I had an excellent experience at Steak 'n Shake! The food was fresh, hot, and made to order. What…read morereally stood out was the outstanding customer service. The staff was friendly, welcoming, and attentive, making sure my order was correct and that I had everything I needed. It's refreshing to receive both great food and exceptional service in one visit. I'll definitely be coming back and highly recommend this location to anyone looking for a great meal!

I have almost nothing but problems every time I go, you think with all the reviews this place has…read moreit would actually do some good for them to read and apply fixes but sadly no. If you're gunna charge for sauces, put them in the damn bag. Make the orders correctly or get shut down for losing customers. I've worked fast food for over 10 years and it's a shame how much they give no f**ks to improve.

I ordered the single cheeseburger with no onions and a regular vanilla shake. The burger was…read moreprepared correctly. The burger had cooled off. I think they were slow to make the shake. The vanilla shake was thick and delicious.

I placed an order online today for deliver at the store located in Lake St. Louis @ 2:09pm. I…read moreordered 2 single Cheeseburgers, 1 large fries, 1 Lg Onion Ring, and 1 reg Vanilla Shake w/ strawberrys on top. I received 1 beacon double cheeseburger, 4 orders of fries, 1 strawberry shake, and 4 cups of chesse sauce. When I called the store and spoke to the manager on duty she said there was nothing she could due about the order and that she did not know how to process a refund for online orders because she only know how to do refunds in store. She then asked me what do i want her to do, I said that I need her as the manager to make this right. She hung up in my face, when I called back another employee answered the phone and i asked for the RM's phone #, the young lady said hold on, then I heard her ask for "AUTUM' I'm assuming Autum is the manager I spoke with the first time I called. Then the phone went dead, I called back with no answer.

We always find ourselves at this location before we hit 70 for a road trip. Its located perfectly…read moreto do so and bypass a lot of the construction. Quick, easy, in and out. The food tasted great and hit the spot. My husband got a pepe and I got the plain Turkey with cheese. Jimmy chips and a drink to top it all off. This location is always busy. People in and out, the workers always smiling. One of our favorites to stop at!

Such kind staff and clean place!…read more Walked in and out within 5 min. Quiet atmosphere. Made to order and order correct

A solid three star experience. Although the parking lot setup is atrocious, the inside layout is…read morequite comfortable. It's a modern restaurant - and everything you'd expect at a Mickey Ds. Every interaction with employees has been positive for me.

I'm still surprised at the reviews every time I come in everyone is working the kitchen always…read morelooks super clean. The staff is only super friendly implement. My order is always made correctly.

Every Chick-fil-A shines as the gold standard of the fast food industry with chicken sandwiches. My…read morehusband and I came in for a breakfast treat, but we were craving their fries and he wanted a shake. I told him they don't serve those until lunch time or 10:30am according to chatGBT. He asked anyway if they could do fries instead of hash browns and they surprised and delighted by saying they could drop some fries for us it would just take a little bit longer and it did but we didn't mind at all! We were so pleased they did that for us and then he got a frosted coffee that had ice cream so he was able to get what he wanted! I love that this is so close to our house and despite how busy they were the staff was hustling and everyone we interacted with was so nice and pleasant. Of course we will be back! :) I got the chicken biscuit meal and added 2 packets of honey on it and it was delicioussssss! The biscuit was absolutely perfect.

This is my favorite location! The staff is wonderful, service is quick and accurate, and my kids…read morelove playing on the turf outside on the patio. This location has so many family nights and community outreach events that we love to attend. They even do a monthly play date on Wednesday mornings for my littles! This operator does a great job keeping consistency with his staff and service!

I ordered onion rings. I've never tasted a worse onion ring in my life!…read more What exactly is this comprised of? cake batter? Honestly buy store packaged onion rings instead of the trash I got today. I'm serious the breading was a mix between a churro and cake batter ! Horrific!

We love this location! It has quickly became my go to for a quick snack for the kids. We are slowly…read moremaking our way through their drink menu and my 2 year old can't get enough of their corn dogs! To get the best bang for your buck, you will need to app.

They need help, last time I came they were out of most the chicken... this time I had to leave a…read morereview as if this is a franchise it should be quickly hiring help or figuring out how to make it better! I've been in this drive through line for 21 min so far. 3rd car from front and it's still sitting here! A few cars pulled off and now after calling to see if we can come inside to use the restroom the doors were locked and the answering machine says no one can answer. Poorly ran so we had to leave with no communication that we ordered the family meal so wasted food prepared. The line is so long there's no sense in going back to communicate it. Since I can't call -- what do I do? I would say please get more help or have a better system.

Don't know why we keep trying this. Last time I reviewed, I was asked to call a number at…read morecorporate to get a coupon or refund for missing items. That promise never materialized. This time: Drive thru with a basic order. Upside: My wife's tenders were fine. Downside: I got a 2Pc Signature Chicken Combo. Clearly well done instead of that delectable golden color... with some burnt and scorch flavor. The there's the half serving of Cole slaw, though technically less, as I checked at the highest point in the tub and it measured only half there... and the remaining half was unremarkable. And the drink that's 10% low... see the condensation on the cup. At least the biscuit tasted good. Look, I don't know if they are telling my wife and I we need to go on a diet, or if the store is so cheap that they want to skimp on soda and salad to make an extra couple of pennies, but either way isn't the way to do business.

The food was good this place is solid no matter what location, first time being to this one though…read moreand I'm blown away, they don't have a bathroom. I was reluctant to do five star stars even as I'm writing this just because what you're serving and you don't have a bathroom, Ya better have wet wipes(didn't ask) on top of just napkins. There is tables in there to sit an eat. It didn't help I got off work one day and really need to wash my hands when I went there to eat, before even touching the Spicy goodness but solid hot chicken! just come prepared no hand washing area or bathroom if you catch fire! haha Sticking with 5 though cause that level 4 they have is getting close to i dare say Prince's or Hattie B's quality of flavor and spice.

Really fresh juicy chicken fingers. Ordering is either online, kiosk, or cashier-so lots of…read moreoptions. Many guests while there had pickup orders to-go. The place is kinda small with limited indoor seating. Seems like next door has restrooms if needed, so that was weird. The price was on the higher side for fast food, but the quality was great and good quantity so sharing made enough for two people. The fritters were okay, but not sure I would get them again. All told a bit Quirky, but tasty chicken so I would recommend checking it out, Cheers!

my friend works here and the food was really good and clean…read more plus the line was really quick

I've never reviewed a fast food restaurant, but just happened to see all the negative reviews so…read morethought I'd provide mine (and not at all saying the other reviews were that person's experience). But our experience has not been along these lines. We have ordered food from here probably 8 to 10 times in the last couple of months and it has always been exactly what we expect from a chipotle. In fact, the last few times and the staff has been very friendly, and I haven't noticed anything out of the ordinary.