On the 17th floor, the Regency Club is an exclusive lounge you get access to if you book a Regency…read moreClub room (higher floors). Your room key is coded for so you can use this lounge area. For us, that means we had to purchase only one meal daily since our room included the breakfast buffet, and we ate dinner at the Regency Club. You pay more, but you get your money's worth, for sure. The breakfast buffet, the food quality, and quantity, are second to none. I don't usually like buffets because the food on them tends to be blah tasting, not here though. There is a lobby bar that's VG with friendly, attentive bartenders. Everyone we came in contact with was extremely helpful, from the doormen, wait staff in restaurant areas, front desk, and the person cleaning our room, #1510. In spite of me knowing almost no Spanish, we found a way to communicate. Most of them spoke some English, and 1 bartender allowed me to practice using my translation app with them. Room 1510 is large with a mini fridge, small safe, and coffee maker. No microwave. Ice machine every other floor, and you are offered plenty of bottled water. You don't need an HDMI cable for the TV. We cast our Netflix account to the room TV using the provided instructions. The pool is on the 3rd deck, small but adequate. It's a few blocks away from Ado bus service. We used Ado to get to Cancun, a significant savings over paid private auto service. Look for their App.

Wonderful four night stay that started with a pleasurable check-in experience with Alejandra (see…read morephoto). Large, welcoming lobby area with a nice bar, tucked off in the corner and a very accessible restaurant. The best buffet breakfast I have had in 10 or more years. Absolutely phenomenal breakfast, with an egg/omelette bar, 5 to 10 hot dishes, all kinds of fruit, all kinds of meat and cheeses, juice, coffee, a truly amazing set up. Club level and club level benefits were excellent. Basically, you could eat dinner at the club level/membership if desired to do so. And, great service. Good size room with a nice view (although windows need cleaning). Good size bathroom with welcoming shower, good water pressure, products, and hot water. Entire staff very friendly. Well equipped fitness area. Pool area large and nice size pool. No hot tub. Good location. Recommend this hotel!