my cancellation document, which I signed and have a copy of, was never sent to the insurer, so weeks later I had to call the insurer directly and get that taken care of myself. But this wasn't the only time, many times in the past I could never get my agent to call me back. I guess she was off chasing big commercial real estate deals, and we private homeowners are too small to care about? Well, the relationship is over now, and I'm glad to have EVERYTHING at one place, where I can look at it one one phone app.

    AAA Houston Insurance and Member Services - Seating area

    AAA Houston Insurance and Member Services

    (32 reviews)

    Spring Branch

    I have been an AAA member for over 30 years. I used to frequent prior location at Echo Lane…read moreShopping Center by Bunker Hill Village. I am glad it moved near the loop by Marq*E Center. Recently, I had to visit the AAA office because a family member used my companion membership excessively and caused charges. I got charged 4 time at $100 each because additional member in the family can only use twice in a year on the Classic Membership. Four hundred dollars is a lot of money to me. I came to the office few weeks ago to inquire about how to remove her from my account. The lady behind the counter seemed to be a new-hire. She had to ask her coworker and printed out a summary from her screen. She gave me a paper with highlights of 4 $100 items. At that time, it was only a $200 bill. Of course, I was puzzled with $400 but my bill was only $200. I wanted to get an updated bill, but they don't provide me one. So, I went home to pay with a customer service representative. That call took over an hour because they can't find my Texas membership and kept denying me even existed. Yeah. I started my AAA Membership in California. Then, I moved to Hawaii. About 18 years ago, I moved to Texas. Whenever I call, it kept referring me to my Hawaii membership. "Sorry sir, your account is cancelled." WHAT??! I was furious. So, I came back to the office again. This time, I talked to an experienced agent on the counter, Paul (I hope I got his name right). He broke things down to explain the details to my satisfaction. Prior to stepped into the office, I had very low expectation and about to postpone my membership if they want to charge me again. End result, I think I am going to move my insurance policies to AAA.

    terrible experience paid for Premier then an extra $125 for…read moretodays roadside assistance. agent kept telling ME the driver was on his way and would be here by 2 pm never never arrived to jump start my car battery. Finally found a maintenance guy to help so people do not waste your money on Triple AAA. IM CANCELLING

    Pronto Insurance

    Pronto Insurance

    (3 reviews)

    Spring Branch

    I got hit by someone that uses pronto at the end of march its the end of June and they still…read morehaven't issued the full payment for the damages of my vehicle they tried to only issue me partial payment like I'm not going to the dealership and they're not going to notice them bsn me than they don't respond to my emails or calls and refuse to give me a managers # and than they think they only gonna pay a partial amount of a rental car that I need due to their client hitting my car they wana refuse letting me speak to the supplement adjuster but wana tell me my case is under investigation ... from 3months ago!!! how are they still in business the whole company a joke wen I call the front desk (after i called his ext back to back twice) the chick says he's on the phone and will email him my concern wen I say let me speak to him than its a "well idk if he's still there".... how tf he not. how wen I ask a question they wana get an attitude about something that's 3months past due!!!!

    It seems every time I have an issue or question and try to contact this office.... I find it…read moreclosed. It has happened more than a couple of times. I thought that maybe they were just busy and weren't answering calls but that wasn't the case. Once the lady was more than an hour late to work!!!! Wish I had a job like that I can come and go when ever I please and lordy an hour late to work? At my job she wouldn't last but maybe a week!!!

    R & E Auto Title Service - autoinsurance - Updated May 2026

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