My daughter has surgery on October 14, 2024. We didn't know this company had a specimen from her…read moresurgery until we received a COLLECTIONS notice around January 7th for $24.18!!! It's kind of hard to pay a bill when you don't know about it. Needless to say, I'm very upset! And unfortunately, there was/is nothing we can do about it. Hospitals and doctors who use these people need to be aware of these practices and hopefully quit using them.

My son came for some reproductive and lab tests before starting his cancer treatments. First they…read morediscussed his results with us in the lobby (tiny lobby full of people). I ask if there was somewhere else we could talk, then they walked us over to a private room. Second, few days later they called him with his blood work and told him over the phone, he was HIV positive! He called me freaking out and upset, rightfully so. We ending up leaving work and came straight over to speak with someone in person. We found out later they didn't use the specialized lap for him, they should've, being that he had cancer..."no big deal, theirs nothing to worry about, we see fails positive all the time with cancer patient". Why would you call someone with those results? Two, why would you not tell them that there is a possibility of a false positive. I drove him to KC the next day to the RRC center in KC. Our experience was night and day. In the end, he didn't have HIV and he was able to proceed with his treatment plan. Lots of unnecessary distress, money and time spent. I wouldn't recommend anyone coming here. Very unprofessional.

Server down. Waiting room packed and employees all hiding in the back. Had to beg them to get them…read moreto tell us about the server. DO NOT USE THIS COMPANY. Terrible customer service. I would give them zero stars if I could.

Very upset I was able to schedule an appointment for drug screening for urine just to find out this…read morelocation doesn't handle anything like that but they'll let you schedule an appointment for one. If you have to get a drug screening for urine please don't waste your time like I did just to be confronted by workers that barely knew any information about it these things are important especially for people just trying to get a job 0 STARS IF I COULD