I always have a horrible time getting blood work done and I absolutely dread it every time I have to. this time it was so different. I actually walked out of this Place feeling confident in getting bloodwork again, which has never happened the girl that did my blood work was super sweet and very calming. she asked if I was OK with getting blood work done. I did tell her, I'm very iffy about it. The bloodwork did not hurt at all. I didn't even feel a pinch or anything. It was quick painless, and the girl was so sweet I can't get over how good this experience was especially for having blood work done. read more

Quest is a disorganized mess of a company. I've visited this specifc lab (Northland Plaza State College) several times and have had a host of issues. Issues range from corporate policies, dysfunctional website/appointment systems, and poor staffing. Some Examples: 1. Multiple issues with Quest not accepting a written order from Penn State Hershey Physicans because of very rigid and unnecessary Quest policies. 2. After making an appointment and checking in with their fancy kiosk, the lab technician informed me (15 minutes later) that I hadn't checked in despite being told otherwise by their system. She then proceeded to check me in using a very old account from over 15 years ago which did not have all the correct information or previously validated information from the online appointment process. 3. Due to being checked in under an old account, my lab work did not automatically show up in my online account. I spent almost an hour with Quest Customer Service reps trying to merge or sort out the account mess to no avail. 4. Have been told I owed money before services were rendered when my insurance covers 100% of lab diagnostics and has done so EVEN FROM THEM in the past. Needless to say, I'm done with Quest Diagnostics. Mt Nittany's Lab made it very simple and accepted the order as previously written by my physician. They also made it very easy for future visits and eliminated the formal checkin process. Kudos to them. Quest, you need some work because you are throwing business away with your poor management and business policies. If you need a lab, go somewhere other than Quest! read more

Super fast and very skilled phlebotomist/tech. I barely felt the needle for a blood draw. The only awkwardness is that there's no one sitting to help people, so they want you to sign in at a kiosk. I had to call back to get someone, and they asked me to sign in, but all I wanted to know is if this was a good time for a walk-in. Fortunately it was. read more

Never open when they're supposed to be because they're so understaffed. When they do finally open expect to wait an hour or more. Tiny waiting room so you have to wait outside in your car. I know: COVID. But COVID doesn't stop you from adjusting your hours and letting your customers know what they are. Delayed opening doesn't work for people who have to fast for the test. I blame the company, not the people who work there. read more

During peak tick season, the Pittsburgh facility has a one week+ backlog. Quest adds to the anxiety of many and delayed treatment for all eventually receiving a positive test result. Shamefully inefficient and indifferent service. read more

Quest Diagnostics in State College is horrible. I had to have a test done, and after receiving a letter stating that I could go to ANY Quest patient service center to have it done, two offices have told me they don't do it. They gave me the phone number to the main location in State College (Northland Center) and I have been calling for 3 days...I have yet to speak to anyone. All I get is the same message: We're busy. What a nightmare. read more

I went into Quest Diagnostics on Friday, September 6, 2019. I am not a fan of the self-check-in but this one was okay. I liked the reader board which showed the order that you would be called back for your lab work. I do think the phlebotomists working at the facility have a great number of roles to fill. They verify your information, lab test doctor slip, insurance, collect co-pay oh and finally take care of your lab order. I was quite fortunate as I had Holli as my lab technician/phlebotomist. She was super nice and when she said now "big pinch" I hardly felt it. Great job and a great experience as far as getting blood drawn can be. read more